Customer Service Manager
Resume:
Christine A. Craig, M. S.
** **** **** ****, ********, MA 01062
***************@*****.***
SKILLS SUMMARY
- Interpersonal Communications Expert - Task Completion Time Management
- Self-Starter in Both Team and Individual Projects - Writing and Proofreading Specialist
- Detail Oriented, Deadline Driven Results - Proficient in Thoughtful Assessments
EDUCATION
Springfield College, Springfield, MA
ABD PhD, Exercise Physiology
MS, Exercise Physiology, August 2008
University Of Massachusetts, Amherst, MA
BS, Biology, May 2000
PROFESSIONAL EXPERIENCE
Self-Employed, Florence, MA
Freelance Proofreader / Editor: September 2010-Present
- Correct a variety of documents for grammar, style, and syntax
- Provide suggestions to authors on improving readability and document layout
- Manage multiple clients to meet deadlines
nSight, Inc., Burlington, MA
Subject Matter Expert Contractor: November 2011- December 2011
- Created unique comprehensive assessments for on-line college level courses including Medical Terminology and
Anatomy & Physiology
- Included all required course outcomes in a single non-traditional project
- Submitted accurate documents under strict deadlines
Jake’s Restaurant, Northampton, MA
Floor Manager, Waitress, and Hostess: September 1989- June 2011
- Provided consistent and thoughtful customer service in fast-paced restaurant
- Directed staff on daily operations
- Guided all front of the house training
- Addressed customer complaints quickly, ensuring resolution and satisfaction
- Resolved all conflicts between staff
- Acted as liaison between owner and staff, ensuring clear communication
- Covered daily operations during day and night shifts, including problem solving, maintaining inventory, money
handling, opening and closing restaurant, and filling all floor staff absences
- Stood in for owner during any absences, accepting all additional responsibilities
Cactus Communications, Mumbai, India
Freelance Proofreader/Editor: September 2010- April 2011
- Corrected scientific documents for non-native English speakers
- Met immovable deadlines with consistency and accuracy
- Provided suggestions to authors on improving grammar and readability
- Explained changes to documents with care and respect for authors’ feelings
Springfield College, Springfield, MA
Research and Teaching Fellow, Office of Academic Affairs
Thesis and Dissertation Review: May 2009- September 2010
o Proofread and formatted all completed theses and dissertations
o Completed multiple projects under immovable deadlines with accuracy and alacrity
o Interacted with students, professors, and staff to ensure all requirements were met
o Updated college handbook on formatting with minimal supervision
o Streamlined procedures for publication during departmental shift
Graduate Assistant, Biology Department
Human Anatomy and Physiology Lab Instructor: January 2006- May 2009
o Instructed students in laboratory setting, ensuring safety and success
o Assessed students’ work in both traditional and practical testing scenarios
o Provided students with tutoring, mentoring, study tips, and individual learning plans
o Mentored new instructors to ensure course wide consistency and success
Graduate Assistant, Exercise Science and Sport Studies Department
Physiology of Exercise Lab Instructor (Volunteer): Fall 2006, Fall 2007
o Instructed students in laboratory setting, ensuring safety and success
o Assessed students’ work in both traditional and practical testing scenarios
o Worked on teaching team, attending all meetings and trainings
o Participated concurrent to full time teaching in different department
Environmental Physiology Lab Instructor (Volunteer): Spring 2008
o Instructed graduate students, including program peers, in laboratory setting
o Mentored students and peers in laboratory and writing skills to ensure success
o Assessed students’ lengthy laboratory reports for content, grammar, and formatting
o Participated concurrent to full time teaching in different department
PROFESSIONAL PUBLICATIONS
Craig, C. A., Matthews, T. D., Paolone, V. J. “Effect of sleep deprivation on running time to
exhaustion in untrained males.” Presented at the 2009 National American College of Sports Medicine
Conference, Published in Medicine and Science in Sports and Exercise 41(5): S239, May 2009
Davidson, P., Bouley, K., Craig, C. A., Collins. S., McMahon, G., Pieklo, M., Redmond, J., Sawyer, J.,
VanLangen, D., Paolone, V. J. “Effect of hydration pattern on thermoregulation during exercise in
dehydrated females: Preliminary data and trends.” Presented at the 2009 National American College of
Sports Medicine Conference, Published in Medicine and Science in Sports and Exercise 41(5): S424,
May 2009
Cope, J. M., Looney, E. M., Craig, C. A., Gawron, R., Lampros, R., Mahoney, R. “Median nerve
compression and the reversed Palmaris Longus.” Published in the International Journal of Anatomical
Variation, 2: 102-104, September 2009.
COURSEWORK AND PRESENTATIONS
Graded Exercise Testing, Medical Physiology, Cardiovascular Physiology, Pulmonary Physiology,
Cellular Physiology, Neuromuscular Physiology, Environmental Physiology, Exercise Biochemistry,
Statistical Research and Design
“Hyponatremia and Myocardial Function” November 2005
“Resistance Training and Children” November 2006
“The Effect of Exercise on Dyslipidemia” November 2006
“Kaposi Sarcoma” December 2007
“Cell Transport in Diabetes” April 2008
“The Effect of Sleep Deprivation on Running Time to Exhaustion in Untrained Males” August 2008
“Transplant Patients” April 2009
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