Human Resources Manager

Heather Gervais **** SE Bridgetown Ct. (

Stuart, FL 34997

Mobil: 772/

***-**** ( ***********@*****.***

Human Resources Professional

Human Resources representative with a track record of hands-on experience

in HR operations. Expertise, strengths and abilities include problem

solving, strategic thinking, employee relations, and training. Solid

knowledge of labor laws, OSHA requirements, and benefits administration. I

possess a strong sense of team with excellent interpersonal and

communication skills and the ability to work effectively with all levels of

the organization. I am energetic, organized self-starter who delivers

bottom line results.

( Workers' Comp Administration ( Benefits Administration (

Accident Investigations

( Professional Presentations ( Team Leadership (

Budgeting

Professional Experience

Liberty Medical Supply, Inc. - Port St Lucie, Florida a Subsidiary of

Medco, Inc.

Leading provider of direct-to-consumer diabetes testing supplies, with

2,800 employees, several locations within the US, and $900 million annual

revenue.

Manager Safety 2002 - 2012

Manage and administer all aspects of the safety program. Administer safety

and workers' compensation Policies/procedures for countrywide locations

with 2,800 non-union employees. Respond to management and employee

questions on safety and workers' compensation matters, provide counseling

to employees, and conduct investigations as needed to resolve work related

accidents. Provide back-up coverage to or assist the Vice President of

Human Resources in development of various programs, plans, policies, and

procedures.

Key Accomplishments:

o Selected by the Vice President of Human Resources to lead and implement

an employee on-site medical clinic.

< Prepare the presentation and proposal to upper management for the

initial approval of the medical clinic.

< Intricately involved in all aspects of the implementation of the

medical clinic.

< Negotiate the contract with the medical clinic vendor.

< Actively involved in the build-out, hiring of the clinic staff, and

the clinics annual budget. The medical clinic is overseen by a doctor

and is available to all company employees.

o Develop and facilitate the company's safety program and by doing so

created a new safety culture within the company. This new culture also

assisted the employees in becoming more safety conscious resulting in a

significant reduction in work place injuries.

< Manage a safety and workers' compensation budget of over $500,000

dollars.

< Develop and implement a comprehensive OSHA compliant safety program.

< Lead numerous internal investigations involving accidents and

injuries.

< Implement a comprehensive safety incentive program.

< Conduct period audit of workers' compensation codes.

< Create and implement several safety policies/procedures such as:

Emergency Action Plan (hurricane, evacuation, fire, bomb threat,

etc.), Hearing Conservation, Hand Protection, Lockout/Tagout,

Forklift/Lift Truck Operator, Bloodborne Pathogen, Machine Guarding,

General Warehouse Safety).

< Write responses to OSHA on behalf of the Vice President of Human

Resources.

< Develop and conduct safety training for all sites.

< Conduct weekly orientations in the areas of safety, workers'

compensation, benefits, on-site health clinic.

o Chair several committees: safety committee, emergency action plan

committee, also participated in the HR forum.

o Manage all aspects of workers' compensation resulting in reductions in

premium costs, the workers' compensation experience modifier and number

of claims over a 4 year period during which employee growth nearly

doubled.

< Actively participate in claims handling and all legal aspects of a

claim (mediations, depositions, and pre-trials)

< Directly responsible for the reduction in premium costs. The company

saved over $1 million dollars in premium costs over this 4-year

period.

< Directly responsible for the reduction in the NCCI's experience

modifier of 30% over the past 3 years.

< Reduce employee injury claims by over 50% in the past 4 years.

o Assist the Director of Benefits and Compensation and the Director of

Recruiting in job description management.

< Assist Management to create new job descriptions.

< Update existing job descriptions.

< Develop procedures for the management of job descriptions.

< Conduct periodic audits of existing job descriptions to confirm

exemption status.

o Develop and implement a "Drug Free Workplace Program" for the Virginia

location.

< Research the states drug testing laws for implementing the "Drug Free

Workplace Program"

< Worked with the location to setup the "Drug Free Workplace Program"

and provide drug testing facilities in the area.

o Selected by the Executive Vice President and Vice President of Human

Resources to research and implement an Employee Engagement Survey.

< Provide the Executive Vice President and Vice President of Human

Resources with companies that provide a comprehensive (full circle)

Employee Engagement Program.

< Directly responsible for all aspect of the Employee Engagement

implementation process.

< Meet all survey process deadlines.

< Assist middle and upper management in utilizing the survey result

information.

Dettmers Industries, Inc. - Stuart, Florida

Custom aircraft furniture manufacturer with 90 employees and $6 million

annual revenue.

Human Resources/Accounting Manager, 1999 to 2002

Manage all aspects of Human Resources and Accounting responsibility with

one support staff in the administration of the company's human resources

policies/procedures and accounting process for 90 non-union employees.

Key Accomplishments:

o Manage and develop all aspects of the Company's human resources and

safety policies/procedures.

< Coordinate management training in interviewing, hiring, terminations,

employee reviews.

< Identify legal requirements and ensure policy, procedures and reports

are in compliance.

< Conduct investigations of employee concerns and resolved employee

issues.

< Assist management with performance reviews to ensure effectiveness and

compliance within the organization.

< Advise management in appropriate resolution of employee relation

issues.

< Conduct benefits compensation within the benefits market to determine

a competitive benefits plan.

< Recruit, interview, and select employees to fill vacant positions.

< Conduct new employee orientation and all annual safety training.

o Develop and implement a "Drug Free Workplace Program".

< Implemented the policies and procedures regarding the program.

< Conducted necessary training for all managers and employees.

< Provided guidance to managers regarding "Reasonable Suspicion".

o Contract compliance, system implementation, and facility maintenance

< Responsibility for accounting functions, budgeting.

< Oversee all reporting functions relating to sales tax and workers

compensation.

< Assist the controller with the monthly reconciliation.

< Negotiate building maintenance contracts and administer the contact

renewals.

< Identify legal requirements and ensure policies, procedures and

reports are in compliance.

o Accountable for all payroll functions.

o Manage and responsible for all aspect of accounts payable.

< Setup new accounts with vendors to assist the production management

team.

< Keep a good rapport with vendors to ensure on-time product delivery.

< Audit each vendor periodically to ensure current accurate

account/payment information.

o Manage and responsible for all aspect of accounts receivable.

< Develop a rapport with all customers to assist with any invoicing

questions.

< Implemented an auditing program and administered this program to

ensure proper invoicing of the customer.

o Developed and administered a performance review program to ensure

effectiveness and compliance within the organization.

Stuart Stair & Furniture Mfg., Inc. - Stuart, Florida

Custom stair and furniture manufacturer with 12 employees with over

$500,000 thousand in revenue.

Office Manager/Bookkeeper, 1994 to 1999

(Concurrent with full-time college enrollment)

Assist the president of the company with all aspects of running an office.

Key Accomplishments:

o Manage all aspects of a small company office.

< Coordinated interviewing, hiring, and terminations

< Administer benefit plan participation

o Accountable for all payroll functions, including tax and benefits

reporting.

< Calculation and payment of all payroll taxes and unemployment

benefits (State & Federal).

o Oversee all reporting functions relating to finance, sales tax and

workers compensation

o Manager all aspects of accounts payable and accounts receivable.

< Develop a rapport with all customers and vendors to assist with any

invoicing or billing questions.

o Responsible for all monthly reconciliation's and all other office related

duties.

Education

BBA: Management: Human Resources; Finance; Florida Atlantic University,

Boca Raton, Florida

SPHR - Expected Completion Date 12/30/2012

Principles of Safety Management, PSM

OSHA 30 Hour General Industry

The Essentials of OSHA Compliance

Professional Affiliations

Society for Human Resource Management, SHRM; Member

HRM Association of Palm Beach County; Member

Contact this candidate