Customer Service Quality Assurance
Resume:
Michelle Nanez
Glendale, AZ *5302
***************@*****.***
OBJECTIVE
Secure an entry level position within an agency enabling long term growth
and career development.
QUALIFICATIONS
* Fluent in English and Spanish
* Proficient in Genesis, SEAS, Microsoft Word, PowerPoint, Fax, and
Copier
* Enthusiastic, team player, friendly, and customer service oriented
* Motivated, organized, and detail oriented
EDUCATION
Cesar Chavez High School Phoenix College
3921 West Baseline Road 1202 West Thomas Road
Laveen, AZ 85339 Phoenix, AZ 85015
Graduated May 2009 Attended Fall 2010
EXPERIENCE
QuikTrip Distribution, Production 1, June 2012- January 2013
Prepare, package, and inventory quality fresh food items neatly,
accurately, and efficiently. This includes maintaining a consistent pace
and being detail oriented while assembling food items. Other duties
include controlling equipment while in use, maintaining machine cleanliness
at all times, ensuring the production line has a regular supply of
materials or components, and adjusting the momentum of the conveyor as
needed.
FedEx Smart Post, Parcel Assistant, October 2012- January 2013
Safely and efficiently move packages throughout the facility in preparation
for shipping. Packages range in size, shape, and weight. Duties include
loading, unloading, palletizing, scanning, assessing, wrapping, and
labeling packages. Process packages and create mailing containers. Sort
packages according to correct location per label, load chart or scanner.
Quality assurance standards must be met consistently and include accuracy,
time, and safety measures.
Tolleson Union High School District, Instructional Assistant I, October
2010 - May 2012
Adapt classroom activities, assignments, and materials to provide
opportunity for special education students to participate in instructional
programs, assist personnel in the completion of their work activities,
attend meetings and in-service presentations for the purpose of acquiring
information relative to job functions, confer with teachers and parents if
requested by teacher to assist in evaluating special education student
progress,
implement behavioral plans to assist students in modifying behaviors that
are in conflict with a positive academic and social environment, instruct
students in a variety of activities in individual and group settings,
implement plans for remediation of students deficiencies ensuring students
success in school, maintain instructional materials and student
files/records to ensure availability and provide reliable information,
monitor students in various activities to provide, perform record keeping
and a variety of general clerical functions such as student records, daily
progress, correcting papers, copying, instructional materials, to support
the teacher in providing necessary records/materials.
Trailside Point Elementary School, Instructional Associate, August 2009-
May 2010
Assist teacher in preparing lessons, manage classroom of kindergarten
students, escort students to daily activities, provide playground
management during recess to 4th - 8th grade students, assist teacher in
preparing reports, provide teacher with feedback regarding students
behavior and academic progress/needs.
Vans, Sales Associate, July 10, 2007- November 1, 2007
I had various responsibilities at my former job including collecting,
counting, and depositing daily cash receipts, providing customer service,
ensuring adequate stock was available and ordering new stock as needed, and
daily cleaning.
REFERENCES
Mr. Darrell Dabney Mr. Brian Sullivan Officer
Jimmie Canidate
623-***-**** 602-***-**** 623-***-****
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