MANAGEMENT PROFILE

Accomplished operations manager with cross-industry experience leading

technology driven business solutions for Production Management, Law

Enforcement, Homeland Security and Corporate Security arenas. Experience

with analytical problem solving, strategic planning, project management and

manpower and supply allocation skills.

PROFESSIONAL EXPERIENCE

Looking for Employment: 10/2011 - Present

Miami Job Corps

12/2009-9/2011

Center Protection and Transportation Manager

The Center Protection Manager is responsible for effectively planning,

developing, implementing, overseeing, and integrating the safety and

security programs for the Center. The Center Protection Manager also

assists in setting and maintaining professional and ethical standards among

department personnel and manages the day to day safety, security and

transportation needs of the Miami Job Corps Campus. Managed mentoring

program for 16-25 yr. old Trainees.

Stanley Convergent Security Solutions/Sonitrol Corporation

12/2008 -12/2009

District Service Manager, Miramar, FL /Operations Manager, Miami, FL

Lead a staff of 25 Service/Installation Technicians supporting daily

operations of the Customer Service and Service Departments. Manage $1.5M

operating budget and $2M service revenues.

- Managed, Trained and Coached Service Technicians to become the #2 Ranked

Service Department in the company.

- Implemented and stream lined equipment ordering system in Customer

Service Department to improve economic tracking of order quantities.

- Developed long-term strategic plan to restructure the Service Department

and bring it more inline with business processes.

- Held a dual role Managing Billing and Accounts Receivable Departments

helping to increase revenue.

Miami Dade County Seaport Security and Safety Division

12/2007-12/2008

Seaport Security Supervisor 2, Miami, FL

Directed and managed a 120 person security staff at the Port of Miami. I

was responsible for the safety and security of all commercial and cruise

ships entering and exiting the port.

- Wrote and implemented new Standard Operation Procedures for the Port of

Miami.

- Wrote Directives to comply with local, state, and federal laws governing

seaports.

- Cut waste by implementing a new schedule cutting unnecessary overtime.

- Reorganized payroll process to increase efficiency and accuracy of

employee payroll.

- Developed Passenger Screening/X-Ray Screening Program used to train Port

Security Personnel and I was also asked by the FDA Food and Drug

Administration Headquarters in Beltsville, MD to train their staff in

2007 (How to handle Weapons of Mass Destruction, Chemical and Biological

Threats).

Port Authority of Jamaica

1/2004-12/2007

Supervisor/Image Interpreter, Kingston, Jamaica

Implement, managed, and investigated all port security breaches while

providing the frontline security for all Jamaican seaports.

- Wrote and implemented policy and procedures for new port security program

- Assisted in site acquisition and start up of security upgrades for entire

port.

- Trained Jamaican Police, Port Security Officers and Jamaica Customs

Officers on VACIS.

Department of Homeland Security, Transportation Security Administration

6/2002-1/2004

Transportation Security Manager, Indianapolis, IN

- Directs the work of subordinate employees. Sets priorities; assigns

tasks; monitors and evaluates performance; coaches and develops employee

capabilities; approves leave; recommends a variety of human resources

actions such as promotions, reassignments, awards, etc; prepares

performance evaluations; and, takes or recommends corrective disciplinary

actions up to and including dismissal, as appropriate. Hears and resolves

employees' grievances and refers those matters that cannot be resolved to

superiors. Communicates and reinforces EEO policies and programs in all

areas of responsibility, including selection, training, and promotion;

fosters a work environment where all employees are treated equitably;

and, ensures that TSA employment policies, procedures, and practices are

effectively administered.

- Works with a full team of transportation security officers, work leaders,

and law enforcement personnel at checkpoints, and with airport, or other

transportation terminal, security staff and management.

- Opens and closes security areas:

- Opening procedures: Upon arrival, to conduct a clean sweep of the holding

area by checking under chairs, in ashtrays, trashcans, behind ticket lift

podiums; around/under drinking fountains; around/under pay telephones,

etc, to ensure area is free of weapons or other devices;

- Closing procedures: Receive authorization from an airline representative

to close checkpoint after departure of last evening flight; conduct a

thorough search of holding area as outlined in opening procedures;

secures all equipment; update closing log including name of airline

representative authorizing closing.

- Oversees the screening checkpoint on a day-to-day basis to include

equipment and personnel; rotates personnel and maintains/updates logs.

Schedules an adequate number of screener personnel to provide for

efficient and effective screening of all persons, baggage, and cargo.

Provides morning briefings to screener personnel.

- Operates and calibrates equipment and immediately reports and resolves

equipment malfunctions. Ensures appropriate use of equipment. Maintains

required certifications and licensures for equipment repair and

maintenance, as assigned.

- Provides guidance to staff on how to solve difficult technical issues.

Coach staff in customer service, technical approaches, and other duties

related to passenger screening. Resolves all but unique technical

problems without intervention of management or a more experienced

technical specialist.

International Truck and Engine/Navistar

10/1998 - 6/2002

Loss Prevention Manager, Indianapolis, IN

Served as a Facility Security Officer. Manage classified government

contract programs and oversee the day to day operations of a cleared

facility, including oversight of the personnel, information, and physical

and security awareness disciplines. Responsible for managing security and

safety of Engine and Foundry Plants.

International Truck and Engine/Navistar

10/1998 -6/2002

Production Supervisor, Indianapolis, IN

Responsible for planning and allocating manpower to support the daily

requirements of responsible production areas.

Support training by continually evaluating and developing employee skill

level as required to meet production and safety goals.

Promote and execute problem solving techniques across teams in an effort to

improve areas performance.

Administer Company and Departmental policies and procedures. Address and

resolve employee relations issues as they arise.

Implement Lean Manufacturing by using Continuous Improvement, Lean

Manufacturing and GMP techniques.

Maintain quality standards, control cost and improve efficiency.

Conduct daily inspections of work areas to assure compliance with safety

and environmental policies.

- Motivating, developing, and directing people as they work, identifying

the best people for the job.

- Identifying measures or indicators of system performance and the actions

needed to improve or correct performance, relative to the goals of the

system.

- Determining causes of operating errors and deciding what to do about it.

- Monitoring/Assessing performance of individuals, or organizations to make

improvements or take corrective action.

- Selecting and using training instructional methods and procedures

appropriate for the situation when learning or teaching

- Understanding the implications of new information for both current and

future problem-solving and decision-making.

Very Flexible: I can work in any manufacturing environment. Open to all

shifts.

Indianapolis Metro Police Department

10/1989-10/1998

Police Officer/Field Training Officer,/Accident Investigator,/Community

Relations Officer, Police Athletic League Officer. Indianapolis, IN.

Some of my duties were the training of police officers in handcuffing,

firearms, officer safety and arrest/securing prisoners for transportation.

- Guest Instructor at Martin University, Indianapolis, IN taught Issues in

Law Enforcement 1997

EDUCATION & ACADEMIC AFFILIATIONS

BA, Sociology 1989

Indiana University, Bloomington, IN

Millennium Software, Inc.

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