Manager Customer Service

Loretta Esser

**** ** **** ******* * Fort Lauderdale, Florida 33334 * 262-***-**** * ab8vfz@r.postjobfree.com

HUMAN RESOURCES GENERALIST

* Background in HR generalist affairs, including experience in employee recruitment and retention,

staff development, conflict resolution, benefits and compensation, HR records management, HR policies

development and legal compliance.

* Demonstrated success in negotiating win-win compromises, developing team building programs,

writing personnel manuals, training, job descriptions and management reports.

HR Skills

Staff Recruitment & Retention

HR Department Startup Orientation & On-Boarding

Employee Relations

Employment Law Training & Development

Interviewing

FMLA/ADA/EEO/WC Performance Management

Benefits Administration

OSHA compliance Organizational Development

HR Program/Project

HRIS Technologies HR Policies & Procedures

Management

Professional Experience

Fisher Barton Specialty Products- Watertown, Wisconsin 920-***-****

Manufactures blades for lawn mowers, tractors and other machinery employing 300 associates and

professionals.

HR Generalist, 12/10 – 07/11 Employment ended when temp position was over

Temporary job through Argus Agency. Performed a multitude of functions to assist the company catch up

on workload. Performed job posting to internet and placement agencies, ran background checks,

compiled injury and safety data for OSHA reporting, initial phone interviews and managed HR records.

Key Results:

* Played a key role in ensuring the successful workload catch up in the office.

* Brought OSHA reporting program into full compliance.

* Assisted in revising job descriptions.

* Posted job openings on the internet for both laborer and professional positions.

* Conducted initial phone screenings, interviews and passed recommendations onto Manager.

Multi-Color Corporation- Watertown, Wisconsin 906-***-****

Leading label printing company employing over 200 employees and professionals.

HR Coordinator, 10/08 – 07/09 Employment ended with mass company lay offs

Performed a broad range of HR functions, including recruiting and training employees, administering

benefits, taking part in disciplinary action and managing HR records. Conducted annual benefits

enrollment meetings and enrollment, resolved conflicts between employees and insurance carriers,

coordinated monthly safety awareness programs, performed exit interviews, new hire orientations,

maintained HRIS system and auditing, supported employee programs, ran employee programs such as

service awards and recognition, workman’s comp.

Key Results:

* Trained employees on such issues as workplace harassment and safety which improved the quality of

the workplace.

* Assisted employees with benefits minimizing the errors in those benefits and having employee

benefits run smoothly.

* Conducted employee programs such as service awards, recognition and employee committees to

ensure the retention and fulfillment of those employees.

Two Men And A Truck- Pewaukee, Wisconsin 262-***-****

Leading moving and packing company with 100 employees.

HR Manager, 04/05 – 10/07 Employment ended with the acceptance of a new position.

Helped establish new HR department, performing the startup and management of a full spectrum of HR

operations, systems and programs. Worked with senior management to create HR policies and

procedures; recruit employees; create group benefits databases; and develop orientation, training and

incentive programs. Manage leave-of-absence programs and personnel records; administer benefits

enrollment and programs; OSHA compliance, training and handle HR generalist workplace issues.

Key Results:

* Played a key role in ensuring the successful launch of the HR department. Structured and

implemented programs and policies in the areas of training, compensation structures, benefits

packages, incentives and new-employee orientation.

* Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

* Personal efforts were cited as the driving force behind branch’s employee-retention rate of 79%

within an industry where high turnover is the norm.

* Negotiated hourly wages and sign-on bonuses at the non-exempt level.

* Re-wrote employee manual covering issues including disciplinary procedures, code of conduct,

FMLA policy and benefits information.

Trinity Memorial Hospital –Cudahy, Wisconsin (no longer in business)

Recognized community hospital employing over 600 employees and professionals

Nursing Assistant, 05/87 – 10/91 Employment ended when I left to start a family.

Assisted RN's on medical cases both up on the floors and in the home care department. Was instrumental

in maintaining or improving the health, welfare and safety of patients. I established respectful, trusting

relationships with the case RN, patients, medical professionals and family members all in efforts of

having patients recover or pass with dignity.

Key Results:

* Had a vital role in ensuring the success of patients who wished to recover or pass in their homes

have the opportunity to do so with support, encouragement and knowledgeable medical care.

* Fostered an outlet to families dealing with taking care of a loved one at home by listening, crying,

gathering information and being there.

* Was a member of the hospice team working out of the home care department offering support,

company, a kind voice and any assistance I could offer, which helped to make Trinity Memorial

Hospital known for it's outstanding hospice program.

Employment Gaps:

1991 – 2005 Raised a family of 4 to full time school age

2007 – 2008 Unemployed, declined an employment offer that I left Two Men for

2009- 2010 Unemployed but searching

2011 – Present Self Employed as a Personal Care Assistant while continuing to search for

employment in the HR field

Education & Affliations

Concordia University Mequon, Wisconsin

Bachelor of Arts (BA) in Human Resource Management, 2006

Activities: Worked concurrently during college as a Customer Service representative and Human

Resource Manager as well as being a mother to 4 children.

Milwaukee Area Technical College Milwaukee, Wisconsin

Associates (Assoc.) in Liberal Arts/Paralegal, 1985

Activities: Worked concurrently during college as a personal caregiver to a family member

Of Note

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leaves of absence, workers’ compensation and workplace safety/security and educate/learn more in the

areas of payroll and negotiations.

Affiliations:

Society for Human Resource Management (SHRM)

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