Customer Service Human Resources
Resume:
Melena Whiteside
PO Box ****
Orange, CA *****
*******@*****.***
SUMMARY OF QUALIFICATIONS
. Experience in performing full cycle recruiting for exempt and
non-exempt positions across various departments; including
sales, wireless engineering, production, finance, administrative
and Intern positions
. Adept at using recruiting resources; including Internet-based
recruiting tools, databases, search engines, associations,
networking tools, etc
. Experience working closely with HR professionals in formulating
solutions to moderately complex human resources issues and
assisting in Employee Relations when needed
. Effective oral and written communication skills, excellent
interpersonal skills and good presentation skills
. Advanced organizational skills and ability to handle multiple
tasks with frequent interruptions
PROFESIONAL EXPERIENCE
Powerwave Technologies Inc, Santa Ana, CA
Corporate Recruiter/ HR Coordinator II
June 2008 to Current
. Perform national full cycle recruiting for a variety of positions
. Responsible for sourcing, phone screening, interviewing, testing and
referring applicants for sales, engineering, administrative and
management positions
. Partner with HR Rep in handling work visas, immigration assistance and
relocation assistance for new hires or current employees
. Manage and maintain our ATS system (Trovix), LinkedIn Recruiter
Account and eQuest postings
. Train new recruiting contractors on ATS system, policies and
procedures
. Prepare and deliver weekly reports and ad-hoc reports as requested
. Coordinate and execute New Hire Orientation which requires
facilitating, presenting, organizing agendas, scheduling
presentations, and reserving facilities
. Coordinate and organize the on-boarding process, including obtaining
employment applications and other confidential forms, running
background checks, checking references, booking travel and sending out
new hire packets
. Created an ATS (Trovix) guide for use at our international locations
and conducted ATS training via webex
. Manage and maintain our ATS system (Trovix), LinkedIn Recruiting
Account and eQuest (OFCCP) postings
. Perform administrative tasks for Recruiters, HR Coordinator, Director
of HR and VP of Global HR
. Develop and maintain working relationships with executives, co-
workers, and applicants
Kona Gear, San Diego, CA
Retail Manager
January 2008 to May 2008 (business closed)
. Provided exceptional customer service by helping and listening
to long time customers needs in order to increase sales
. Developed working relationships with like-minded businesses by
networking and becoming a member of the San Diego Chamber of
Commerce
. Responsible for point of sale transactions and opening and
closing store procedures
Whiteside Photography, Kailua, HI
Owner/Photographer
January 2000 to December 2007
. Provided unique photography services, including head shots,
portraits, stock/documentary photos, and real estate, to new
and recurring customers in order to build rapport and loyalty
. Developed targeted marketing plans and attended networking
events to increase client base by 50%
. Performed administrative duties including filing,
bookkeeping, word processing, data entry, providing customer
service, booking business travel, etc
. Maintained digital photography equipment and inventory
software
Honolulu Community College, Honolulu, HI
Assistant Coordinator for Pearl Harbor Shipyard Apprentice
Program (P/T Contractor)
November 2006 to May 2007
June 2002 to March 2003
. Provided administrative/clerical support to the Pearl Harbor
Shipyard Apprentice Coordinator
. Assisted in acting as a liaison between Honolulu Community
College and Pearl Harbor Shipyard
. Provided one on one help to new and current students
. Managed student databases and generated reports
. Participated in and presented at student orientation day
. Assisted Career Planning Department in creating their Career
Center web site
SOFTWARE KNOWLEDGE
MAC and PC literate
Microsoft Office XP and 2010, Adobe Professional 9, Adobe Photoshop CS3,
Camtasia, Peoplesoft, Talenthook and Trovix (ATS)
EDUCATION
CSU - Fullerton, Extended Education
Human Resources Management Certificate 6/2011
Hawaii Pacific University
Bachelor of Arts, Anthropology/Sociology
REFERENCES or RECOMMENDATIONS
Furnished upon request or can be viewed on my LinkedIn profile
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