Administrative Assistant Customer Service
Resume:
DEBORAH ANNE CAPORELLI
Phillipsburg, NJ 08865
ab8tx9@r.postjobfree.com
PROFESSIONAL SKILLS, COMPETENCIES & OBJECTIVES
Committed and focused as an administrative coordinator/manager with high-
level skills, experience, and distinctive knowledge of all aspects of
administrative functions.
* Ability to prioritize and multitask.
* Independent, energetic, & motivated professional with excellent
communication skills.
* Team player and resource to others.
* Connoisseur in software applications.
* Expert in HR processes, systems, and forms.
* Expertise in Intranet research.
* Proven track record as a trainer.
PROFESSIONAL EXPERIENCE
WOUND CARE UNIT - VOLUNTEER
2/2007 - 1/2012
St. Luke's, Warren Hospital
* Assisted two administrative assistants, nurses, and doctors with file
management including new/old patient purging.
* Medical records management.
* Updated SOP's.
* Customer service skills including receiving/returning patient calls.
* Assisted patients with disability needs, food/beverage requests and
transportation needs.
* Manage Lab specimens.
o Business Development
. Provide Medical Doctors with informational packets with
regards to hospital policies and procedures.
o Information Systems
. Assisted IT representative with matching printouts to
Computer Database to assure correct PC Inventory.
o Vascular Unit
. Assisted administrative assistant data entry. Assist with
patient registration process.
SR. ADMINISTRATIVE ASSISTANT - CLINICAL BIOSTATISTICS 6/1996 -
11/2005
Johnson & Johnson Pharmaceutical Research & Development
* Supported Sr. Director of Internal Medicine/Executive
Director/Statistical Leaders/Sr. Directors/Directors/Biostatisticians
consultants (in-house and external).
* Type correspondence for Statistical Department.
* Set up contractors and pay invoices through Beacon (Internal AP).
* Supervised and trained four temporary administrative associates within
department.
* Office Management including faxing, copies and setting up new
employees (space, computer, phone, badge, etc.).
* Excel spreadsheet management in eRoom (internal booking),
scheduled/organized extensive meetings on-site/off site, prepared
graphs/tables/presentations.
* Set up interviews for biostatistician candidates.
ACETATE PLANIMETRY
SCANNER 8/1995 -
5/1996
RWJ Pharmaceutical Research Institute
* Inventoried acetates/log and enter into Desk Scan II.
* Entered into Mocha/kept daily log of all protocols.
* Filled out Clinical Data Correction Form for each protocol/print out
worksheet.
SECRETARY MARKETING/FINANCE DEPARTMENTS
12/1989 - 4/1995
Huls America
Marketing
* Typed correspondence for national sales manager, 4 regional managers,
and field reps.
* Monitored weekly itineraries for regional managers.
* Ordered department's supplies.
* Coordinated shows for regional managers.
* Processed and received daily faxes.
* Processed incoming/outgoing mail.
* Gathered paperwork for warranties/processed.
* Extensive telephone contact with regional managers/contractors/field
reps.
* Coordinated mailings/utilized Dictaphone for monthly reports.
* Steno via voice mail for regional managers
Finance
* Typed correspondence for managers & supervisor.
* Processed and distributed checks/balanced direct check ledger
* Ordered department's supplies/coordination of archives.
* Clerical support for tax department/updated tax books
* Set up meetings for managers & directors
EDUCATION
< A.A.S. - Business Management (Magna Cum Laude)
< Stafford Hall School of Business Certification
< Management Skills for Executive Assistants
< Conference for Executive Assistants
< Electronic Data Management
< Medical Coding and Medical Transcription
TECHNICAL PROFICIENCIES
* Microsoft Office Suite J & J Applications
* Word Ariba (procurement)
* Excel Beacon (Accounts payable)
* PowerPoint JJEMS (HR forms)
CTO (Travel)
EXRS (Expense reporting system)
COMMITTEES
* Blood Drive Captain at Johnson & Johnson
* Christmas Committee member
* Standard Operation Procedures (SOP) Committee member (lead person for
two departments)
* United Way Volunteer
* References furnished upon request
Contact this candidate