Customer Service Training

Jessica Mishu

*** * **** ****** • New York, NY **022 • 865-***-**** • *******@*****.***

EDUCATION

ST Mary’s University College of Twickenham-London, England

Post Graduate in International Business, March 2012

American University, Washington DC

BA, Psychology; Minor, Business Administration, December 2009

RELEVANT EXPERIENCE

Casa Gracia Barcelona, Barcelona, Spain, June 2012- August 2012

Guest relations officer

Coordinated events at the hotel including fashion exhibitions

Served as first point of contact for guests visiting the main administrative office

Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolved customer issues in a timely manner

Provided information and assistance about activities in the hotel and around Barcelona to

guests

UBS, London, UK, March 2011-March 2012

Learning and Development Coordinator

Coordinated the global business specific training programs for Operations and Technology in

London for 150 graduates

Responsible for booking venues, accommodation, flights, and writing visa letters

Managed the Global Operations Talent Program with events in London and Switzerland

Organized an event with the Group CEO of UBS for the London graduates

Liaison between training vendor and participants for the Chartered Financial Analysis

Developed, designed, and deployed a workshop for a local school on event planning skills

Facilitated monthly modules on teamwork to groups of students who have been selected to

represent London for the 2012 Olympics

Konohana Gakuin Kindergarten, Singapore, January 2010-August 2010

English teacher

Created and implemented curriculum for English as foreign language classes

Observed and evaluated each student’s progress in language, behavior, and health

Planned activities to develop children’s interest and understanding of English through games,

art, and cooking lessons

St Luke’s House, Bethesda, Maryland, June 2009-December 2009

Life coach

Facilitated life skills workshops to mentally ill patients through group sessions, 10-15 patients

Evaluated and recorded performance of each patient through Excel

OTHER EXPERIENCES

Tulasidalam Yoga Ashram, 200 hr Ashtanga Yoga Teacher Certification, Kerala, India,

September-December 2010

St Joseph’s Home, fundraising department intern, Cape Town, South Africa, June-August

2009

Disney College Program internship, Orlando, Florida January-May 2007

COMPUTER SKILLS

Proficiency in Microsoft Office (MS Excel, Word, PowerPoint, Outlook)

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