Manager Quality

D ennis Richardson

*** ********* ***** *******, **** 45036

P hone 513-***-**** - E-mail ******************@*****.***

Career Objective

H ighly experienced in Quali ty Management with proven results in waste reduction and customer

satisfaction. My objective is to make an immediate and lasting impact by leading and developing

t he efforts of an organization that is committed to continuous improvement in a stable quality

system.

A reas of Expertise

Quali ty Management System FSC & SFI Certification

Process Improvement I n ternal Audits

ISO, QS & AS Certification 5-S Implementation

Product Specifications Six Sigma Green Belt

Career Summa ry

Quality Manager 2010 – P resent Plastic I ndustries Hebron, Ky

Working at Plastic Industries Inc. was responsible within the fi rst two months of operation to

secure a 90.5% rating on Coca-Cola Supplier Facili ty Assessment.

• I mplemented H ACCP Program

• I nstituted G MP’s

• Established Sanitation Program

Quality Manager 2000 – 2009 Zumbiel Packaging Hebron, Ky

Responsible for Quality Management System, and maintaining Divisions ISO, FSC and SFI

Certifications. Provided Leadership in Process Improvement activities. Supervised and trained

Department Inspectors. Completed product testing and development of Product Specifications.

• Lead p rocess improvement teams that saved $225k in 07 and reduced Waste by $360k

i n 08.

• P rovided accurate data to manufacturing management to evaluate and plan

i mprovement opportuni ties.

• Organized and completed relocation of Quality Lab.

• Maintained I SO Certification and received approval on all Customer Audits

• I nst rumental i n obtaining FSC and SFI Certifications.

• Strengthened p rocesses to reduce customer complaints by 60% in 07 and 40% in 08.

• T rained i n six sigma problem solving technique using (DMAIC) tools.

• Developed s tandardized, scientific, professional reports for dissemination to

customers describing testing methodologies and results.

• I mplemented use of PDT’s in department to reduce cost and improve data collection.

Department Cost Reduction in 08 was 200k.

• D i rected i mplementation of 5-S philosophy within the department.

• Administered p lanning and completion of Divisions In ternal Audits.

Quality Manager 1996-2000 K ratz-Wilde Machine Co Covington, Ky

Responsible for approval of product that met G. E. Aircraft Specifications and effective

m anagement of ongoing relationship in maintaining contract of replacement parts to United

States Government.

• I nst rumental i n securing QS 9000, AS9000, and ISO 9002 Certifications.

• I n te rpreted G E A ircraft Specifications and Government Contracts

• Managed Quali ty System using Computer Programs ProGage 1, x STAT 2000,

Powerway PPAP 9000, and SYMIX.

Self-employed 1993-1996 Sales

Quality Manager 1990-1992 Cedar Valley Plastics Lebanon,

Oh

Responsible for creating and maintaining of Company’s Quality System. Was also supervisor of

F inishing Department.

• Developed p lanning and implemented Quality System

• Created Quality and Procedure Manuals

• Scheduled and Supervised Finishing Department

Quality Manager 1986-1990 Arkay Plastics Mon roe, Oh

Responsible for product quality through the planned use of the Toyota Production System.

• I nst rumental i n implementation of Toyota Production System.

• T rained w ith Japanese Engineers in U Cell assembly, JIT, Kaizan.

• Responsible for 10 months of shipping Zero-Defects to major customer N.U.M.M.I.

F inal Audit Supervisor 1975-1985 Clevite Corp Caldwell,

Oh

Responsible for the auditing and approving of shipments.

M ech. Eng. D raftsman 1973-1975 Clow Corp. Coshocton, Oh

Education

Graduated M uskingum Technical College 1973 Zanesville

Oh

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