Customer Service High School

James Drake

*** **** ****** ** ■ Smithfield, UT ■ 84335 ■ 435-***-**** ■ *****.*****@***.***

* Natural ability and tendency to be a positive influence among peers, with my work ethic and motivating “can-do” attitude

* Completed 2+ years LDS mission in New Zealand; 1.5 of the 2 years included many leadership positions, managing diverse groups, and assisting the Mission President directly. Change management. Lead groups of 10, 20, and the whole mission of 195 missionaries.

* While serving in leadership positions during my mission, I was helpful in greatly improving the overall mission within my stewardship using Strategy and Creativity. Productivity increased a lot in the areas I served in.

* Ambassador Scholarship @ USU (Full Scholarship) – 1 of 20 recipients statewide for 2007 – 4 years of leadership, recruitment, and service.

* Scholarship @ USU for Cross-Country and Track – 1 of 14 given to USU athletes

* Achieved Honor Roll for all 4 years of high school, National Honor Society

* Graduated with Honors with a GPA of 3.9

* Graduated 17th in class out of 350 students

* Student Body Officer during Senior Year

* Multiple top 3 placements in State track meets

* MVP for 2 years for Cross-Country and Track team

* Team captain for 3 years for Cross-Country and Track team

SKILLS and STRENGTHS

Trustworthy & Integrity

Effective

Excellent Work Ethic

Advanced MS Word/Excel

Creativity & Strategy

Quick learner

MS Office

Personable

Team worker

Good typing skills: 65+wpm

Enthusiastic

Time Management

Great problem-solving

Influential

Close attention to detail

EDUCATION

Utah State University (Sr) 2007-2008, 2010-Current: Major in Human Resource Management, GPA: 3.62. Currently participating in a Human Resource Simulation project.

Logan High School 2003-2007: Graduated, High School Diploma

EMPLOYMENT HISTORY

Partners In Business: Logan, UT- May 2012-Current (Internship)

Leadership Conference Coordinator: coordinating all aspects of this professional education and development conference for professionals, students, and faculty; this also includes finding and contacting potential speakers. Project management, marketing, accounting, sales, and other responsibilities as needed.

Other responsibilities: HR duties (hiring process, EPAFs, conduct trainings to ensure office is complying with employment laws), sponsorship coordinator.

America First Credit Union: SLC & Logan, UT- Feb. 2008-Aug. 2008, Nov. 2010-June 2012

Teller & New Accounts: Customer service; Open variety of new accounts. Loan experience. Given fast-paced drive through responsibility within 2 weeks. Two major promotions within 8 months. Credit and debit transactions; Individual cash and check authority of $10,000.

Utah State University: Logan, UT – Sep. 2010 – May 2011 (Temporary Position)

Teacher Assistant: Grading papers and other related responsibilities for Family Resource class.

LDS Church: Salt Lake City, UT, Temple Square – Mar. 2008-Jun. 2008

Custodian; Multiple Buildings: Required working independently and self-motivation Carpet cleaning, marble treating

Albertson's: Logan and South Jordan, UT – Oct. 2005-Feb. 2008

Produce Clerk: Promotion in January 2007 - Customer service; Stocked and rotated produce; Maintained cleanliness of produce area

Courtesy Clerk: Customer service; Bagged groceries, gathered carts, janitorial duties

References:

Name: Relationship: Phone Number:

Benson Porter Former Mission President 801-***-****

Jamie Andrus Supervisor and Director of Partners In Business 435-***-****

Krisan Peacock Former Supervisor at America First Credit Union 435-***-****

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