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Customer Service Data

Location:
Queens, NY, 11690
Posted:
September 18, 2012

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Resume:

**** **** ****** *** **, GLENDALE

BARRINGTON WHITE

NEWYORK 11385

BARRINGTONJWH ***@*****.***

347-***-****

T EC H N ICAL SK I LS

OBJECT I V E

IT professional with experience in utilizing information technology to meet

Operating Systems:

company and customer requirements. Experience includes analyzing business

W indows

needs, designing, implementing, and supporting for IT-environment and network N T/2000/XP/2003

i nfrastructure. Excellent problem-solving skills. P rofessional & Server,

Novell,

SUN,

E DUCAT IO N

Solaris,

U NIX,

BCIS, Bachelor of Business Administration September 2002 – M acintosh,

L inux,

M ay 2006

M ac OSX

Hofstra University, Hempstead, New York

Applications/Servers

: Adobe 4.0/5.0

L iberal Arts, Associate in Arts September 1998 – May

MS Office

2000 2000,

Kingsborough Community College, B rooklyn, New York XP,

V ista,

7,

EXPER I ENCE M icrosoft Office Suite:

Word,

Excel,

Pfizer I nc.(Consultant)

Access,

Global Health Fellow Program/HR/Finance - Data Analyst M anhattan,

PowerPoint,

NY 2006 to 2011 Outlook,

• Implement and execute projects for Global Health Fellow Program in WordPerfect,

conjunction with Worldwide Public Affairs & Policy. Photoshop,

• Manage new hire and current employee information in HR database while V isual Basic (VB),

J B uilder,

p roviding support to the HR recruiting team responding to various

Netscape Composer,

requests for colleague information, scheduling phone screens, preparing

M ultimedia,

documentation for interns and/or new hires and setting up work stations. Telnet,

Net express,

• Responsible for approvals and recommendations ensuring all applicants M acromedia:

meet the Global Health Fellow Program criteria. L ingo,

• Collect, review and amend data for Global Health Fellow Program utilizing V isio,

M icrosoft Office Suite products in manufacturing complex reports. D irector MX

• F lash MX,

Streamlined data on the Global Health Fellow website for employee weekly

D ream Weaver MX,

review.

F irework MX,

• Screened information for orientation ensuring that all necessary

M acromedia Suite,

documents for the selected fellows were current and available.

W indow 2003 Server

• cluster,

Compiled employee’s responses and feed-back for company survey analysis

Team Connect 2.x,

using excel.

D ivtrak,

Legal Division (Team Connect)Data Analyst

Share Point,

• Support company integration with a r isk management database by

Ariba Spend

ensuring consistency and conducting clean ups utilizing M icrosoft Excel

M anagement,

and Access as a reference for validation. G lobal Sourcing

• Execute data analysis on matter data for the Managed Care Review group Network,

w ithin the Legal division and conduct data integrity analysis for web-based B usiness Objects

matter management database restructur ing database records to reduce P rogramming

redundancy and improve quality. L anguages:

• Evaluate matters data for Internal Patent area through a document H TML,

Java,

management based system integrated with web-based matter management

COBOL,

p roducing effective completion of projects.

C++,

• Maintain and prepare packages for new Purchasing Cards utilizing SQL,

SQL

expense reports and financial accounting. Responsible for internal and

Network:

external correspondence and deliverables.

W indows 2000/XP

• Monitored, scanned end user's desktop and servers for removal of viruses,

networking,

p hishing spyware and malware.

TCP/IP,

• Documented, closed or routed all t rouble t ickets via incident reporting Network printing,

systems and email. H ardware Firewalls,

• Assisted Team Connect end-users, Blackberry end-users with activation of Ha rdware:

service, voicemail, enterprise email activation, activation passwords, T roubleshooting/Installi

resetting passwords, security wipes. ng: Printers,

Scanners,

Fax Machines.

Brookdale Hospital - Office Manager/ Admin Assistant B rooklyn,

Copy Machines) devices,

NY 2004 to 2006

D rivers WAN (Cable,

• Supervision all of the medical billing, direct interactions with clientele and

DSL) Portable

i nsurance companies, banking, and office billing

D evices: B lackberry,

• Responsible for correspondence management; supplies stock; accounting

I Phones,

records; filings and records; patient logs; and monitoring all of the invoices Android,

and payments. Tablets

• Prepared standard and specialized presentations for company meetings

• Answered, screened, and directed incoming telephone calls ensuring a high

level of customer service. Monitored mail communications and distribution.

• Scheduled appointments, coordinated meetings and special events, made

t ravel arrangements, and prepared expense reports as required

• Coordinated budget development, including coding i tems and collecting

and compiling data

JP Morgan Chase - Database Analyst B rooklyn,

NY 2002 to 2004

• Detailed reviewing of tax forms and account information within corporate

deadlines

• RFP response preparation, coordination, research, writ ing, and workflow

analysis for New York State Corporate Tax Lockbox

• Reviewed, analyzed and verified information in the database for accuracy

• Entered and t racked client orders and organized accounts for company

review

• Data entry of bail bonds into proprietary database

Chatsworth Product I nc. - I T Specialist New Bern,

NC 2001 to 2002

• Served as plant-wide gatekeeper and in-house technical expert on data

retrieval system for the use through all plant functions.

• Coordinated change control process of FDA original records from hardcopy

to electronic retention.

• Maintained security data and assigned security level authorization.

• Assisted in the development of t raining manual and standard operating

p rocedure documentation.

• Support internet related equipment such as routers, switches, fi rewalls,

and wireless appliances

• Setup and configure cable equipment; setup and configure wireless

equipment

• Removal of spyware, viruses, worms, and other malicious software from

computers

• Abili ty to complete minor repairs, upgrades, and installation of hardware

and software

• Install and configure workstations, notebooks, network printers, and

PDAs,Blackberry’s

References Available Upon Request



Contact this candidate