Customer Service Quality Control

Jermayne T. Duncan

**** ***** ***** **, ***** Branch, Ms,38654 901-***-****

*.********@****.***

Objective: Consideration for a position in your Company.

Qualifications

• Active government Secret Clearance

• Certification in PBUSE(Property Book United Supply Enhanced),USE(Unit Supply Equipment),SAMS-

E(Standard Army Maintenance System Enhanced),LIW(Logistics Information Warehouse), Fed log and

ETID(Electronic Turn-In Documents)

• Proficient in basic operating system such as Microsoft Word, Excel, Power point and Outlook

• Management Specialist in different work environments

• I am a self-motivated focused professional seeking to leverage both experience and education as a Manager.

• Detail oriented individual who exemplifies professionalism, and an ability to manage projects and tasks at any

given moment.

• Demonstrated history of successful inventory and equipment management, while providing high-quality

administration and effective issue resolution and serve for employers. Highlighted leadership qualities and the ability

to work with people from varying backgrounds, while implementing team values.

• Hazmat experience in disposal liquids and other Hazardous Material and Waste.

Honeywell Technology Solution Inc. Kandahar, Afghanistan 06/01/2012-12/01/2012

SR Data Entry

• Processes data entry and transmits data appropriate site.

• Edits and performs quality assurance and quality control checks during the input of data from source documents

• Assists in quality control edits by retrieving reports for the data collectors and Team Chief.

• Organizes all complete source documents and mail with appropriate attachments to filing site.

• Make weekly transaction tapes along with weekly form count and prepared tapes and forms to be mailed to

appropriate site.

• Runs required reports for supervisor.

• Do daily inputs for hours and work with MRPAT on mobile mission to other FOB (Forward Operation Base)

while processing document, get equipment ready to be sent to United States from over sea

United States Army, Fort Bragg, NC 07/19/2008-12/31/2011

Logistic Specialist

• In charged of U.S. Army property valued in excess of $60 million dollars, while identifying and removing $1

million dollars of unserviceable equipment cutting significant storage costs.

• Decreased monthly inventories time frame by 50% through strong organizational skill, while generating monthly

hand receipts and procedures.

• Oversaw all orders, delivers and tagging of equipment essential for daily operations. Review records or reports

pertaining to activities such as production, or shipping to verify details, monitor work activities, or evaluate

performance.

• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality

standards, deadlines, and proper procedures, correcting errors or problems.

• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints

or disputes.

• Implemented corporate or departmental policies, procedures, and service standards in conjunction with

management.

• Discussed job performance problems with employees to identify causes and issues and to work on resolving

problems.

• Trained or instruct employees in job duties or company policies or arrange for training to be provided.

• Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel

action.

• Interpreted and communicate work procedures and company policies to staff

• Communicating with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers,

and subordinates by telephone, in written form, e-mail, or in person. For sub-hand receipt holders and resolve

customer complaints or answer customers' questions regarding policies.

FEDERAL EXPRESS Memphis, TN 38118 05/04/2005-07/10/2008

Driver and package handler

• In charge of driving shipment to their destination in a timely matter as well receiving shipment to sort out at the

company departments.

• Ensured efficient logistic management in a fast pace environment.

• In charge of off loading and loading air craft’s in a timely matter without any supervision, reviewed company

procedures, identifying sources of high error frequency, and submitted recommendation to management.

• Examined contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of

incoming or outgoing shipment.

• Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.

• Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting,

accounting, or record-keeping purposes.

• Determined shipping method for materials, using knowledge of shipping procedures, routes.

• Delivered or route materials to departments, using work devices, such as Trucks, Tugs, hand-truck, conveyor, or

sorting bins. Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as postage

meter.

• Conferred or correspond with establishment representatives to rectify problems, such as damages, shortages, or

nonconformance to specifications.

• Requisition and store shipping materials and supplies to maintain inventory of stock.

Education

• Certification in PBUSE (Property Book United Supply Enhanced) 01/03/2011

• Certification in USE (United Supply Equipment) 01/17/2011

• Certification in SAMS-E(Standard Army Maintenance System Enhanced) 02/07/2011

• Graduated U.S. Army Quartermaster school for Logistic Specialist 09/01/2008

• Architectural Engineering-103 college credits-Southwestern Community College 01/14/2005

• Finance of Economics at University of Memphis 01/17/2013-present

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