Customer Service Management
Resume:
Maria E. Gomez
Bronx, New York 10468
***********@*****.***
Objective
To utilize strong administrative and customer service skills in an Administrative support role
Education
Monroe College Bronx, NY
Bachelor of Business Administration August 2010
Business Management
Cumulative GPA 3.00
The College of Westchester White Plains, NY
Associate in Business Administration December 2007
Business Management
Cumulative GPA 3.32
Work Experience
Target Bronx, NY
Receiver & Reverse Logistics January 2012 – Present
• Environmental Safety Item Management
• Accurately process product sweeps, transfers and returns
• Complete freshness and temperature checks
• Organize paperwork for efficient, accurate tracking
• Face to face interaction with vendors and check in merchandise
• Use of heavy machinery and equipment
• Process damaged items correctly
Overnight Logistics June 2009 –December 2011
• Answered phone calls and product related questions
• Performed various administrative duties
• Ensured items are located where specified
• Restocked all items in proper locations
• Scanned and located boxes to proper locations
• Handled sales signage
• Customer Service
Summary of Skills
• Knowledge of Microsoft Word, Excel, PowerPoint
• Bilingual: English and Spanish
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