N adege F rancois

**** ** **** ***

Lauderhill Fl 33313

860-***-****

ab8vcc@r.postjobfree.com

OBJECTIVE

Seeking a position with a stable company that will utilize my education and experience to further

company growth and profits

PROFESSIONAL EXPERIENCE

Bank of America, Fort Lauderdale, FL A ugust

2008-Present

Position title: Coaching Teller

• Ensured exceptional levels of customer services.

• Process all the cash transaction that take place on a bank on a daily basis

• Maintain with a high degree of accuracy details of each transactions

• Make entries into the banking system as and when they happen

• Tally the full cash amount at the end of each day

• Make reports and submit it to the manager

• Help the customer get through tedious banking processes

• Help the customer in whichever banking process they need help with

• Bring in new customers to the bank and help with opening their accounts

• Have good relations with the regular customers

• Train new employees

• Coordinate with the other bank employees

• Perform clerical tasks such as typing, filing and Monitor bank vaults to ensure cash

balances are correct.

D r. Carlos Elementary School, Miami, FL M arch

2007- April 2008

Position title: Tutor

• Assist 1st graders in their reading and homework

• Help teachers with their daily tasks.

• Help out in the library by shelving books and periodicals.

• Conducts individualized tutorial sessions for students with academic deficiencies;

• Determines what skill areas require additional assistance.

• Maintains all records required to document student's attendance and academic progress.

• Determines student's needs for assistance in other areas such as counseling and refers as

necessary.

• Conducts recruitment presentations to classes, informing them of the tutorial assistance

available.

• Assists with tutorial program evaluation.

•

Bank of America, Hartford, CT December 2006 -

January 2007

Position title: Cash Service Representative

• Verifying deposits and reviewing for fraud

• Performed deposits and crediting accounts

• Maintains and balances a cash drawer.

• Contributes to the customer retention and expansion sales goals of the branch through the

referral process.

• Know features and benefits and refers products/services, including those of other

divisions.

• Maintains integrity when self-reporting referrals.

•

Webster Bank, Wallingford, CT May 2005-

October 2005

Position title: Customer Service Representative

• Providing excellent client service by receiving, paying, and keeping accurate records of

all monies involved in such transactions.

• Responsible for answering client service calls and in-person inquiries, referring any

problem to a supervisor when necessary.

• Assist clients with account inquiries, statement requests, bookkeeping issues, problem

resolution, stop payments, safe deposit boxes and handle credit ratings and written

customer research requests.

EDUCATION

Florida International University, Miami, FL January

2007-Dec 2010

School of International Relations and Public Affairs, Bachelor of Science

Major: International Relations

Minor: Political Science

M anchester Community College, Manchester, CT A ugust 2002-

May 2006

Associate in Science

Concentration: Communication

SPECIAL SKILLS

•

• Microsoft Office

• Excellent oral and written communication skills

• Cooperative team player Effective leadership

• Highly articulate, diplomatic, and persuasive communicator

• Promote positive and productive environment

• Establish rapport/credibility with people at all levels

• Strong organizational and time management skills

• Stressing thoroughness and attention to detail

• Self-motivated, responsible

• Don’t Require supervision to perform

• Focus on setting stretch objectives that lead to fundamental improvement in processes

and procedures

• Working knowledge French and Spanish. Fluent in Haitian creole

• Knowledge of teaching techniques and academic programs.

• Skill in both verbal and written communication.

• working knowledge of debits and credits

•

ACHIEVEMENTS

Professional Teller Performance Award

ACTIVITIES

Member of Phi Mu

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