Customer Service Manager

CURRICULUM VITAE

AUGUSTO JOSÉ GODINHO BUINHO

NAME:

JULY, 15th, 1965

DATE OF BIRTH:

PORTUGUESE

NACIONALITY:

CHEMICAL ENGINEER

PROFESSION:

PRACETA LUÍS ZAMENHOF, 4 – 1º DTO. – 2830-325 BARREIRO

ADDRESS:

93 438 47 64 – 91 448 76 36 (alternative)

MOBILE:

*******.******@*****.***

E-MAIL ADDRESS:

LANGUAGES

Talking Understanding Writing

Portuguese Mother Tongue - -

English B2 Independent User B2 Independent User B2 Independent User

French A2 Basic User A2 Basic User A2 Basic User

Spanish B1 Independent User B1 Independent User B1 Independent User

EDUCATION & TRAINING

1996 Master Degree in Chemical Engineering

INSTITUTO SUPERIOR TÉCNICO – LISBOA

2013 Master in Renewable Energies and Energy Efficiency (started in May, 2013)

IMF / CEU – Universidad San Pablo

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CAREER HISTORY

April 2009/

March 2012 Kosan Crisplant Group, Danish multinacional worldwide market leader in

products and equipments distribution for the Oil&Gas industry, supply gas

companies and other industries in general (valves, pumps, compressors,

vaporizers, blenders and gas regulators, etc.), which has aquired Consórcio

Português Intercontinental, S.A. on the April, 1st, 2009

Commercial & Customer Service Manager, with the refered responsabilities

below.

February 2002/

March 2009 Consórcio Português Intercontinental, Portuguese market leader in products

and equipments distribution for the Oil&Gas industry, supply gas companies and

other industries in general, acquired in February, 1st, 2002 by Soporgás,

Portuguese enterprise based in Porto,

Commercial & Customer Service Manager, with the refered responsabilities

below.

- Leading Lisbon Office;

- Business development with new customers and the business with the actual

customers, as well as the technical sales of equipments / products;

- Responsible for the technical support and after sales service;

- Techical support to the business partners (construction, metalomechanic,

contractors, distributors, …) and technical solutions subscribers (engineering

and Project companies, …);

- Managing client portfolio, national and international (Spain, Cape Verde,

Angola, Algeria, Iraque, Camarons, Jordania, …);

- Coordination of the commercial representatives of several worl wide leader

market manufacturers of products and equipments for the Oil&Gas, gas

distribution and industry in general, namely Rego (LPG valves and tank

equipment), Sapag (relief valves), Rochester (Level Gauges), Corken (pumps

and compressors), Blackmer (pumps and compressors), Viking (pumps),

Pulsafeeder (dosing pumps), Sero Pump (pumps), AES (syntetic natural gas

systems – LPG-Air blender systems), Sensus (Gas Regulators and Meters);

- Managing the international relations with the manufacturers of the respective

brands, namely the importation from the United States, Germany, Spain and

Italy;

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- Complete Order Managing from delivery to implementation;

- Prospection of new customers in other activity sectors as the Industrial Gases,

Pulp&Paper, Chemical and Petrochemical;

- Strong contribution to the average increase in turnover of 18%/year until 2008.

May 1996 to

January 2002 Consórcio Português Intercontinental

Technical Manager, with the refered responsabilities below:

- Commissioning of supplied equipments and managing implementation

projects in relevant customers, e.g. LPG Bulk plant, LPG loading / unloading

stations;

- Organization and systematization of the technical information supplied by

manufacturers, translating it to Portuguese language and producing relevant

documents for further distribution to the customers and potential customers;

- Business development and technical sales of equipments and products;

- Producing comercial and technical offers;

- Technical support and after sales service.

May 1996 to

January 2002 Coderge – Companhia de Desenvolvimento de Sistemas Energéticos, S.A.,

Cogeneration and Propane Air Systems Project and Design company, (owned by

same shareholders)

Technical Manager, with the refered responsabilities below:

- Producing previous studies of Cogeneration and Propane-Air projects for

several potential customers;

- Leading the “Turn-Key” project implementation of Propane-Air Systems in

industrial or service customers as Atlantis (glass), Setgas (NG distributor), or

GM-Opel (automotive), … ;

- Complete Order Managing from delivery to implementation

- Propane-Air systems business development;

- Producing comercial and technical offers;

1990/1996 ESCOLA SECUNDÁRIA ALFREDO DA SILVA - BARREIRO

ESCOLA SECUNDÁRIA SANTO ANDRÉ - BARREIRO

- Teaching Math and Chemistry at high school level.

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ADDITIONAL TRAINING

“Training Workshop in Sales and Leadership”

2012

Ideias&Desafios, Lisboa, Portugal

“Training Program for Service Engineers”

2010

Kosan Crisplant, Porto, Portugal

“SERO Side Chanel Pump Specialist”

2009

SERO PUMP, Heidelberg, Germany

“Sales and comercial Training”

2008

Twelve Consulting, Porto, Portugal

Probation “Pulsa/Pulsar Training School”

2007

Pulsafeeder, Rochester (New York), USA

Probation “Complete Installation, implementation and maintenance in Telemetry

2005

radio and GSM systems in LPG tanks”

RCT, Gladenbach, Germany

Training “Selection, installation and maintenance of special pumps for hazardous

2005

fluids”

Corken Inc., Praga, Chech Republic

Probation “Selection, appliances and maintenance procedures in LPG tank

2002

equipment”

ECII-Rego, Ellon Colledge, NC, USA

Probation “Propane-air systems selection, installation and commissioning”

1998

AES, Atlanta, USA

Seminary “Propane-Air Systems”

1998

Coderge, USA Embassy, Lisboa, Portugal

1997 Natural gas and LPG network designer

ITG, Sintra, Portugal

COMPUTER AND OTHER SKILLS AND COMPETENCES

- Microsoft Windows, Office (Word, Excel, Powerpoint, Access, Outlook),

Internet Explorer e Project as user;

- SAP B1 as user;

- Driver licence, Class B, since 1983.

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ADDITIONAL INFORMATION

- Enjoy reading, sports practice (cycling and running);

- Love to travel and experience different cultures.

Barreiro, 10th June, 2013

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