Customer Service Manager

Iliana Suriel

*** *** ** **** ***, Cambridge, MA 02142 - 617-818-

**** (C) - **********@*****.***

Education

Cambridge College 2012

Management

Master's Degree

Cambridge, MA

Johnson & Wales University

2008

Retail Marketing & Management

Bachelor's Degree

Providence, RI

Experience

OMGEO LLC

Program Analyst

May 2012-Present

Boston, MA

. Leads all aspects of the T&E program

. Performed troubleshooting and issue resolution for the T&E program,

Client Corporate Card program, and Blackberry Card program

. Lead the Blackberry program and ensured the related expenses are

monitored on an ongoing basis

. Assigned asset IDs in financial data system

. Successfully cleared out outliers or problems with the expense report

posting in the Financial System

. Effectively cancelled corporate cards and car passes upon terminations

. Worked with HR for enrollment of new employees to expense systems

. Responsible for sending hard copy of checks out that are over

threshold amount

Shire Pharmaceuticals

January 2011-May 2012

Senior Accounts Payable Coordinator

Lexington, MA

. Uploaded the T&E expense report weekly

. Analyzed T&E report weekly to ensure transactions were compliant with

company policy

. Lead the check printing procedure for T&E expense report weekly;

printing checks, coordinating signatures, and mailing the checks

. Resourcefully responded to employee inquiries relating T&E expense

issues

. Effectively resolved and analyzed any T&E related issues

. Successfully trained colleagues to run the T&E expense report

. Ensured fixed asset invoices were given to the accounting department

and evaluated invoices

. Managed the telephone/cell phone vendor accounts

. Performed the P-Card upload monthly; ensured report from the bank

matched what AP had in the books

. Responsible for the vendor master data; updating information as

requested, and adding new vendors

. Ensured KPI transaction reports complied with Audit policies

. Assisted with audit requests

. Uploaded invoice imaging file weekly

. Knowledge of SAP system

Shire Pharmaceuticals July 2008-December 2010

Accounts Payable Coordinator

Lexington, MA

. Managed 200+ invoices weekly

. Reviewed and reconciled statements on a weekly basis

. Processed expenses that were incurred by HR relating to interviewing

candidates

. Lead the weekly check run process for vendor payments

. Managed 20+ vendor accounts by processing invoices, responding to

inquiries daily, and coordinating payments

. Mapped T&E process for training purposes

. Provided great customer service to support the business

. Administered 10+ Wire payments weekly

. Trained newly hired coordinators on the AP department processes

. Analyzed invoices to determine resolutions to issues delaying payments

. Provided assistance with audit requests

Wet Seal September 2007-May 2008

Assistant Manager

Cambridge, MA

. Assisted the store manager with managing a 1.5 million + volume store

. Managed staff of 10

. Lead store opening and closing procedures

. Merchandised according to company standards

. Conducted merchandise price adjustments weekly

. Effectively set up store marketing

. Actively monitored sales floor to ensure loss prevention procedures

were being followed

Contact this candidate