Project Manager Customer Service

BENJAMIN NEBLOCK

Hackensack, NJ, ***** • **********@*****.*** • 908-***-****

OBJECTIVE

Solutions focused MBA graduate with six years of strategic, international project management and operations experience

seeking a full time project manager role within an innovative financial organization.

PROFESSIONAL EXPERIENCE

New York, NY

The Peralada Group

June 2012 – Present

Freelance Consultant

Contributed strategic insight for expansion from a real estate asset management company into a diversified private

equity entity involving franchise restaurant and cruise line supply operations.

Created a revised logistical plan for network distribution operations of an impending acquisition target, designed to

promote efficiency, capitalize on regional synergies, and improve cost savings.

Assessed and advised funding options for $6MM of new capital.

Portsmouth, NH

Liberty Mutual Insurance Group

June 2011 – August 2011

MBA Intern (Strategic Operations)

Directed strategy within a detailed gap analysis assessing the current logistical workforce framework for automobile

claims throughout the United States, and provided substantive, immediately actionable strategies for quality

improvement; resulted in improved customer service metrics and a projected increase in business unit revenue.

Managed strategic partnerships within the workforce apparatus to ascertain necessary role specific needs and

determine best practices for stakeholders.

Sold opportunities for business solutions and specific countermeasures to eliminate inefficiencies to high ranking

executives and stakeholders within the organization.

Documented financial justification for alterations to the existing apparatus designed to promote both improved product

offerings on a countrywide basis and potential for cost savings through new initiative implementation.

New York, NY

Reed Elsevier Publishers

May 2008 – December 2009

Operations Project Manager

Supervised domestic and international vendor workforces located in Birmingham, Alabama and Chennai, India, to

produce complex, simultaneous monthly publications according to budget, schedule, and scale.

Analyzed effectiveness of new inter-department workflow processes across print and online platforms, designed to

enable increased communication and efficiency; resulted in a 30% increase of new articles assessed through

production per year.

Managed the transition from freelance workforce to international vendors resulting in operational workflow increases

and significant financial savings through elimination of redundancies.

New York, NY

ProHealth, a Division of FCB Healthcare

November 2006 – November 2007

Account Executive

Evaluated approximately 30 vendor relationships for viable development of host projects, ensuring optimum price

allocation and receipt for ongoing projects.

Reduced delays in 90% of projects by managing the weekly deadlines and daily workflows inherent to creating

comprehensive medical education (print and online) materials to support approved, developing medications.

Led communication with industry key opinion leaders to strengthen stakeholder buyin and external communications.

EDUCATION

Phoenix, AZ

Thunderbird School of Global Management

MBA in Global Management December 2011

Engaged in immersive business development, negotiation, and relationship management activities within the Czech

Republic and The People’s Republic of China, to ascertain innovative, applicable business models and processes

within foreign and emerging markets.

Co-created and edited the digital student newspaper in an effort to improve delivery, frequency, and ease of use for a

globally diverse student body.

Conceptualized and created an anthology of alumni travel stories that generates scholarship funds through

Amazon.com sales and is utilized as a marketing tool for the Thunderbird brand.

New Brunswick, NJ

Rutgers University

B.A. English May 2003

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