Service Manager

STEVEN K. SMITH

*** **** ****, ********* ** ***04 765-***-**** (Cell Phone)

*****.*.*****@*******.***

EDUCATION

Master Of Business Administration Indiana Wesleyan

University, Marion, IN Bachelor Of Arts - Sociology

Hanover College, Hanover, IN

SKILLS

Twelve years account management background working with international

automotive customers in both the domestic and international markets

combined with twenty years production/facilities supervisory experience.

Basic proficiency in Japanese and Chinese language communications.

Established ability to work with all socioeconomic levels. Accomplished in

developing creative solutions to high-pressure situations with an

unrelenting awareness on safety, quality and teamwork and an emphasis on

profits, revenue, and cost minimization.

EXPERIENCE

Delphi Product & Service Solution May 2006 to April 2012 Senior

Service Sales Account Manager Kokomo, IN

1. Negotiate new service and remanufacturing contracts, establish pricing

and terms for international automotive parts customers in Asia;

established remanufacturing sites in Beijing and Shanghai, China

2. Support and assist customer concerns by removing internal company

roadblocks and conflicts

3. Facilitate and drive supply chain management solutions for customers

4. Develop multi-divisional service sales forecast with a budget of $69.4M

in 2011

5. Past model part price increase adjustments in 2011 generating $185K

6. Initiate sales calls for aftermarket components kits, creating

remanufacturing opportunity for obsolescent materials

7. Trained in the use of SAP, Apple and Microsoft Office applications

Delphi Electronics and Safety May 2000 to May 2006

Service and Warranty Account Manager Kokomo, IN

8. Developed and negotiated contracts for service, warranty and

remanufacturing programs for automotive components customers in both

Asia and US regions

9. Supported customers to insure contractual obligations are met; Interface

with internal product teams to support on-time delivery

10. Managed end of life product planning and minimizing excess and obsolete

material for past model service requirements

11. Calculated and administered warranty accrual reserves; Supported

reduction of service expense

12. Enhanced brand identity strategies; Assisted in remanufacturing

initiatives

Delco Electronics May 1989 to May 2000

Maintenance & Production Supervisor Kokomo, IN

13. Directed synchronous manufacturing production, managed just in time

inventory and implemented level scheduling for pressure sensors

production team

14. Supervised 125 employees including skilled trades personnel in

facilities and housekeeping for truck shop repairs operations

15. Effectively administered policy, contractual agreements, procedure and

negotiated beneficial resolutions for labor issues

16. Coordinated activities to insure compliance with federal/state,

environmental and health/safety programs

17. Directed hazardous spill containment and cleanup while managing the

safety of cleanup team, plant operations and environment

18. Accomplished ISO 9000 standards implementation and training while

maintaining complete accurate records

19. Implemented preventive maintenance plan & pro-active maintenance plan

for facility equipment

20. Conducted monthly communication and safety meetings

21. Created record keeping system for repairs and preventive maintenance of

truck fleet

22. Generated cost effective scheduling to reduce operation costs while

maintaining the plant operations

23. Developed budgets for plant wide operation through effective use of

work force and resources

24. Removed 3-year backlog of employee submissions for the cost

savings/safety suggestions committee

25. Achieved $1.1M of documented cost savings

COMMUNITY SERVICE

Sheriff's Department Underwater Rescue Team-Logistics and Training

American Cancer Society Board Member Masons Member

American Red Cross-Water Safety Instructor Trainer

Precinct Committeeman Kiwanis Member

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