Project Manager Analyst

Summary

Versatile contract Senior IT Business Analyst / Mid-level Project Manager

with a broad spectrum of experience and exposure within multiple cultures

and industries such as Healthcare, Financial, and Big 4 Accounting.

Focused on transitioning into a permanent position, which utilizes

expertise in IT Business Analyst, application design, requirements

gathering, project management and application implementation. Proficient

with core Software Development methodologies encompassing planning,

analysis, design and testing (SDLC); together with the PMI and Agile based

processes, CSM (Certified SCRUM Master).

Professional Experiences

Zycron, Inc., Nashville YN (Contracted to HCA)

Sr Business Analyst 12/2011 - Present

Took over the IT implementation aspects of on-boarding new facilities

into the enterprise application

Headed the IT Business Analyst duties for an application just starting

initial development phase

5 Point technical BA on the report requirements for this same new

application

6 As well as headed up the defect tracking and verification

7 Heavily involved with UAT and training the trainer

MedSolutions (Independent contractor)

Sr Business Analyst 3/2011 - 12/2011

Interacted with internal customers to devise business and functional

specifications for Client requested system enhancements within an

Agile environment.

Transformed the business and functional requirements into use cases

for the Quality Assurance team

Created all deployment documentation required for the implementation

process.

Technology Partners, Nashville, TN (Contracted to Emdeon)

Sr Business Analyst 8/2010 - 12/2010

Performing the investigative research required to create a web portal

application encompassing the company's entire client base access for

tracking and submitting business requests.

Created technical and business requirement documentation for this web

portal. Including detail use cases and business process flows.

Celerity, Inc., Franklin, TN (Contracted to CIGNA Health)

Business Analyst Sr Specialist 10/2009 - 8/2010

Created a Business Requirements Process for CIGNA's Business Improvement,

Health and Network Operational Effectiveness group, including an IT

Project Management process, IT Business Requirements process and a QA

Testing process.

Created Business Requirements for three replacement web applications

within CIGNA Inpatient Health Services.

Lead the Business requirements process for two additional web projects.

Majestic Systems, Inc., Brentwood, TN (Contracted to the State of

Tennessee)

Business Analyst III 12/2008 - 4/2009

Headed JAD sessions to formalize layout and design of a new application

Collaborated with business owners and project manager, established the

development process and time-line for the application.

Conceptualized and documented business and functional requirements from

interviews held with management and end-users.

Conducted business analysis, business modeling, project assessment and

feasibility determination

Assessed and reformulated the Business process to be applied within the

new application.

Computer Professionals, Inc., Brentwood, TN (Contracted to Genworth

Financial, Insurance)

Business Analyst 7/2008 - 10/2008

Analyzed 10,000, 2007 Medicare insurance claims utilizing Excel.

Identifying 3000 which contained billing issues and documenting 3800

which contained under-coverage problem.

Efficiently consolidated 500 duplicate insured records eliminating

redundancy and cleared missing data.

Project Manager 3/2008 - 6/2008

Developed a comprehensive project plan which encompassed twelve

executive level compliance projects, leading the project of ten

executives.

Designed the success criteria, milestones, roles, definitions, risks

and communication paths for the project.

Determined the budget breakout and control for 1.5 million dollar

project.

Formulated the timetable, deliverables, project team coordination and

status reporting.

Successfully facilitated two critical sub-projects concurrently meeting

deadlines ensuring success of the main project.

RezultIT Sourcing Solutions, Brentwood, TN (Contracted to Healthways,

Healthcare)

Project Manager 10/2007 - 2/2008

PM of the QA operations for first offering of a web portal project,

coordinating with the PMO and customer.

Headed the QA SCRUM (14 testers) daily meetings to ensure timeline was

met.

Organized which identified issues were to be addressed by development and

when.

Initiated and controlled the change control process for issues that

arouse during the testing phase.

Provided dialog between development team, PMO and customer on identified

and corrected issues.

TEKSystems, Nashville, TN (Contracted to Deloitte and Touch , Big 4

Accounting)

Sr. Business Analyst 5/2007 - 9/2007

Developed and created the technical requirements for a major SAP HR

skills and resume tracking application.. Allowing Deloitte to

effectively assign existing employees without adding outside resources.

Conducted technical business analysis, project assessment and feasibility

determination

Constructed the distinct business requirements into detailed functional

requirements.

Midwest Consulting Group, Irving, TX (Contracted to Data Return LLC, System

Hosting)

Project Manager / Deployment Analyst 12/2006 - 4/2007

- Managed the deployment of hardware and software solutions involving

transaction-intensive applications supporting mission-critical business

infrastructure.

- Supervised the entire implementation process, including executive,

account management, sales and support operations, finance and

procurement, 3rd party vendors as well as all levels within the

customer's organization for up-to 20 customers simultaneously.

- Created the project plan with the customer outlining the success

criteria, milestones, roles, definitions, risks and communication paths.

- Managed customer expectations throughout the project by effectively

managing project scope status and timely resolution of critical issues.

Comsys IT Services, Inc., Addison, TX (contracted to Alliance Data Systems,

Inc., Business Services)

Business Analyst 8/2006 - 11/2006

- Assisted with contract negotiation and realignment efforts of the IT

departments' cell phone policy. Position was to alleviate workload during

heavy contract negotiations, fulfilled.

- Gathered and documented the requirements, implementation processes and

schedule

- Managed an outside vendor who was realigning the service providers

existing contract.

Developed new Wireless Phone Policy and processes.

Productively investigated cellular phone plans for the IT department,

discovering that the targeted plan was too costly and discerned a

suitable cost efficient plan.

Created the departments' cellular phone usage and replacement procedures

and processes

Countrywide Home Loans - Plano, Texas (Financial - Mortgage)

Project Manager / Business Analyst 11/2004 - 8/2006

- Collaborated with Loan Servicing Executive and Senior Vice Presidents, to

develop and deliver projects from conception to execution in a cross

divisional arena.

- Managed, Negotiated, defined, and coordinated project scope with key

program stakeholders.

- Designed document and manage business and functional requirements,

including risk & cost/benefit analysis.

- Created project plans, statement of work, communication plans and

functional specs supporting new initiatives.

- Coordinated and facilitated all meetings associated with each project.

First American - Dallas, Texas (Financial - Loss Mitigation) 8/2003 -

9/2004

Sr. Business Analyst

- Assigned by IT Director to manage all phases an Agile process project

including development, testing, application implementation and support.

- Investigated, analyzed and documented business, technical/functional

requirements.

- Analyzed current processes and end-user work-flows alleviating

duplication of processes (end result in a 25 position savings to the

company).

- Performed and managed project GAP analysis and resolution.

Presided as SME (Subject Matter Expert), led JAD sessions, and directed

the project driving replacement of existing applications with web based

solutions.

ITech Consulting Group, Dallas, TX (Contracted to FiServ, Financial -

Mortgage) 4/2003 - 7/2003

Business Analyst

- Generated client requirements, business needs and project objectives, via

feedback sessions and client meetings analysis.

- Created and managed project plans and business design documentation.

Performed unit and functional testing and trouble resolution

verification.

Apex Systems, Inc., Irving, TX (Contracted to CTX Mortgage, Financial -

Mortgage) 9/2002 - 3/2003

Business Systems Analyst

- Led external data interface projects and internal application enhancement

projects within the Loan Servicing organization.

- Headed JAD sessions and analyzed user / business / system functionalities

deriving requirements.

- Created and executive test plans and use cases for user requested

application changes.

Managed the success criteria, milestones, roles, definitions, risks and

communication paths for the project.

Washington Mutual Home Loans, Inc. (Formerly Fleet Mortgage, Financial -

Mortgage)

- Columbia, SC 4/1999 - 12/2001

Senior Systems Analyst / Team Lead:

- Maintained several application platforms and support teams within the

Loan Origination Organization.

- Led system design, creation and enhancement projects.

- Assigned by the CIO to participate in Brainstorming sessions from which

to identify the team; training; system support and process.

- Fully managed team and project to fully transition the Loan Origination

system and hardware as part of the Fleet Mortgage services acquisition.

- Created documentation (training and support) for the application.

- Designed and conducted training to the identified Fleet Bank IT support

staff.

- Led the post implementation support team for three months.

Technical Knowledge

Environments: MS Desktop; Web / Portal based applications; Client Server

- Citrix farms;

Database: Oracle; SQL Server; SQL Plus; Access; IBM AS400

Languages: C; C++; .NET; HTTP; IIS (no coding)

Applications: MS Office Suites; MS Project; Visio; Outlook; Lotus Notes;

Remedy, Clarity (both used to track requirements and

tasks)

Methodologies: PMI based, Certified Scrum Master CSM.

Education:

Computer Electronics / Technology, 3.35 GPA

Associates of Science degree

Midlands Technical College, Columbia, SC

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