Customer Service Sales Representative

*** ****** ****** . ********, ** ***** . Phone 631-***-****

Frances Marchese

Objective

To obtain a position within a company offering

continued professional growth and challenges which

will utilize my skills and background

Work experience

03/13-Present Benco Dental

Territory Representative

Cold calling on 300 dental offices on Long Island

Adding value by educating dentist's about new

products, and growing their practice

Promoting Benco's programs

Co-traveling with manufacture representatives

05/01 - 12/11 Henry Schein Inc. Melville, NY

Outbound Territory Sales Representative/Admin Sales

support

Managing 450 high volume dental accounts in

multiple territories Maryland, Washington D.C., and

Va.).

Responsible for $ 11,000,000 in merchandise sales

Contacting all accounts on current promotions, new

products bi weekly, placing orders

Promoting other divisions such as: Henry Schein

exclusives.

Strategically coordinate merchandise sales with

field sales consultants and vendors

Addressing and satisfying customer issues and

concerns

Keep detailed records on all daily transactions for

management

Customer service

Ordering supplies/tools needed for the internal

team

Training team on new ideas to grow business

08/97 - 05/01 Henry Schein Inc. Melville, NY

Inbound Sales Representative

Served as an inbound sales representative

contributing to yearly departmental revenues

Addressed customer inquiries and provided with

practical solutions in accordance to company policy

Member of away team for dental conventions for 3

years

Processed convention orders/faxes

11/94 - 07/97 Huntington Hospital Huntington, NY

Nursing Assistant

Providing patients with care as assigned-Vital

Signs, EKG's etc.

Inputting patient data into computer data base

Skills

Intimate knowledge of Dental Products

Proficient with AS/400 Computer System

JDE system/MSM

Seibel

Microsoft Word/Excel/Outlook

Strong customer services skills

Strong sales, organizational, and communication

skills

SAP

Education

02/94 Health Career Training Institute Port

Jefferson, NY

Health Care Training Certificate

Graduated 3rd Highest with a 95 average

09/92 Suffolk Community College Seldon, NY

Studied Liberal Arts and Sciences towards a nursing

degree

06/90 Sachem High School Lake Ronkonkoma, NY

High School Diploma

Awards received

2008 Received A Beyond the Call award for excellent

customer service

2007 Received 10 year service award

2007 Received 1 Excellent Customer Service

certificate

2006 Received 2 Excellent Customer Service

certificates

2003 Highest Shared Territory rep of the year award

Team Schein Award-August 2002

Outbound All-Star award 8 times in 2002

Outbound Sales Representative of the Month-October

2002

Inbound All-Star award multiple times while in

department for being the top or among the top sales

representative

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