Human Resources Manager
Resume:
Charles B. Jordan
Round Rock, TX 78681
Email: ************@*****.***
Home: 512-***-**** Mobile: 314-***-****
QUALIFICATION SUMMARY
Highly organized HR Professional, with the ability to manage multiple tasks and able to meet impeding
deadlines. A proven leader, with a strong work ethic combined with a commitment to excellence and
integrity. A team player, that works effectively with all levels of management in accomplishing company
goals and objectives.
WORK EXPERIENCE
Lowes Home Improvement Company – San Antonio/Austin, TX Markets
(Previously St. Louis, MO Markets)
Area Human Resources Manager 4/2006 – Present
• Human Resources field accountability for 31 retail locations
• Advise employees and management teams on the interpretation of personnel policies, programs,
and procedures
• Handle investigations, employee relations, and ensure legal compliance
• Assist in recruiting for management level positions as well as development of senior level managers
• Provide coaching in the areas of staffing, training development, and process integrity
• Provide assistance with the regional succession planning and new store staffing process
• Demonstrates the ability to establish credibility, trust and partnership at all levels of the
organization
• High level of independence and initiative while working effectively as part of the team
• Represents the company in mediations and depositions
Accomplishments as AHRM:
• Designated interim HR leader for Region 12 (HRD on leave), Region 5 & 15 while HRDs out of
office.
Mentors recently promoted AHRM’s in other regions
•
Recognized by Legal Department for quality and compliance of employee relations investigations
•
Requested to be a HR Presence at the San Antonio Data Center – conducted a harassment case that
•
resulted in the release of a senior leader at the facility
Lead team in development of an Employee Mentor Program (Region 15)
•
Retention numbers increased from month to month
Screening cost were reduced
• Company Project – Participated in the creation of The Employee Experience (Talent Acquisition
Team)
• Lead Regional Trainer for New ASM Leadership Development Model
• Assist with executing Going the Distance Project
Bilingual employee count has increased in assigned markets
Established Partnerships with Texas Workforce Commission, Veteran’s Affairs and Wounded
Warriors
Recognized by Texas Veterans Commission for being Best Employer in 2011
Helped to create the HRM Task List for Region 5
•
Reduced E Driver accruals for non compliance
Increased WOTC/HIRE Compliance
(Created positive impact to stores bottom line)
Increased HRM Knowledge (Developing Better Business Partners)
•
Educate on the importance of understanding staffing & metric reports
Monthly follow up to ensure OFCCP Compliance
HEB Grocery Company – Houston, TX (Markets)
Human Resources Manager 4/2002 – 3/2006
H.R. Manager of Workforce Development & Diversity Affairs 9/2000 5/2003 (Dual
Responsibility)
• H.R. Field Accountabilities for 19 retail locations
• Responsible for Employee Relations, Benefits, Compensation, Retention/ Recruitment, and Training
• Assisted with Store Closing Project
• Responsible for working with the development of the company's strategic diversity management
plan along with the integration of diversity into the business structure
• Recommended strategies to attract and retain hi caliber candidates
• Established community relationships to expand the company’s brand
HEB Grocery Company
Staffing Recruiter 6/2000 – 9/2000
• Recruited, Interviewed, and recommended applicants for hire in current store vacancies
• Ensured legal compliance during the staffing process (i.e. EEOC, ADA, & etc.)
• Assisted with new store openings (I.e. Training new managers, hiring process & etc.)
Accomplishments at HEB:
• Assisted with the creation of a Diversity Score Card
• Co Chaired the United Way Campaign (3 years) – increased donations every year
• Member of company scholarship committee (5 years)
Managed regional intern program (5 years) – retained 40% of students
•
Help to grow diverse management headcount
•
Created the minority management support group
•
Lead efforts for the Women’s in History Month Program
•
City of Birmingham Division of Youth Services Birmingham, AL
Administrative Assistant to the Mayor 1/1996 – 02/2000
• Assisted with the management/coordination of Youth Programs funded by the City of Birmingham
• Managed the Mayor's Kids & Jobs Program
• Solicited area companies to participate in the programs to ensure thousands of jobs were realized
each year
• Recruited, Interviewed, and placed students from area colleges & universities
• Organized orientation and job training for all interested applicants
• Coordinated payroll process with the accounting department
• Assisted the Director in promoting programs in other cities (Implementation and Monitoring)
• Presented weekly task completion reports to the Director and Mayor for updates on the progress of
the programs
Represented Mayor's Office in public speaking engagements
•
Accomplishments with the City of Birmingham:
• Nominated by the Mayor to represent the City of Birmingham at the “Stand for Children March” in
Washington DC.
Nominated by the Mayor to represent the City of Birmingham at the Youth Games in New York, NY
•
and Houston, TX
• Best Public/Private Partnership Award for Kids and Jobs Program – this award was issued for
employing over 1500 young people in the city
SKILLS/CERTIFICATIONS
• Planning & Organizing
• Coaching and Influencing Management
• Conflict Resolution & Employee Advocacy
• Talent Planning & Developing Others
• Program/project management experience
• Word, Office, Excel, Power Point, and Internet Research
• PeopleSoft, Kronos, Kenexa, Microsoft Office Suite,
• Rutgers University – Center for Management Development Certification
• Certified by Wicklander Zulawski to conduct investigations
• Certified by Wicklander Zulawski Advanced Interviewing for Title VII Infractions
• Certified Blanchard Trainer for Situational Leadership
EDUCATION
Bachelor of Science University of Alabama at Birmingham Birmingham, AL
ORGANIZATIONS
• Society of Human Resource Management (SHRM)
• Kappa Alpha Psi Fraternity, Inc
Contact this candidate