Manager Sales
Resume:
Gary Hines
**** ***** ***** *******, **** *****
*******@*****.***
OBJECT I VE: Benefit your organization with future growth by offering my abilities
and talents in business leadership, financial acumen, organizational development,
and business administration..
EXPER I ENCE:
September 2004-October 2012 Verizon Wireless Cleveland Eastside, Oh
44139 Oh/PA Area Retail Manager
Verizon Wireless is the nation’s leader in wireless technologies with over 104 million
w ireless connections. Verizon Wireless has revenues over $63 billion and 85,000
p lus employees.
• Ran multi-unit retail: Large inline stores, Kiosk, store within a store. Headcount
of 111 Full Time Employees.
• Responsible for all business financial goals, audits, and securities
• Lead the creation of hybrid inside/outside sales team. Over the phone sales
initiatives. Daily campaigns for outbound calls
• YOY Growth Leader for Midwest Region 2008, 2009, 2010
• Created and facilitated trainings for new products and services to large groups
• Have helped develop the careers of over two dozen leaders. Continue to mentor
many leaders across the Ohio and Pennsylvania Region
• Project Manager for Verizon Wireless Circuit City Relationship in Cleveland-
Youngstown Area
• Member of a 20 person team for Verizon’s Lean Six Sigma Midwest
• Founder and leader of 10 person knowledge management team. Creating new
coaching and leadership initiatives for organizational development
• Responsible for a customer base that generates in excess of $165 million in
revenue per year. Best in area sustainable Year over Year growth
• Have designed numerous location based marketing programs, resulting in
company relationships with local not for profit organizations and Small Business
• Have work on year long process improvement projects for executive leadership
• Worked on across channel coalitions to create new company initiatives
• Reduced customer churn by half a percentage to best in class in the company.
• Managed expansion projects coordinating all departments for new locations as
well as relocations.
• Selected by retail director and training department for facilitation for Area meeting
in Chicago.
• Lead Ohio/Pennsylvania East Kiosk Manager initiatives calls and meetings
• Selected as a trial location for accessory center. Only 8 in the country out of
2,200 locations. Resulting in 20% ARPU increase
Experience Continued:
2003-2005 USA MedStaff Oak Park, M I Chief Financial Officer
USA MedStaff was a medical staffing company that provided temporary medical
s taff for nursing homes and hospitals across the greater Detroit region
• Responsible for payroll: daily, weekly, and bi-weekly
• Worked with all customers to manage accounts receivable
• Developed contracts and hour t racking system
• Controlled all company finances, Produced all financial documents
• Was executive consultant for financial growth and decisions
• Determined employee pay scale and benefits
• Developed corporate collateral to position company services
2001-2004 Venture Communications & Security Chesterfield, Mi 48035
V ice President of Finance & Operations
Venture Communications was an exclusive Verizon Wireless agent and ADT
Securi ties Dealer located in the Detroit, M I market. This company was a startup
founded by my father and I. The company was sold off and divisions of the company
s till exist all over the greater Detroit region.
• Controlled all the financial budgeting and planning for the organization
• Secured all Financing needed for the company’s growth and development
• Oversaw 10 company locations and an agent network of over 35 locations
• Built entire company policies, procedures, guidelines and operation standards.
• Developed Venture’s Marketing plan and objectives.
• Created sales quotas and budgeted forecast for team.
• Built all training materials and coached staff daily in person or remotely.
• Led door to door sales staff of 25 outside reps.
• Became a liaison for local small businesses to answer and assist with their
wireless and security needs. Marketed the company as a small business partner
• Created an agent alliance group for Verizon exclusive agents to pull resources
and knowledge
• Managed relationships with Corporate Vendors: Wal-Mart, Taubman Properties,
Simon Properties, Brightpoint, Infosonic, ADT, Verizon, Palmer Promotions,
General Growth Properties, and many other local businesses.
Grew Venture to the 4th Largest Verizon Agent in Michigan in only 9 months.
•
• Won fastest start trip to Hawaii with ADT
• Made two corporate acquisitions of smaller companies
• First fiscal years sales in excess of $1.2 million
• Grew to $4 million at time of sale
Experience Continued:
1999-2001 USA Cellular A kron, Oh Region Manager
USA Cellular was the largest agent east of the M ississippi for Air touch, now Verizon
W ireless. The organization no longer is in operation.
• Had over sixty direct reports
• Sales in excess of 1,000 new units per month, equates to $3.6 million yearly
• Lead locations and outside sales staff all over Cleveland
• Was key manager in Columbus expansion for USA Cellular
• Was responsible for all hiring, training, retail expansion, and marketing
• Built corporate curriculum for training for outside sales staff
• Completed corporate acquisitions of smaller organizations
Education:
2008-2011 Lake E r ie College Painesville, Oh
Masters in Business Administration.
G raduated with 3.89 GPA. This was a classroom program that had intensive group
p rojects, independent studies, and high level academics to further my growth as a
business leader.
2004-2007 Kent State University Kent, Oh
B .A. General Studies, 3.5 GPA, Dean’s List every semester
Software: M icrosoft Word, Excel, Power Point, Access, Quickbooks, In tui t,
Peoplesoft
Att ributes:
H ighly organized, great motivator, strategic planner, quali tative and quanti tative
researcher, enterprise thinker, lifelong learner, professional, great learner, embrace
change, t ransformational leadership, highly motivated, f lexible, great
communicator, team player, successful history of leading projects and implementing
change, strong business and financial acumen.
Contact:
Please call me or email me so that we can set up a t ime to discuss how I will benefit
your organization. Ph 440-***-**** email *******@*****.***
Contact this candidate