Customer Service Sales

Nagendra Antani

* ***** **** ******** **** NJ ***23

Home 732-***-**** Cell 848-***-****

Email:*********@*****.***/*******@*****.***

Objective:

My objective is to serve as sales or, Customer Service

Representative, Data entry personnel, or a Medical Billing and Coding

Specialist.

Professional Experience:

Aetna Inc, Princeton, NJ

Customer Care Representative (March 2006-February 2012)

. Duties involved helping existing members of group, individual and

Medicare plan with claims and benefits of members and to assist

prospective customers with plan information.

. Crossover trained for Individual plans, NY Healthy Plan, PA CHIP and

for billing and processing payments.

. Trained to work on GEMS and Rumba and ASD systems.

. Presently I have opted for EARLY RETIREMENT PROGRAM with Aetna

Mentor 4 Inc.(worked for Aetna Inc), Cranbury, NJ

Customer Care Representative (May 2005 - March 2006)

. Duties involve handling claims and benefits of existing members and

Medicare program

Maximus Inc, NJ (NJ family Care)

Benefit specialist Feb 2005 to April 2005

. Customer service for enrollment, and benefits

Marriott International, Somerset, NJ

Customer Care and Reservations Specialist (June 2004-March 2005)

. Responsibilities included making reservations for guests via the

telephone.

. Duties also involved data entry, assisting potential guests with

their hotel needs and other arrangements, and providing customer

service to clients with concerns or questions.

United Insurance Company of America, Clifton, NJ

Sales Representative (June 2003 - Jan 2004)

. Being part of outside sales, my duties involved being in the field and

selling different products of the company, such as life, accident, and

disability policies to both new, potential customers and to existing

customers.

. Other duties involved collecting payments from policy-holders and

providing regulation service to policy-holders as needed.

. I had NJ licenses for selling Life and health Insurance products.

Adecco North America LLC, Edison, NJ

Customers Service Representative (Feb 2001 - June 2003)

. Worked on Prudential Insurance Company's demutualization project with

Equiserve trust company, providing assistance to policy-holders.

. Duties involved working on the telephones to assist customer. I was

also trained to work on the e-mail systems to provide correspondence

to policy-holders, and implemented this method for a short while.

. I was also specially trained for the distribution of value and

commission free programs (odd lot), as part of Prudential's project.

. Other training included Anthem Insurance Company's demutualization

program and AT&T's reverse-split project.

Wal-Mart Stores Inc, New Brunswick, NJ

Photo Technician & Cashier (October 2000 -February 2001)

. Duties involved processing and delivering photographs.

. Responsibilities also included customer service and cashiering.

Edison Country Hotel, Edison, NJ

Front Desk Clerk and Guest Relations Representative (October 1998 - July

2000)

. Started off as night auditor and later graduated on to day shift.

. Duties included looking after everyday front office work, including

accounting, billing, and guest relations.

Working Experience in India:

I have worked in India in the field of Sales and Marketing of Plastic Raw

material for 5 years and Commercial and Administration Manager for 2 years

for a Bulk Chemical manufacturing Unit and as Procurement officer for Auto

part manufacturer.

Education:

. Bachelors of Arts - University of Delhi, India.

. Diploma in Business Management - R.P.Institute of Communication

Studies, New Delhi.

. Short term Course in Computers and Office Administration - Somerset

County Technical Institute, Somerset, NJ

. Profession Career Development Institute (PCDI) - Medical Billing and

Coding Course.

. Completed short course in Software quality testing.

References available upon request.

Contact this candidate