Sign in

Customer Service Sales Representative

Portland, OR
August 28, 2012

Contact this candidate



**** ** **** ***. **** ***

Portland, OR 97239

541-***-**** (mobile)


HEWLETT PACKARD CO. June 1996 – September 2011

Diversity Recruiting Program Manager – Americas Staffing Organization

(January 2007 Present)

• Develop diversity recruitment strategies and identify relevant sourcing channels, modifying as necessary to

accommodate shifts in hiring targets

• Provide greater visibility around diversity hiring goals & results to staffing, hiring organizations and senior leaders

• Planning, coordination & execution of national, regional & local diversity recruiting events

• Build stronger linkages between top candidates generated at various events and recruiters/hiring managers working

to fill experienced, university & internship requisitions

• Track results, assess and deliver the diversity hiring ROI for Americas Staffing

• Ensure organizational compliance in diversity recruiting practices, including mandatory use of Taleo Applicant

Tracking System (9+ years experience)

• Manage program budget of ~$250K annually

Recruiter/Staffing Consultant – Americas Staffing Organization

(July 2000 January 2007)

• Specialized in full cycle recruiting for Sales, Marketing, I.T. & Business functions, plus extensive experience in

recruiting Hardware/Manufacturing Engineers – managing an average of ~65 requisitions

• Sourced qualified external candidates in order to meet established business needs through a variety of channels;

including internet databases (using Boolean searches), cold calls, social & professional networks (LinkedIn,

Facebook), employee referrals, workforce management programs, and industry/diversity career fairs; Contracted

with external search firms, when appropriate; Partnered with managers to develop recruitment strategies & service

level agreements; Partnered with businesses to determine proper staffing alternatives, including timing, costs &

limits of various staffing alternatives; Formulated compelling offers, negotiated & closed candidates on terms of

offer to ensure a positive total candidate experience

• Project Team Lead: partnered with Staffing members & key business functions to identify new/improved hiring

processes & tools. Developed a Diversity Recruiting Toolkit & Recruitment Satisfaction Surveys to determine

Quality of Hires. Results: 1) Reduction of hiring cycle time & administrative tasks on hiring managers, 2) Increase

in overall Diversity hires, 3) Stronger relationships with Staffing partners

• Staffing Process Expert: developed, maintained and delivered common process communication vehicles across

Staffing. Developed New Recruiter Toolkit, which included tools/resources to enhance job performance, and trained

30 new contingent recruiters on content

Staffing Coordinator – Imaging and Printing Systems

(June 1996–July 2000)

• Cross functional/geographical hiring process development, implementation & training; Intern Program Coordinator;

Designed/reconstructed Staffing web site; Partnered with managers to provide timely staffing solutions aligned to

business needs; Assisted in training/development of new Staffing employees; Mined for qualified talent & developed

applicant pools; Coordinated recruiting events; Facilitated employee focus groups, Developed business/project

review presentations, Maintained Staffing metrics

CDI CORPORATION WEST; Corvallis, OR March 1995 – June 1996

Staffing Administrator (Contracted employee at Hewlett Packard)

• Created, revised and maintained functional processes; Record retention; Ordered/compiled staffing literature;

Extensive data entry into/extraction from corporate database which tracks/monitors firm wide personnel data;

Generated offer/post acceptance letters and requisition status reports; Coordinated interview schedules with hiring

managers & qualified candidates; Coordinated pre screen testing for potential candidates

IN SHAPE INTERNATIONAL, INC.; Salem, OR May 1994 – February 1995

Sales Representative/Support; Marketing Assistant/Purchasing Agent (Raw Materials)

• Negotiated contracts for new/used commercial exercise equipment with gyms, health clubs, personal trainers, and

private parties; Maintained extensive customer account data; Graphic design of weight rooms using dimension

models; Cold calling to generate new business; Negotiated contracts/coordinated company representation for trade

shows and advertising; Market research for advertising costs comparison

AMERICAN PACIFIC TITLE & ESCROW; Salem, OR July 1992 – April 1994

Title Technician/Customer Service Representative

• Client base consisted of realtors, lenders, appraisers, attorneys & marketing professionals. Restructured

archive/arbitration files; Technical examination of properties and individuals in search of liens and/or judgments to

provide customers with a legally accurate client status report, Data extraction from county/statewide databases;

Recorded legal activity with local county courthouses


OREGON STATE UNIVERSITY; Corvallis, OR/Major: B.A. Liberal Studies Cultural Journalism

Expected Graduation Date: June 2013

MT. HOOD COMMUNITY COLLEGE; Gresham, OR/A.A. Oregon Transfer Degree

Earned: December 2011


MS Office Suite (Outlook, Word, Excel, PowerPoint), Taleo Applicant Tracking System, Various HR Databases, Virtual

Classrooms, Internet Explorer and Instant Messaging Applications, Experience with both PC and MAC Operating Systems


AIRS (Advanced Internet Recruitment Strategies) Certified Recruiter; Kennedy E Recruiting & Staffing Conference;

Attracting, Hiring & Keeping Great People; Flawless Consulting; Project Management Fundamentals; Kepner Tregoe

Problem Solving/Decision Making; Powerful Presentation Skills; Turbo POM (Process of Management); Working in a

Virtual and Global Environment; Effective Interpersonal Dynamics: Advanced People Skills; Inclusion: Strategies for

Success; "Color of Fear" Workshop (Diversity related); Women and Men Working Together


SHRM (Society for HR Management), Accredited Staging Professional (ASP) with


Susan G. Komen’s OR/SW WA Affiliate Volunteer – Media Relations, Health Expo, MBC Roundtable

Contact this candidate