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Customer Service Human Resources

Orange, CA
August 26, 2012

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Melena Whiteside

PO Box ****

Orange, CA *****



. Experience in performing full cycle recruiting for exempt and

non-exempt positions across various departments; including

sales, wireless engineering, production, finance, administrative

and Intern positions

. Adept at using recruiting resources; including Internet-based

recruiting tools, databases, search engines, associations,

networking tools, etc

. Experience working closely with HR professionals in formulating

solutions to moderately complex human resources issues and

assisting in Employee Relations when needed

. Effective oral and written communication skills, excellent

interpersonal skills and good presentation skills

. Advanced organizational skills and ability to handle multiple

tasks with frequent interruptions


Powerwave Technologies Inc, Santa Ana, CA

Corporate Recruiter/ HR Coordinator II

June 2008 to Current

. Perform national full cycle recruiting for a variety of positions

. Responsible for sourcing, phone screening, interviewing, testing and

referring applicants for sales, engineering, administrative and

management positions

. Partner with HR Rep in handling work visas, immigration assistance and

relocation assistance for new hires or current employees

. Manage and maintain our ATS system (Trovix), LinkedIn Recruiter

Account and eQuest postings

. Train new recruiting contractors on ATS system, policies and


. Prepare and deliver weekly reports and ad-hoc reports as requested

. Coordinate and execute New Hire Orientation which requires

facilitating, presenting, organizing agendas, scheduling

presentations, and reserving facilities

. Coordinate and organize the on-boarding process, including obtaining

employment applications and other confidential forms, running

background checks, checking references, booking travel and sending out

new hire packets

. Created an ATS (Trovix) guide for use at our international locations

and conducted ATS training via webex

. Manage and maintain our ATS system (Trovix), LinkedIn Recruiting

Account and eQuest (OFCCP) postings

. Perform administrative tasks for Recruiters, HR Coordinator, Director

of HR and VP of Global HR

. Develop and maintain working relationships with executives, co-

workers, and applicants

Kona Gear, San Diego, CA

Retail Manager

January 2008 to May 2008 (business closed)

. Provided exceptional customer service by helping and listening

to long time customers needs in order to increase sales

. Developed working relationships with like-minded businesses by

networking and becoming a member of the San Diego Chamber of


. Responsible for point of sale transactions and opening and

closing store procedures

Whiteside Photography, Kailua, HI


January 2000 to December 2007

. Provided unique photography services, including head shots,

portraits, stock/documentary photos, and real estate, to new

and recurring customers in order to build rapport and loyalty

. Developed targeted marketing plans and attended networking

events to increase client base by 50%

. Performed administrative duties including filing,

bookkeeping, word processing, data entry, providing customer

service, booking business travel, etc

. Maintained digital photography equipment and inventory


Honolulu Community College, Honolulu, HI

Assistant Coordinator for Pearl Harbor Shipyard Apprentice

Program (P/T Contractor)

November 2006 to May 2007

June 2002 to March 2003

. Provided administrative/clerical support to the Pearl Harbor

Shipyard Apprentice Coordinator

. Assisted in acting as a liaison between Honolulu Community

College and Pearl Harbor Shipyard

. Provided one on one help to new and current students

. Managed student databases and generated reports

. Participated in and presented at student orientation day

. Assisted Career Planning Department in creating their Career

Center web site


MAC and PC literate

Microsoft Office XP and 2010, Adobe Professional 9, Adobe Photoshop CS3,

Camtasia, Peoplesoft, Talenthook and Trovix (ATS)


CSU - Fullerton, Extended Education

Human Resources Management Certificate 6/2011

Hawaii Pacific University

Bachelor of Arts, Anthropology/Sociology


Furnished upon request or can be viewed on my LinkedIn profile

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