Real Estate Manager

BRENDA CROSS

** ***** ***** ****** ~ New York, NY 10013 ~ 646-***-**** ~

*********@*****.***

SENIOR EXECUTIVE ASSISTANT / PROJECT COORDINATOR

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AREAS OF EXPERTISE

. Coordinate multiple players at various levels of decision-making,

including C-suite, with finesse, diplomacy, discretion and

confidentiality

. Effectively and independently manage multiple projects and tasks of

competing priority

. Proficiency in Microsoft Office Suite, Outlook, PowerPoint and Lotus

Notes

. Maintain discerning judgment in dynamic, fast-paced environment while

anticipating needs

. Exceptional writing and communication skills

. Distill large quantities of information and tasks into organized and

efficient systems

. Motivated and driven team contributor with an extensive track record of

high performance

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PROFESSIONAL EXPERIENCE

Guardian Life Insurance Company, New York, NY (Consultant via Kelly

Services) May '12 - Current

Group Insurance - Strategic Business Solutions

Executive Assistant II / Office Manager

Full support to Executive of Project Management Office. Manage the

calendar, expenses and event planning. Coordinate extensive stateside and

international travel. Onboard all new hires for the group. Plan and

arrange all logistics and materials for conferences and meetings. Manage

contracts and process/reconcile invoices.

Manage highly confidential information with complete discretion and

maintain integrity of team and VP

. Quickly gained the executive's confidence for full access enabling pro-

active suggestions and solutions

. Read all VP correspondence, email; write and prepare communication and

responses on behalf of executive

. Established rapport and built relationships rapidly with executive team,

assistants and project managers allowing for more effective and productive

communication and efforts on behalf of the VP

Sparrowhawk Facilitation International (Consultant via CrossCraft)

June '08 - April '12

Executive and Personal Assistant / Team Coordinator / Team Manager

Assistant to the President. Coordinated all travel arrangements for

executive and three international training teams. Managed talent

coordination and trainer selections. Traveled with the teams and managed

event and location logistics for trainings throughout North America and

Asia. Conducted market and process research in the training and development

space. Wrote and updated training materials. Managed invoices, expenses

and contracts.

Promoted twice in four years - from assistant to team coordinator and

facilitator/team manager

Reduced travel spending up to 15% with improved booking, processing and

coordination

. Created new documents, systems and tracking for improved vendor

management and relationships

. Provided analysis, feedback and creative solutions the president used to

enhance future trainings and participant experience; was instrumental in

development and creation of new team position

. Became a trusted advisor to the President as a subject matter expert and

team manager

Brown Harris Stevens / Christie's International Residential Sales, New

York, NY Jan. '08 - Apr. '12

Associate Real Estate Broker

Guided clients through the purchase or selling process. Coordinated

multiple people and organizations to orchestrate showing appointments,

negotiations, appraisals, board reviews, and closings. Maintained client

relationships and database. Managed and trained a small group of sales

associates. Hired by other organizations to facilitate trainings.

BRENDA CROSS

43 North Moore Street ~ New York, NY 10013 ~ 646-***-**** ~

*********@*****.***

Brown Harris Stevens - Associate Real Estate Broker - Continued

Wrote compelling advertising copy which resulted in up to 35% higher

traffic and closed sales than firm average

100% of buyers gained board approval based on the precise, detailed,

professional and well-presented purchase applications, thorough financial

analysis and extensive board packages

Facilitated sales and developmental training throughout North America with

consistently high marks on course evaluations and numerous participant

testimonials

. Doubled open house attendance by creating direct marketing campaigns to

target markets

Coldwell Banker Hunt Kennedy - Residential Real Estate - New York, NY

Jan. '05 - Dec. '07

Broker's Assistant / Sales Associate

Assisted Brokers by coordinating open houses, scheduling property showings,

and preparing purchase application packages. Served as the initial and

primary point of contact for the broker and fielded all calls. Ushered and

guided clients through the purchase/sale process to closing. Built own

business from ground up as a Sales Associate/Agent.

Gathered, organized and prepared financial statements and extensive

supporting documentation into a complete and accurate purchase application

package for board approval - 100% approval rating

Awarded Real Estate "Rookie of the Year" 2005

Recognized by partner firm City Realty for highest buyer lead conversion

rate in 2006 and remained top producer until relationship ended in 2008

Asked by the CEO to speak at new agent training conference for which three

sales managers offered commendations along with a written letter from the

CEO

JPMorgan Chase - Small Business Financial Services, New York, NY

Mar. '02 - Dec. '04

Senior Executive Assistant / Project Coordinator

Provided full support to SVP of Product Management. Managed calendar,

coordinated conferences and trainings. Prepared agendas, presentations and

correspondence. Arranged travel and processed expenses for the team.

Coordinated a team of two administrative assistants. Served as back up to

the Managing Director's Executive Asst. Promoted and represented the

Executive on select campaigns and initiatives and eventually entrusted to

serve as project coordinator and manager.

. Grew the employee volunteer program (Global Days of Service) from nine

projects to 75 and increased grant funding by over 600% in three years;

Recruited, trained and managed a team of up to 70 project captains across

6 states

. Re-designed and re-wrote campaign documents and recruiting materials

which were later used as prototypes for the expansion of the campaign into

new markets during the merger with Bank One

. Received numerous "Service Star" awards granted by managers and senior

executives from within the division and from other cross-functional groups

and teams

. Received the "Small Business High Performer" Award

. Nominated and senior executive-sponsored for the JPMorgan Chase "All-

Star" Service Award

EDUCATION

Frontier Training - San Diego, CA - Facilitator and Coaching certifications

- 2006 - 2007; 2011- 2012

Peak Potentials Training - Vancouver, BC - Trainer the Trainer

certification - 2008

New York Real Estate Institute, New York, NY

Real estate salesperson licensing course; Real estate broker's licensing

course - 2004, 2007

American Musical and Dramatic Academy, New York, NY

Liberal Arts - 1999 - Merit scholarship recipient, Resident Assistant

American River College / California State University Sacramento,

Sacramento, CA

Business Management, Theatre Arts - 1996 - Elected officer of CSUS Ski

Club, Phi Beta Kappa honors

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