Jackie L. Cunningham

***** ***** ****** (Mobile) 216-***-****

Solon, Ohio 44139 (Home) 440-***-****

( Email) ab8uau@r.postjobfree.com

Information Technology Systems Specialist

Network Administrator/Desktop Support / Help Desk Specialist –

Level I & Level II

Summary of Qualifications

• Possesses an Bachelors degree in Information Technology - Systems Security, holds an

Associate degree in Computer Networking, holds a DCSE, ten plus years of IT experience for a

number of extremely large infrastructures like Electrolux Major Appliances, Cleveland Clinic, Allstate

Insurance Company, etc. in the greater Cleveland, Ohio area as a IT Manager, IT Technology

Specialist, Deskside Support Specialist and Help Desk Analyst providing both Level I and Level II

Support

• Background experience covers site, systems and personnel management, troubleshooting and

installing a diverse Array of Software Programs and a variety of Hardware devices such as PC, Mac

and various Printers, Scanners, Modems, Integrated Access Systems, Copiers, Facsimile machines

and PDA’s

• Team oriented leader who motivates members to exceed expectations, superior teamwork and

organizational skills, time management skills, high ethical standards; personable; also able to multi

task; able to excel in a fast paced work environment affected by changing schedules and priorities

along with being a US Navy Veteran.

• Customer oriented with strong capabilities in forming and implementing innovative and creative

strategies, and dedicated to the principle of continuous improvement

• Networking Skills covers LAN Support, Configuration and Support of Routers,

Switches and Modems, Network Deployment and Support of End Users

• Personal strengths include excellent communication skills, both oral and written, able to interact

productively with diverse individuals and staff levels, from Computer Operators to Executive

Management, strong Planner, extremely motivated, leadership skills, organizer and problem solver

who can adapt quickly and maintain a high level of productivity under heavy deadline pressure, able

to quickly assimilate new concepts and adapt to changes in technology.

Technology Skills

LAN / WAN Networks Communications Protocol / TCP/IP

Professional Network / VPN Technologies Technical Project Management

Microsoft Office 2002 - 2007 Professional Lotus Notes 6.5 / 7.0 / 8.5

Windows 2000 - 2003 Server Management Apple X-SAN Support

/SAN equipment SAP for IBM and Microsoft

Network Administration / Active Directory (AD) Window NT / Windows 2000 / XP / Windows 7 (32 & 64 bytes)

Microsoft SCCM 2007 IBM AS/400 iSeries

Microsoft Project Professional 2007-2010 Structured cabling and installation design

Education

Bachelors of Science Degree in Information Technology - Systems Security ITT Technical Institute,

Warrensville Heights, Ohio – 2012 Associates of Science Degree in Information Technology - Computer

Networking ITT Technical Institute, Strongsville, Ohio - 2006

Continuing Education

CCNA (Cisco Certified Network Associate) Cleveland Community College, Warrensville Heights,

Ohio – (In Process)

Certificate

DCSE (Dell Certified Systems Expert), Unisys Corporation, Cleveland, Ohio - 2005

U.S.Naval Electrical and Electronics “A” School Great Lakes Naval Center, Great Lakes, Illinois - 1987

Career Experience

Tek Systems, Independence,Ohio April 2012 to May 2012

IT Technology Specialist (Consultant)

• Responsible for performing JoAnn Fabrics BIOS upgrades for new scanner installation for over

1200 computers in almost 200 stores country wide.

Electrolux, Inc. Cleveland, Ohio / Columbus, Ohio November 2007 to April 2012

IT Technology Specialist (Site Manager)

• Was responsible as the primary provider of Technical Support to Desktop and Laptop Computer

users for Hardware, Operating Systems and Application issues to Executive Level Customers

company wide, which also included the setup and configuration of iPhones, iPad’s, Smart Phone and

Blackberry’s.

• Network Administrator in support of VP’s, Attorneys, Tax, Benefits, Corporate Credit

and Treasury personnel for both Cleveland and Columbus Ohio offices.

• Sustain and preserve data tapes while managing backup files on a daily, weekly and

monthly basis.

• Manage application and FTP Servers in the Cleveland and Columbus area offices.

• Provide Hardware and Software installation support as needed, in support of new

hire and equipment refresh processes.

• Was responsible for using and supporting SAP R/3 with IBM AS/400 Platform

• Provide support for IBM / Lenovo Think Centre, Net Vista Desktops and Lenovo

ThinkPad Laptops

• Coordinate Support and Repair activities with select third party vendors .

• Provide support for A/V presentation, video conferencing and related equipment as

needed.

• Support for over 65 HP Printers fax and copy machines.

• Proficient with IT Controls by the SEC for the Sarbanes-Oxley Act 2002

Ursuline College, Cleveland, Ohio April 2007 to December 2007

Desktop Support Specialist (Consultant)

• Was responsible for maintaining the Network infrastructure

• Troubleshoot and install diverse Software programs and hardware devices such as

PC, Mac and various Printers, Scanners, Modems, Integrated Access Systems, Copiers, Facsimile

machines and PDA’s using Flowan Trouble Ticket program.

• Management and technical support for audio and video equipment throughout

Ursuline College.

Allstate Insurance Company, Hudson, Ohio July 2006 to April 2007

Help Desk Support Specialist – Level II

• Was responsible for providing Technical assistance over the phone, through email and Internet

chat and to individuals at independent Allstate Insurance Companies throughout the United States

• Installed and modified operating systems and software programs, such as virus protection and

word processing printers with the ability to listen and ask questions to diagnose and solve computer

issues with strong writing skills to consistently log in and update issues within IT trouble ticketing logs.

.

Cleveland Clinic, Mayfield Heights, Ohio January 2006 to June 2006

Deskside Support Specialist / Help Desk Analyst (Consultant)

• Was responsible for the configuration and installation of Cisco routers and DHCP

Servers and over 400 HP Compaq dc 7600 PC’s, monitors and UPS backup equipment while

managing personnel throughout various Cleveland Clinic Campuses in the greater Cleveland area.

• In addition, was responsible for serving as the Technical Project Manager in the

Cleveland Clinic’s Data and general Computer Upgrade Project - Meridia Systems.

• Tier 2 Help Desk and Desktop Support to Clinic staff throughout the campuses.

Kaiser Permanente’s, Cleveland, Ohio May 2005 to December 2005

Deployment Team PC Technician (Consultant)

• Was responsible for the deployment of approximately 1,400 Dell GXE 280 PC’s and

Monitors in medical facilities throughout greater Cleveland for the “Health Connect” project.

• Maintenance, repair and upgrades to Kaiser Permanente’s physician’s laptop

computers.

• Physical installation, cable management and full system testing of newly installed

systems.

• Provided software training to end users Kaiser’s Health Connect Upgrade.

Citizens Bank / Charter One Merger

PC Technician (Consultant)

• Was responsible for the installation of over 1000 new PC’s laptops and Monitors to

various Charter One Branches in Northeast Ohio.

• Provided software application, imaging and configuration to over 700 computers

within the Citizens. Bank/Charter One merger which consisted of new peripheral installs such as

printers, scanners, scan guns, credit / debit card machines, Blackberry’s and fax machines.

• Desktop Support for Charter One employees during and after the Citizens

Bank/Charter One merger.

The Home Depot EXPO Design Center, Lyndhurst, Ohio May 2004 to May 2005

Computer Room Associate / Lighting Design Salesman

• Was responsible for providing Sales Support in lighting and design to Home Depot

EXPO customers.

• Assisted in The Home Depot EXPO local IT department.

• Provided assistance in the shipping and receiving department.

W.W. Gay Integrated and Fire Systems, Jacksonville, Florida February 2003 to May 2004

Technology Technician

• Was responsible for providing Software Application Programming on Computer

based Fire Safety Systems for various companies.

• Fire, security, alarm installations and inspections of Network cabling consisting of

Fiber Optic, CAT5e and RG6 cabling. In major corporations inside the Duval County, Florida area.

The Home Depot, Jacksonville, Florida March 2001 to January 2003

Computer Room Associate / Electrical Sales Associate

• Was responsible for providing Data Entry of NEW and OLD store merchandise

• Provided electrical and lighting technical sales and assistance to Home Depot

customers.

U. S. Navy, Panama City Beach, Florida June 1987 to January 1997

Electrician’s Mate 2nd Class Enlisted Surface Warfare Specialist

• Was responsible for providing Supervising over one-hundred plus (100+) Naval and

Civilian Personnel on the shore facility. Installation of motor controllers, switchgear, lighting, electrical

and electronic panels. Operated and provided technical assistance with the U.S. Navy’s “Snap 2”

shipboard computer systems, MS DOS and Windows 95 / 98, Windows NT Operating Systems

Obtained an Honorable Discharge from the United States Navy.

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