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Customer Service Quality Control

Location:
Northridge, CA, 91324
Posted:
October 14, 2012

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Resume:

Jesse R. Magaña

***** **** ******

North Hills, California 91343

Cell: 323 / 533-0775

E-mail: ab8vcp@r.postjobfree.com

SKILLS: •MS Word •Access

•Excel •QuickBooks Pro

•PowerPoint •Lotus 1-2-3

•E-Time •IBM System 38

•Kronos •Professional Write

•Simplex •Word

•AS 400 •Bilingual – Spanish

•ADP PC/PW for Windows (speak, read and write)

•ADP Enterprise HRMS •ReportSmith

•ADI •Manage staff

•Oracle Insights •Multi-State Payrolls

•Infinium Payroll System •Union Payrolls

•MediaWin Accounting •SAGE Timesheets

EDUCATION: Los Angeles City College - 1990

AA Degree in Accounting

Advanced Computing Institute - 1997

Computer Business Info. Systems

ADP PCPW for Windows (Certified) - 1998

ADP Enterprise HRMS (Certified) - 2004

UCLA Extension

Human Resource Management - 2004

PROFESSIONAL EXPERIENCE:

Payroll Supervisor Feb 2012 – Present

MEDIA SERVICES Los Angeles, CA

• Supervise staff of 10 Payroll Coordinators and 4 Data Input Clerks.

• Ensure staff acquires necessary skills and performance attributes, in line with business and personal

development needs.

• Quality control review of union and non-union payrolls.

• Client customer service.

• Liaison between payroll staff and other departments.

• Set up client chart of account in our payroll system.

• Set up new accounts in our payroll system.

• Assign new accounts to staff according to work load.

• Oversee and manage staffs PTO and OT request.

• Research payroll problems and inquiries.

• Participate in interview process for new hires into Payroll roles.

• Interpret day-to-day business objectives and preparation/execution of operational practices.

• Prepare work schedules to ensure appropriate coverage.

• Train staff on new or enhanced operation procedures and policies.

• Facilitate weekly (as required) staff calls/meetings.

• Implement quality control measures.

Payroll Manager Nov 2005 – Feb 2012

CBS RADIO Los Angeles, CA

• Oversee payroll for 7 radio stations consisting of approximately 1,000 union and non-union

employees.

• Manage a team of 2 payroll specialist and assist in the payroll processing functions.

• Implement procedures, policies and practices for payroll processing.

• Prepare and process monthly Union reports.

• Submit payments and reporting of Health, Pension and Welfare benefits and Union dues.

• Update and maintain new hires, terminations, salary changes, W-4’s and manual checks.

• Handle IRS and SSA inquiries and issues.

• Correspond with the IRS and Franchise Tax Board regarding tax levies, review and comply.

• Correspond with various garnishing agencies regarding wage assignments, review and comply.

• Reconcile all payroll related general ledger accounts.

• Review and reclassify month end journal entries.

• Maintain and justify payroll changes in compliance with SOX.

• Correspond with HR and employees on all payroll related issues.

• Assist with Budget review and process

Payroll Manager Oct 2004 - Nov 2005

SPECIALTY SURGICAL CENTER Beverly Hills, CA

• Oversaw and processed payroll for approximately 400 union and non-union employees utilizing

ADP/PCPW for Windows.

• Entered all employee data into ADP/PCPW for Windows software.

• Entered and adjusted all employee hours and codes into ADI Time Management System.

• Interfaced ADI with ADP, and made any needed adjustments.

• Created and maintained all employee files in compliance with labor laws.

• Implemented procedures, policies and practices for payroll processing.

• Administered Workers Compensation Insurance.

• Utilized ReportSmith to create and produce various customized reports.

• Processed, maintained and updated all court orders and wage garnishments.

• Handled year-end W-2 distribution and W-2 corrections.

Payroll / Benefits Administrator Feb 2000 - Jun 2004

STERICYCLE WASTE MANAGEMENT Sun Valley, CA

• Responsible for the entire West Coast corporate office regional payroll and employee benefits for

approximately 1,000 employees.

• Administered 401K Plan, Stock Option Plan, and Workers Compensation benefits.

• Processed union and multi-state payrolls.

• Responsible for all consolidated reporting for the Senior Management.

• Created and maintained all employee files in compliance with labor laws.

• Entered all payroll hours and employee data into ADP Enterprise and PCPW for Windows payroll

software.

• Utilized E-Time on a timely and daily basis to maintain employee hours.

• Entered new hires in the proper state and sui tax jurisdictions, which directly affected the integrity of

Stericycle’s tax reporting.

• Provided technical payroll support to the plant/transfer station payroll contacts.

• Processed, maintained and updated all court orders and wage garnishments.

• Created and generated reports for management analysis utilizing ReportSmith.

• Submit payments and reporting of Health, Pension and Welfare benefits and Union dues.

• Prepare and process monthly Union reports.

Payroll Coordinator Oct 1997 - Nov 1999

BROWNING FERRIS INDUSTRIES Sun Valley, CA

• Processed multi-state union payrolls for multiple districts using ADP Payroll for Windows.

• Set up and maintained all new hire and employee information utilizing the ADP Payroll system.

• Utilized Simplex and Winstar electronic timekeeping systems.

• Utilized ReportSmith to create custom in-house reports.

• Issued all Simplex timecards and maintained Simplex data.

• Tracked and maintained vacation and personal time.

• Processed, maintained and updated all court orders and wage garnishments.

• Produced various types of schedules using Excel and Word.

• Created and maintained post-payroll journal entries.

• Reconciled all payroll related balance sheet accounts.

• Successfully assimilated with the conversion from ADP DOS system to ADP Windows system.

• Submit payments and reporting of Health, Pension and Welfare benefits and Union dues.

• Prepare and process monthly Union reports.



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