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Customer Service Information Technology

Brewster, NY, 10509
August 25, 2012

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Jeffrey W. Fried

Brewster, NY *****

Home: 845-***-**** ~ ~ Cell: 845-***-****


Technical Experience

. A+ Certified

. DOS, Win 98, Win 2000, Windows XP, Windows 7

. MS Word, MS Excel, Lotus Notes, MS Outlook

. Dell Laptop and Desktop Certification

. Lenovo Laptop and Desktop Certification

Professional Experience

October 3, 2011 - May 22, 2012 -- Adecco at New York Life, Tarrytown, NY

. Computer deployment using Ghost image, Symantec Live State Delivery,

Altiris and Remedy.

. Load base image and supplemental programs from SLD and Altiris,

install WinMagic encryption, perform data backup and restore using

script to server or manually using external hard drive, deploy

computer to user and confirm all necessary programs and data,

including Lotus Notes, are properly installed.

February 22, 2011 - May 27, 2011 - KFORCE at Questar Assessment, Inc,

Brewster, NY -

. Desktop Support, Break Fix, Image Computers using Ghost, perform data

transfer and Install additional programs.

. Perform virus removal using a variety of anti virus and anti spyware


. Remote support using Dameware and Team Viewer.

January 20, 2011 - Feb.3, 2011 - Dell Federal Systems at St. Vincent's

Hospital, Bridgeport, CT -

. Update software configurations on desktop and laptop computers by

running scripts and changing setting in Internet Explorer.

. Install Symantec Encryption software. Encryption process: Logged into

the user's computer and inserted the USB drive containing the

encryption software. Ran three MSI files: a. Framework b. Full disk

encryption c. Removable storage.

. Updated Excel spreadsheet each day to track completed computers.

October 7, 2010-November 26, 2010 - Siemens at XL Corp, Stamford, CT and

Hartford, CT - Major rollout project of laptop and desktop computers.

. Image Computers and Install additional programs using MS System Center

Configuration manager and MS Lite Touch Deployment.

. Perform Data Transfer by backing up data to external usb hard drive on

old computer and then transferring to new computer using provided


. Rollout computer to user and confirm that system is operating properly

. Update Inventory in corporate database both manually and by using

remote scanner.

September - October, 2010 - Wireless Phone Rollout for Tolt at Home

Depot. Each site had approximately

fifteen phones to deploy. Set up phone racks for charging phones.

Provisioned each phone with MS Windows

operating system. Tested each phone to confirm that inventory database

was available and walked the store

with each phone to confirm connectivity.

November 2008 - January 2009 - Precision IT, Westport, CT - New

Computer Setup/Desktop Support

. Image Computers and Install additional programs

. Perform Data Transfer

. Rollout computer to user and confirm that system is operating properly

April 2008 - June 2008 - three month contract -Wipro at Pitney Bowes,

Danbury, CT. - Desktop Support

Problem resolution, Imaging, Remedy Ticket System, Radia

program installs, remote support

using Dameware, Active Directory, Lotus Notes, installing

hardware in both Dell Laptops

and Desktops, Blackberry configuration.

February - March 2008 -KFORCE deployment project at GE, Stamford

January 2008 - KFORCE deployment project at Bridgewater Hedge Fund,

Westport, CT

Sept- Nov. 2007 - KFORCE deployment project at Danbury Hospital, CT

July 2007, KFORCE contract for Dell for deployment of laptops at


For the above KFORCE projects the services performed were as


. Image Computers and Install Additional Programs

. Perform Data Transfer using USB to SATA cable from old laptop

to hard drive for new laptop.

. Rollout computer to user and confirm that system is operating


Compucom Information Systems (formerly GE ITS) Westchester

and Fairfield Counties

Deskside Support November 2004 to

March 2007

. General Electric Information Technology Solutions was sold

to Compucom in November 2004.

. Tranferred to Wachovia Bank Deskside Support when GE site was relocated

to Mexico.

. Installation of images using Ghost.

. Installing and Configuring Lotus Notes.

. Troubleshoot desktops, laptops and peripherals for bank branches and

offices. (WIN2000&XP)


General Electric Information Technology Solutions

Norwalk & New Fairfield, CT

Deskside Support April

2001 - November, 2004

. Troubleshoot desktops and laptops in a Windows 95,98 and 2000 and XP


. Install hard drives, CD drives, memory and other hardware in desktops and


. Installation of images using Ghost and rollout of computers for new

users and lease expirations.

. Supported telecommunication moves and changes.

. Check server backups using Veritas and Arcserve.

. Set up new users using Microsoft Exchange 5.5.

. Set up Blackberries.

. Use Trackit for Inventory Control and Clarify for problem tickets.

. Use of PC Anywhere and NetMeeting for remote troubleshooting

. Use of Active Directory

. Received GE customer service award for "providing exceptional coverage

in unfamiliar environments".

. GE customer service rating of 4.9 out of 5.

General Electric Information Technology Solutions

Stamford, CT

Mainframe Help Desk Analyst

November 2000 - April 2001

. Provided support and problem resolution for end users in an IBM

mainframe environment.

. Supported multiple field sites throughout North America.

. Created problem tickets in the GEMS tracking system.

. Checked and maintained credit bureau connections.

. Recycled printers, controllers and terminals with Netview.

. Managed emergency conference calls and problem solving bridges.

. Determined assignment of issues to the appropriate programming group.

Education: Lehigh University, B.A. - Bethlehem, PA

Military Service: US Army Signal Corps - Lieutenant

Community Service: 5+ years on Condominium Board of Directors

Volunteer at Castle Point, NY V.A. hospital - assist in computer

classes for Veterans

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