Customer Service Quality Assurance

F lorence E. Pogue

**** * *** **.

Kokomo, Indiana 46902

765-***-**** / 765-***-**** cell

*********@***.***

SU M MARY

Senior Contact Engineer w ith twenty eight years experience in automotive

remanufactur ing, manufacturing, and housekeeping management looking to secure a

challenging position that allows me to contribute my customer service, problem solving,

marketing, and human resource skills.

PROFESSIONAL EXPER I E NCE

Delphi Corporation. Kokomo, I ndiana 1984 to

J une29, 2012

Remanufacturing Engineer/Customer Service Representative (May 1996 to

P resent)-Delphi Product and Service Solutions (DPSS)

• Support OE remanufacturing programs and Independent Aftermarket Programs (Audio,

I nstrument Cluster,and Powertrain, HVAC, and Engine Control Modules) at contracted

Remanufacturing Centers (RCs).

• Audit RCs processes and procedures to confirm adherence to individual Process Control Plans

and to DPSS and General Motor’s standards for remanufacturing product, warranty data

collection, and scrap and disposal processes.

• Facilitate RCs with implementation of service requirements, equipment procurement and

p roblem solving.

• Update DPSS documents for process revisions, directive bulletins, and process f lows.

• Monitor and supplement f loat inventory stock requirements to control costs.

• Implementation and set-up of new remanufacturing centers.

• Traveled extensively to RCs across the U.S, as required, six to ten weeks per year.

M anufacturing Supervisor (May 1995 to April 1996) Sheet Metal Fabrication

D elco Electronics – Kokomo, I ndiana

• Supervision responsibilities for twelve to fifteen employees operating metal stamping and

forming machines.

• Directed activities in sheet metal fabrication including scheduling, developing work

i nstructions, inventory control, and quality assurance.

• Assure adherence to Workplace Safety.

• Responsible for administration of Delco/GM/UAW local and national contracts.

M anufacturing Supervisor (May 1989 to April 1995) Plastic Finishing Delco

E lectronics - Kokomo, I ndiana

• Supervision responsibilities for twenty employees. Job stations included pad print, paint auto-

coating, water- borne paint machines and laser etching process machines.

• Directed activities in sheet metal fabrication including scheduling, developing work

i nstructions, inventory control, and quality assurance.

• Assure adherence to Workplace Safety.

• Responsible for administration of Delco/GM/UAW local and national contracts.

Custodial Services / Maintenance Supervisor (May 1984 to May 1989) Delco

E lectronics - Kokomo, I ndiana

• Supervision responsibilities for thirty-five to sixty employees responsible for housekeeping

requirements for manufacturing and office areas in a manufacturing facility. Areas included

offices, clean rooms, production areas, molding and press room, as well as outside building

maintenance.

• Adherence to Preventative Maintenance schedules for equipment in manufacturing areas.

• Responsible for scheduling, developing work instructions, budget development, employee

t raining, equipment evaluation,, and meeting with vendors/ customers.

• Assure adherence to Workplace Safety.

• Responsible for administration of Delco/GM/UAW local and national contracts.

Additional Work Experience

Co-Owner and Di rector of “The Energy Company Day Care Center” Kokomo, I ndiana

• Responsible for day to day operations of daycare center for children from 2 to 12 yrs of age for

110 families in the Kokomo Area.

• Developed building lay-out for center.

• Developed curriculum for day care program and accredited kindergarten program.

• Developed menus to meet State of Indiana guidelines.

• Conducted all aspects of human resource requirements for employees.

• Developed workplace safety plans.

• Participated in classroom teaching.

Police Officer - City of Kokomo, I ndiana

• Performed all aspects of law enforcement as the first female police officer for the City of

Kokomo.

• Performed all aspects as Sergeant of Juvenile Division, working investigations, family

counseling, and working with courts and probation department.

• Performed duties of street patrol officer and responding to dispatched calls.

• Performed duties as desk sergeant and radio dispatcher, as required.

• Co-developed the department’s first t raining program and manual for training of new police

recruits.

• Assisted Howard County Court System as Court Bailiff, as needed.

Education

I ndiana Wesleyan University -Marion, Indiana

M aster of Science in Management

I ndiana Law Enforcement Academy - P lainfield, Indiana

Certificate of Law Enforcement

Pu rdue University – West Lafayette, Indiana

Bachelor of Science in Home Economics Education with Child Development/ Kindergarten

E ndorsement

References available upon request.

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