Project Manager Quality Assurance

ALICE KHABENSKY

* ****** *******, *******, ** *7649

Home: 201-***-**** Cell: 201-***-**** E-mail: *********@*****.***

SUMMARY

A driven self-starter with over 15 years of experience in the data

processing, development, business analysis, and quality assurance fields, I

bring with me strong analytical, design, development and testing skills.

HIGHLIGHTS

. Experience in managing teams of domestic and off-shore resources,

including managing business process flows, assigning priorities,

identifying and managing risk, and developing solutions.

. Ability to analyze complex data, prioritize workload, and make rapid

adjustments to facilitate business goals in a fluent environment.

. Strong time management, planning and organizational skills, as well as

experience managing multiple projects simultaneously.

. Excellent interpersonal and communication skills which enable me to be an

effective leader with experience in team building and motivation.

. Extensive work experience in writing test strategies based on

requirements.

. Strong understanding of SDLC and Agile methodologies, CMMI processes,

project management.

. Experience in claims processing, adjudication and payment.

. Ability to balance short and long-term priorities to maximize the work

results. Always respond with flexibility to changing situations.

SOFTWARE TOOLS & APPLICATIONS

z/OS, TSO, VSAM, VSAM UTILITIES, JCL, JCL UTILITIES, XPEDITER, FILE-AID,

RU/RC Update; CICS, COBOL II, DB2, SQL, ENDEVOR, SPUFI, File-Aid RDX,

Microsoft Office, Remedy system, EXPERT tool, ClearQuest, SharePoint.

PROFESSIONAL EXPERIENCE

EXPRESS SCRIPTS (formerly MedcoHealth Solutions)

1998 to Present

Business / QA Architect lead at Health Plan July 2011 to Present

Business Alignment Team

Participated in all phases of the project lifecycle, including

requirements, project scoping and initiation activities, design reviews,

testing and finalization of the product migration.

Involved in definition of roles, skills and resources required to achieve

the project objectives.

Collaborated with product owners, development, account managers and

project leads to ensure that all impacted groups are integrated

appropriately into decision making process.

Participate in development of high-level use cases and process flows

prior to BRD and conduct 'As-Is' and 'To-Be' testing for critical

implementations.

Analyzed business and functional requirements, defined detailed test

strategies and use cases, and conduct the effective cross-functional

reviews for critical projects such as:

Centric DUR compliance project to build a robust Retrospective DUR

program to identify potential Overutilization, Fraud, Waste and

Abuse of narcotics, antiretroviral and atypical antipsychotics drugs;

Standard preferred MedD network project to build a solution that will

support client's preferred network arrangement in a way that provides

variable co-pays for pharmacies in the preferred network.

Multiple regulatory and compliant projects for Book of Business, Medicare

and Medicaid clients from different states.

Managed phased testing of all applications for an assigned project and

assures it was planned and performed by test teams to satisfy the

production entry criteria.

Facilitated the scope and completion of the CERT and End-to-end testing

for large projects.

Assisted testing teams in the development of all test-related

documentation, including test plans, scripts, and bug reports; ensured

all testing tasks on the project plan are completed on a timely,

cost-effective and compliant basis and traced back to the requirements.

Identified and acquired test data using SQL queries or generate it from

scratch.

Evaluated, enhanced and designed a product regression suite.

Assisted the project manager in leading the team to achieve the project

defined milestones and deliverables, production validation strategy, user

acceptance testing and post-implementation tasks as needed.

Identified and made recommendations for process changes that lead to

measurable improvements in product/process quality and cost.

Manager Quality Assurance January 2008 to June 2011

Managed a group of 20 QA analysts (off-shore and domestic) to perform the

testing for front and back-end Home Delivery, Account Receivable and Auto

publish applications and ensured continuous quality to production.

Collaborated with Business and development teams during Business,

Functional and technical review meetings to have thorough understanding

of the projects and provided timelines, scope and LOE for the testing.

Planed out monthly releases, assigned tasks and duties to subordinates

and monitored their performance to ensure the efficiency of the jobs

done. Provided feedback and guidance for improvement via regular

meetings.

Developed goals and objectives for the team and individual employees,

created training plans outlining development activities based on strength

and weaknesses of individual employees.

Encouraged team building and training activities in the face of constant

critical deadlines; turned on the motivation for excellence among QA

staff.

Closely managed defects across multiple projects ensuring they had been

tracked properly, contained the information necessary for the research

and followed on as appropriate.

Assured Quality milestones and Quality stage gate deliverables are

achieved.

Facilitated the usage of Test Partner and Hiperstation automated tools to

build monthly regression test scripts.

Provided directions and technical help to the staff with complex testing

and data set up; shared the knowledge of Self Support Model with team

members to increase the productivity of their work.

Acted as QA lead to support the testing for complex cross-functional

projects such as Data Vulnerabilities, Home address redesign, Worry Free

Fill, Litpack redesign, HIPAA.

Supported the testing for Liberty and Accredo specialty pharmacy

integrations, multiple clients installs (HMSA, CHSI, HIP, Enblem and

others); worked closely with Account Managers, development, business and

project leads focused on details and reacted quickly on changing

requirements in order to resolve issues in a timely manner and meet the

clients commitments.

Identified, designed and prepared release reporting metrics to address

opportunities for improvements and preventative measures related to

quality.

Built and manage ongoing testing relationships with internal as well as

external companies or organizations.

Data Support Application Architect March 2004 to December 2007

Provided daily Data support for different cross-functional teams and

maintained the overall integrity of the test data in the different

testing environments (supporting more than 100 users: business and

account teams, testers, developers).

I was responsible for data research and analysis based on the user's

criteria (took data from production; built data using the existing

application; generated test data from the scratch); interacted with

development and business users to resolve cross- functional issues

during the data set up; performed set up/update of client profile,

in-core and DB2 tables.

Acted as a Data Support lead for major cross-functional projects

(Scriptmed, Individual level Address, IVRU re-design, National Provider

Id).

Provided Production support and Troubleshooting in different testing

regions.

Performed RDX and data alteration process support.

Participated in creation of Self Support model; prepared SOP's, training

documentation, presentations.

Designed the user interface and incorporated the data request process

into Remedy system.

Sr. Programmer Analyst March 1998 to February 2004

Conducted troubleshooting and complete analysis of production issues

utilizing the knowledge on Home Delivery, Point of sale, Manage care,

Customer service, DUR, Eligibility and Client Profile systems.

Worked with different development and business groups to determine the

root cause of the issues to ensure the best possible resolutions were

implemented.

Participated in complete testing of Home Delivery System to meet Y2K

requirements utilizing the knowledge of McCabe Visual 2000, File-Aid/Data

Ager, ADPAC tools.

Performed maintenance and enhancement of the existing batch and on-line

programs utilizing COBOL II, DB2, CICS, and VSAM.

Programmer/Analyst - Consultant July 1997 to February 1998

Guardian Insurance

Participated in design, development and implementation of a claim

processing system, which provided on-line access to claims and policy

information.

Involved in conversion of a client profile system from VSAM data sets to

DB2 tables; screens and programs design, coding, testing, preparation of

the documentation. The system utilized COBOL II/CICS/DB2.

Programmer/Analyst - Consultant January 1994 to June 1997

AT&T

Worked on design, development and implementation of the applications for

telecommunications Business Billing System.

Performed design and coding of Summary and Detailed Bills, analyze the

billing data for different Business groups and calling plans. The system

utilized COBOL II/CICS/VSAM.

Business Analyst January 1992 to December

Boswell Engineering 1993

Assisted in creation of presentations for engineering projects for

company preferred customers.

Developed workflow charts and diagrams to ensure detailed operations are

performed.

EDUCATION & TRAINING

Kiev State University Kiev, Ukraine

Master of Science in Computer Science and Applied Financial Research

International Correspondence School Scranton, PA

Associate Degree in Business Management and Marketing

Professional Training

. Manager's experience: Manager of people

. Leading teams in a Virtual Environment

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