Project Manager Human Resources
Resume:
W A N DA M. M I L L E R, SPHR, GPHR
**** ********** **. *********, ** 47905 765-***-**** home 765-***-**** cell ********@***.***
B U S I N E S S M A N AG E M E N T & A D M I N I S T R AT I O N
Certified Senior/Global Professional in Human Resources (SPHR, GPHR) offering a 10+ year
HR career as results oriented, well respected leader.
Proven leader in HR generalist affairs including experience in employee recruitment and retention,
staff development, benefits design and administration, compensation, corporate communications, and
legal compliance including successes in defending EEOC, Title VII and FLSA litigation.
Demonstrated success in negotiating win win compromises, team development, writing personnel
and corporate policies, job descriptions and management reports.
HR Skills
Corporate Communications Staff Recruitment & Retention Orientation & On Boarding
Vendor/Broker Employee Relations Training & Development
Management Benefit Design & Administration Performance Management
Regulatory Compliance Project Management HR Policies & Procedures
HRIS Technologies
Professional Experience
Schilli Transportation services, inc. Remington, IN
Provides administrative support services to 7 T.R. Schilli owned truck load transportation, logistics and
distribution entities with revenues over $100M and 750 FTE’s for multiple sites throughout the US.
HR Manager, 2007 to Present
Top HR official reporting to president/CEO with direct oversight of recruitment, regulatory compliance,
health and 401k benefits plan administrator, policy development, training, performance management, and
corporate communications.
Key Results:
Conversion of self funded health insurance plan from major carrier to TPA resulting in $200,000 savings
in annual administrative costs and reducing per employee claims costs 14% from 2009 to 2011 while
maintaining competitive plan design. Also secured a 3.3% reduction in stop loss reinsurance at 2012
renewal after receiving original quote to increase by nearly 17%.
HRIS Implementation Manager – (Converted from AS400 to Optimum iSeries) negotiated over $20,000
in discounts from vendor, 0% 3 year financing, creating substantial reporting capabilities and
information retrieval to enhance management decision making, streamlining W 2 reporting process, and
HR and payroll efficiencies.
Developed customer oriented, knowledgeable HR staff, building credibility and cultural change
throughout organization.
Developed performance metrics for key functional roles.
IVY Tech community college Indianapolis, IN
Indiana’s second largest public, post secondary institution accredited by the Higher Learning
Commission of the North Central Association of Colleges and Schools.
W A N DA M. M I L L E R
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Adjunct Faculty, 2007 to Present
Course facilitator in transportation, logistics, and PHR/SPHR/GPHR Certification.
Key Results:
Received 100% positive feedback from student evaluations in instructor preparedness, instructor personal
commitment and competency, and overall instruction in all classes
Selected as facilitator to kick off the GPHR Certification program at Indianapolis campus.
Professional Experience (continued)
ICON transportation, inc. Indianapolis, IN
Multi state, 3PL and logistics and fulfillment operations (business closed)
HR Director/Chief Quality Officer, 2002 to 2006 HR Supervisor/Project Manager, 2001 to 2002
Promoted to fulfill a broad range of HR and Quality functions for three fulfillment and warehouse
facilities and administrative offices throughout Indiana and remote offices in US with oversight to
including recruiting and training employees, benefits administration, overseeing disciplinary action and
managing HR records. Member of Strategic Planning Team, ISO management representative, and plan
administrator.
Key Results:
Developed and implemented corporate policies, e.g., PTO policy to replace vacation and sick leave
policies, reducing administrative costs of two separate time off programs; tuition reimbursement plan
fostering employee development and value, and enhancement and expansion of internship program
enabling company to launch several short term projects.
Negotiated agreements and managed relationships with HR vendors to save thousands in recruiting costs,
e.g., negotiated reduction in placement fees from 30% to 12% with primary vendor.
Obtained ISO 9001:2000 certification on time and within budget service as project manager. Received
certification upon initial audit by a third party registrar with zero instances of non compliance.
Conducted project management training to executive team members leading to improved project
management effectiveness.
Drove a 50% reduction in IT help desk tickets through statistical analysis and implementation of tracing
and prioritization system.
Additional Work Experience
1983 – 2001 Co Owner AAA Rentals, Inc. Self employed and DBA Ryder Truck Rental and U Save
Auto Rental. Managed day to day operations for car and truck rental and leasing agency.
1979 – 1983 Junior Planner, Tippecanoe County Area Plan Commission
Education, Certifications, & Professional Development
master of business administration, indiana wesleyan university Marion, IN
BS, Major: Urban/regional studies; MInor buiness administration, Ball state university Muncie, IN
aas, Computer information systems, ivy tech community college Lafayette, IN
HR Designations:
SPHR (Senior professional in Human Resources), Human Resource Certification Institute
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GPHR (Global Professional in Human Resources), Human Resource Certification Institute
Professional Development:
Project Management Certificate, American Management Association
Human Resource Specialist Certificate, Indiana Chamber of Commerce
ISO 9001:2000 Internal Auditor, AQS Management Systems Incorporated
Facilitation Skills Certificate, Collaborative Initiative Incorporated
Human Resource Metrics Certificate, HR Metrics Incorporated
Total Rewards Management Course, World at Work
Affiliations:
Society for Human Resource Management (SHRM)
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