Customer Service Management

Andrew Barry

**** ********* **** *******, ** ****6

516-***-****

******.*******@*****.***

Objective

To focus my customer service and management skills and experience in the

insurance industry.

Education

CUNY- College of Technology, Bachelor in Hospitality Management. May 2010

Serve Safe- Sanitation Certificate Awarded 2009.

Team leader of ANNA NURSE CLUB creating an interactive environment

for guest chef presentations.

John F. Kennedy High School. June 2006

NYS Regents Diploma, Award for Computer Technology.

Skills Summary

Demonstrated an ability to create a positive and professional impression.

Effective processing of customer needs.

Skilled at assuring customer satisfaction.

Areas Of Expertise

Problem solving

Guest Satisfaction Customer

service

Money and Time Management Strong Communicator

Service Recovery

Dining Room Management

Professional History

Red Roof Inn, Westbury, New York, April 2011-Present

Supervisor

* Creative thinking: Developed program for in room DVD player.

* Perfect Signature calls.

* Received Trip Advisor certificate(s).

* Handle reservation request, check guest in and out; handle guest

accounting and cashier functions.

* Assign housekeeping.

* Make change and monitor reservations; review and report rate

availability using the front desk computer system; update and monitor

room status, promote future Sales.

* General Customer service and complaint resolution.

* Complete reporting for daily occupancy/revenue, weekly inn operations,

expenditures ledger and update corporate memorandum and/or operations

manuals.

* Communicate with Inn management and other GSRs, as needed, about

problems, request and/or concerns regarding guest or rooms.

* Cross train in all front desk shifts and other departments in the

hotel; Train new hires in front desk functions.

* Other duties assigned.

Apple Bees, Westbury, NY, September 2010-April 2011

Food server.

Pastrami King, Merrick, NY, February 2010-September 2010

Intern. Engaged in comprehensive restaurant management program,

including inventory, price management, event execution, staff

supervision, hosting and serving.

IHOP, Massapequa, NY, August 2008-August 2009

Senior waiter.

Driftwood Day Camp, Melville, NY, Summers 2004- 2007

Senior Counselor for children, between the ages of 5-9 years.

Trained junior staff.

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