Management Customer Service

Spencer Lyons III ***** Conley . Detroit, Michigan 48234

Res: 313-***-****

Email: ************@*****.***

QUALIFICATIONS SUMMARY

. Excellent interpersonal skills through clear, concise, and

effective communications-verbal, written, public speaking, and

active listening in order to ensure accuracy, team building, and

compliance

. Sound decision-making and problem-solving abilities; professional

and can be counted on to get the job done.

. Proficient with Microsoft Office (Word, Excel, PowerPoint, Access),

Ansys, Auto Cad, C-Language, and Engineering Equation Solver

. Effective relationship management and negotiating skills in

persuading others to accept findings, recommendations, changes,

alternative viewpoints, and decision-making processes

. Well organized and detail oriented with proven multitasking

capabilities to plan, prioritize, and manage complex projects under

aggressive timelines and strict deadlines in order to better the

organizational structure, business process change, and achieve

integrated continuous improvement.

. Expert in customer service working with internal and external

clients and customers to assess their needs.

. Provide assistance or information, resolve problems, and

demonstrate commitment to providing quality services.

. Strong leadership and team orientation with the natural ability to

effectively manage, coordinate, and interact with others

. Recognized expertise in strategic planning, acquisition management,

process improvement, and project management

. Working knowledge of Logistics and Supply Chain Management

. Exceptional ability in interpreting blueprints, in fluid mechanics,

clutches, brakes, gears, design of mechanical elements, failure

prevention, gas power systems, vapor power systems, refrigeration

and heat pump systems

CORE COMPETENCIES

- Risk Assessments - Program & Regulatory - Stress Tolerance

- Contract Negotiations Requirements - Financial & Audit

- Cost Containment - Continuous Process Analysis

- Financial Management Improvement - Business Development

- Proposal Development - Resource & Budget Management - Project Management

- Contract Administration - Purchasing & - Analytical /

- Process Simplification Procurement/Acquisitions Conceptual Thinking

- Lean Thinking - Data-Driven Decision Making - Training & Development

- Strategic Planning & Tactical

Execution - Administrative

- Acquisition & Integration Supervision

- Supply Chain Management - Data Management

PROFESSIONAL EXPERIENCE

US-1 Tranzit, Inc., 5125 E. Seven Mile Rd., Detroit, MI 48234 12/99 - 5/12

Owner/Founder/CEO

Held full accountability for a multi-million dollar contract carrier

company. US-1 Tranzit, Inc. had authority to operate in all 48 states and

Canada. Responsible for all operation, that included billing, customer

service, fleet maintenance, pricing, scheduling, safety, facility

management and administration. Maintained a 100% Department of

Transportation, and Occupational Safety and Health Administration

compliance facility. Implemented driver safety training and driver ride-a-

longs for a 99% accidental free work force. Managed time sensitive freight

for customers such as General Motors, American Axel, Behr America,

Freightliner, Toyo and Churchill. Established a driver incentive program

that resulted in a 98% on time delivery rate.

Lyons Hardware Inc., 5125 E. Seven Mile Rd., Detroit, MI 48234 07/02 -

6/10

Owner/Founder/CEO

Held responsibilities for all day to day operations for a retail hardware

store. I initiated short-term as well as long-term marketing goals.

Initiated demo-graphic studies to improve store sales and to also help with

direct marketing promotions. Marketing strategies increased sales 200%

yearly. Improved on new customer and contractor sales by 25%. I installed

a POS system to assist in keeping an accurate inventory count and to help

with a new automated ordering system. Reduced inventory level yet improved

sales by focusing on lean retail. Facility was recognized as most improved

store out of 4500 stores. Maintained a good rapport with staff and created

a great working environment. I wrote the company employee manual with

policy and procedures. Trained all new employees. I held all financial

responsibilities with account payable and receivables including company

payroll.

Ford (Visteon) Motor Company, 6200 Mercury Dr., Dearborn, MI 48126 3/98 -

4/01

Product Design Engineer

Design multiple components for 2001 model year Explorer, Ranger, and

Expedition. Conducted research using mathematical modeling to determine if

new developments and innovations would be cost effective and productive.

Tested new design concepts on prototypes. I also wrote analytical reports

such as Failure Mode Effect and Analysis and Design Verification Plan and

Report. Increased company profits by $0.25 per units manufactured. This

was done by initiating a re-design on the tilt-telescope lever system. I

traveled 25% of the time in three states to ensure quality parts. Was also

lead engineer in a major re-designing of the company's rack and pinion

steering castings which resulted in a 40% cost savings.

Chrysler Corporation LLC, 2101 Conner St., Detroit, MI 48215 10/97 - 3/98

Department Manager

Supervised sixty-five technicians whom had the responsibility to prepare

raw metal bodies for paint. Technicians prevented wind noise, water leaks,

and paint chipping. These procedures maximized productivity and

manufacturing efficiency. In addition to these activities I oversaw the

maintenance and repair schedule for a 4.5 million dollar robotic system

which reduced down time, in turn improved company production by 10%.

EDUCATION

Bachelor of Science in Mechanical Engineering, August 1997

N.A.C.M.E. Scholar Recipient

HONOR Recipient 1994 -1997

PRAIRIE VIEW A&M UNIVERSITY - Prairie View, Texas

ACCOMPLISHMENTS

. Developed a centralization process for the City of Houston Water Works

Department. Process was to compare the advantages and disadvantages in

combining all of the Public Works departments together. The document

was published by The Public Works and Engineering Department

. Oversaw complete restoration project for DiJakers Management Company,

added 14% to customers bottom line

. Received Recognition of Completion for Time Management by National

Society of Engineers

. Designed a heat exchanger to achieve maximum efficiency

. Designed multiple feed water heater

. Designed gear box mechanisms for tractor unit.

. Re-designed a 4 ton BTU Absorption Chiller.

AFFILIATIONS

Member, Michigan Minority Business Development Council

Member, American Society of Mechanical Engineers (ASME)

Member, National Society of Black Engineers

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