Customer Service Manager

Matthew A. Pereira

*** ***** ***** ***** ***********, PA 19067

********@*****.*** Phone: 267-***-****

Operations/PRODUCTION Management, Facilities management,

Warehousing, Inventory Control and Purchasing Specialist

Analytical and detail oriented self-starter, with a diversity of exposure

to numerous warehousing, distribution and logistics systems. Possess broad-

based technical knowledge and excellent customer service skills. Exhibits

strong work ethic and the ability to lead others to achieve objectives.

Exceptional strengths in the following areas:

Initiating and presenting new ideas Arranging resources for maximum

optimization

Investigating options and presenting Communicating goals to energize

logical solutions to increase and motivate staff

efficiency

EXPERIENCE

Operations Manager

Kenco Logistics Services, LLC., Robbinsville, NJ

Sept 2011 to Aug 2012

3PL for Green Mountain Coffee Roasters & Keurig Brewing System

Assist and support the General Manager in planning, implementation &

optimization of all distribution policies and procedures in Food Grade

environment including GMP and HACCP. Familiar with Lean practices and 5S.

Basic departmental P&L exposure.

Collaborated directly with GMCR and Keurig site managers with the

following:

. Creation and development of 5 Pack Sample kitting operation.

. Coordination and deployment of high output 5 Pack Sample automated

packaging machine.

. Creation and development of GMCR retail display kitting operation.

. Creation and development of QVC kitting operation achieving QVC "Tier

1" status.

. Initiated and maintained GMP compliance in kitting operations.

Managed and planned the start up and development of four departments with

five supervisors over two shifts with a peak of just over 200 hourly and

temporary employees including Customer Service representatives.

Managed accurate and on time reporting of KPI data on MS Access database

reported to customer on a monthly basis.

Develop Supervisors and associates through training, coaching and

Opportunity for Improvement.

Facilities Manager

Locus Pharmaceuticals, Blue Bell. PA 2008 to

June 2011

Pharmaceutical Research & Development

. Liaison with property owner effectively maintaining a safe &

productive environment.

. Safety Coordinator for Labs and Building

. Managed & annually reviewed contracts for building equipment,

maintenance repair, calibration and certifications.

Matthew A. PEreira

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. Improved purchasing system by implementing shared Excel spreadsheets

eliminating 50% of paper component and streamlining accounting

process.

. Managed Back-Up generator project, replacing Uninterruptible Power

Supply, for critical laboratory equipment from proposal to deployment.

. Purchased all capital, expendable, chemicals and reagents for

chemistry and biology labs. Utilized best shipping methods achieving

timely deliveries maintaining project schedules.

Warehouse Operator III

JOM Pharmaceutical Services (Johnson & Johnson) SOMERSET, NJ

2003 - 2008

Distribution of Trade, temperature controlled and Schedule Narcotics

. Receiving, picking, packing and cycle counting with RF device of

temperature controlled (FDA) and Schedule narcotics (DEA) utilizing

MARC 8 WMS and SAP order processing systems.

. Member of NJIP (New Jersey Improvement Project) team for JOM Pharm

Svcs (J & J) to work with consulting firm and material handling

contractor to implement new storage, conveyor and software (MARC 8)

systems.

. Member of SOP team to investigate, update and manage change control

of receiving, operating & shipping SOP and work instructions for

Scheduled Narcotics shipment to comply with Federal DEA & DOT

regulations.

Production Manager

Reiker Instrument Co., Folcroft, PA

2000 - 2003

Manufacturers of tilt/angle instrumentation and aircraft slip indicators

for industrial, medical, aerospace and military applications.

. Managed a team of 14 glass fabrication and assembly technicians

. Designed new internal product manufacturing system to organize

information on product, customer, vendor, drawings, procedures, and

tooling minimizing production errors.

. Developed new equipment and measuring tool calibration system, with

reminders linked through MS Outlook for maintenance and calibration.

. With engineering department and vendors, introduced new fixtures and

tooling to increase accuracy, reducing number of process steps and

increase quality and yield.

. Increased productivity delaying hiring new staff to meet order

schedules.

. Developed ultrasonic welding process with equipment manufacturer for

boom angle indicator increasing yield from 40% to 95+%.

. Created ball-making process for inclinometer product to ensure

measured roundness.

. Managed First Article inspection process including FAA and DoD

inspections.

Matthew A. PEreira

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McMaster Carr Supply Company, Dayton, NJ 1981 - 2000

Distributor of MRO (maintenance, repair, operational) supplies, with more

than 350,000 items listed in a 3,000-page catalog.

Technical Quotation Specialist 1997 - 2000

. Researched, priced, ordered, and expedited non-catalog, specialty

items.

. Provided technical information support and general customer service.

. Primary products include: Pumps, compressors, vacuum pumps, electric

motors, conveyors and all related components

Warehouse Specialist 1981 - 1997

. Trained all new warehouse employees.

. Supervised 16 - 18 packers and order assemblers.

. Performed all aspects of warehousing including picking, packing,

inventory control, cycle counting, shipping/receiving (including

HAZMAT), and Space Management.

. Completed DOT HAZMAT certification training program.

. US, FEDEX & DHL ground and air shipment trained

. Licensed to operate all types of forklifts and material-handling

equipment.

. Devised new storage and flow systems utilizing the Master Database

that increased productivity and longevity of facility allowing a two-

year delay of leasing additional 80,000 additional warehouse space.

EDUCATION

Mercer County Community College, Trenton, NJ Engineering Curriculum, two

years

CHUBB Institute, North Brunswick, NJ

Computer Networking & Security

CERTIFICATIONS

DOT HAZMAT Shipping

Valid through 2013

RCRA/Hazardous Waste Generator

Valid through 2013

COMPUTER SKILLS

Software: Windows Server 2003, Exchange 2003, Word, Excel, Outlook,

Power Point, Linux, SAP,

IBM CICS, AS400 CWIC & MARC 8 WMS systems, Cambridge

Chemical Inventory

Hardware: Intel PC based, some CISCO routers and switches

Matthew A. PEreira

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MILITARY

U.S. Army, E4 Mechanized Infantry mechanic. 1978 - 1981

Squad Leader for tracked vehicle mechanics. Supervised six mechanics,

maintaining 32 vehicles.

Tank, wheel, and turret mechanic Honorable Discharge

AFFILIATIONS

Boy Scouts of America Member, 30+ years

. Achieved rank of Eagle Scout

Knights of Columbus Member, 12 years

Morrisville Little League, Assisted coaching staff

2002 - 2008

American Society of Home Inspectors (ASHI)

2010 - Present

New Jersey Material Handling Society

2012 - Present

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