Human Resources Management

Rhonda Patrice Gardner; MS, GPHR

*************@*****.*** 917-***-****

www.linkedin.com/pub/rhonda-gardner-ms-gphr/54/340/940

Professional Profile

Nine years Human Capital Management experience working in fast paced

results oriented environments that span the Energy, Financial Services and

International Non-Profit/Non-Governmental Industries. Demonstrated ability

to achieve results, build effective relationships and drive the strategic

objectives of organizations through its Human Capital.

Experience

8/10 - 7/12 Concern Worldwide (US) Inc.

Human Resources Officer

1. Talent Acquisition

. Led a strong recruitment drive by conducting 300+ interviews,

hiring 28 new employees over 2 years and 10 new employees for this

year.

. Drove full cycle of recruitment (research appropriate posting

channels, post jobs, screen applications, interview candidates,

administer interview assessments, reference checks, visa

administration, offer letters, new hire orientation and induction).

. Trusted partner with department heads by successfully coordinating

and selecting talent.

. Prepared and submitted monthly HR staffing metrics to Headquarters.

. Supervised the HR Assistant.

2. Employee Relations

. Developed comparative review and audited HR guidelines against

Labor Laws.

. Updated Employee Manual ensuring compliance and relevance;

developed Induction Guidelines to assist managers orient new

employees.

. Ensured firm's policies were adhered to; documented and reported

staff issues to the Senior Management Team.

3. Performance Management:

. Trained staff in the areas of Performance Management and Developing

Performance Standards; worked with managers to identify staff

development needs; Researched and provided information on

development opportunities.

. Identified high potential staff and provided a Job Enrichment

proposal to Senior Management Team to ensure these employees

remained motivated to work and engaged with the organization.

4. Compensation and Benefits:

. Developed comparative analysis of firm's salary scales and benefits

to market trends to better align internal compensation with

external market to improve retention and attract talent.

. To engage and motivate staff; and attract talent proposed Wellness

Recognition Program to the Senior Management Team.

. Group Benefits Administrator.

5/07 - 8/08 Aegis Business Solutions Limited

Senior HR Consultant (Compensation Analyst)

. Published a comprehensive Benefits and Allowances Reference CD-ROM

Guide (2008) that provided relevant data from eight surveyed

industries within Trinidad

. Conducted survey and analysed findings

. Developed comprehensive Compensation reports for two of our most

competitive oil and gas organisations - BHP Billiton (Trinidad) and

Phoenix Park Gas Processors Limited and developed generic

participants' reports informing on respective compensation and

benefits position in relation to surveyed mark.

. Prepared a thorough Employee Engagement Survey Report for Total

Convenience Management Limited, to inform its strategic move

forward.

. Generated report from conducting a survey and analysing findings

1/05 - 4/07 Sagicor Life Inc.

Human Resources Associate

. Launched new Performance Management Online System which included

training and coaching staff.

. Increased the engagement and motivation of staff by managing and

administering Reward and Recognition Program.

. Improved process flows within departments and among branches

through Process Documentation and Mapping and conducting Job

Function Focus Groups

. Developed 'Cash Handling' and 'Customer Service' Policies to

maintain and improve customer confidence and loyalty

. Facilitated improved Management/Employee Relations by conducting a

survey and reporting findings, analysis and recommendations to

Senior Management.

. Improved the administration of Travel Reimbursements by developing

Policy.

. Full Cycle Recruitment permanent and temporary staff; summer

internship administration and training

1/02 - 12/04 RBC Trinidad Limited

Human Resources Officer

. Fostered a drive to improve Employee Engagement by presenting and

preparing a report on Employee Satisfaction Survey (2001)

. As member of a Steering Committee, developed Job Competency

Profiles for eleven Job Families within RBC Trinidad Limited. It

served as a foundation for Career Pathing, Succession Planning and

Development, Talent Acquisition, Performance Management and

Training within the organization.

. Recommended changes to Overtime Policy to manage cost as well as to

improve staff motivation.

. Benefits Administration for the largest (250 + employees) branch of

RBC Trinidad Limited

Experience (short term contracts while pursuing MASTER'S 2008-2010)

Advisor - Permanent Mission of Trinidad and Tobago to the UN (3/10-6/10)

. Developed an outline and project proposal to improve

organization/administrative planning and effectiveness, capacity

and to evaluate personnel structures and functions.

. Prepared a comparative review and analysis of policies amongst

other Missions to the UN in NY as a benchmark to improve policies

at the Mission

. Identified Job Families within the Mission and developed and

upgraded the competencies needed for each job family and function

to improve talent acquisition and development of staff.

HR Assistant - BHP Billiton (Winter Break 12/08-1/09)

. Updated HR Manual

. Aided with the Motor Vehicle Policy Review and Analysis to ensure

market competitiveness

HR Intern - United Nations Headquarters (9/08-11/08)

. Created staffing and job status reports by utilizing the Missions

and Headquarters HRIS and Job Status Classification Tables.

. Approved or denied the requests for promotion from the Overseas

Missions Reviewed Recommendations for Change of Appointment

(promotions) and prepared Change of Appointment Cover Sheet Reports

. Updated HRIS at Headquarters to include staff separations from the

Missions.

. Updated Task Management IS system with Overdue, Completed and

Extended Tasks of the HR Officers.

Education/certification

HR Certification Institute - Global Professional in Human Resources (GPHR),

05.2012-05.2015

New York University - MSc. Human Resource Management and Development,

Concentration: Organizational Effectiveness

Arthur Lok Jack Graduate School of Business, - Post-Graduate Diploma HRM,

University of the West Indies, - B.A. Linguistics, Minor English

Literature,

Skills

Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint and

Outlook; Basic Access and Visio

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