Customer Service Sales

Zina Iyango **** Fir Ave, Cleveland Ohio, ***** ********@****.**.*** 216-***-****

EDUCATION

Bachelor of Arts, Organizational Leadership Expected August 2012

University of Cincinnati, Cincinnati, Ohio

• Minor: Business Administration

• Human Resources Track

RELATED EXPERIENCE

Psychology Department University of Cincinnati, Cincinnati, Ohio September 2011- May 2012

Assistant Secretary

• Process paperwork

• Answer telephones

• Help maintain scheduling

Clifton Cultural Arts Center, Cincinnati, Ohio September 2010-May 2012

Programming Associate Intern

• Stage admissions area for various performances and process up to $300 in ticket sales

• Handle front desk and various reception duties

• Set schedule for student workers, meetings, and events

• Aid in drafting letters and e-mails

• Enter new clients and business information into database

Follet Corporation, Cincinnati, Ohio October 2009-May 2012

University of Cincinnati Medical Bookstore

Cashier Sales Associate

• Operated register and handle up to $400 a shift

• Communicated effectively with customers, helping with merchandise and book sales

• Delivered a balanced register after each shift

• Checked books into the database and place on shelves

University of Cincinnati, Cincinnati, Ohio April 2009-

September 2009

Student Orientation Leader

• Advised 30 incoming freshmen and parents on adjusting to college life each day

• Organized and planed welcome events, including icebreakers, convocation, and question and answer sessions

• Explain academic opportunities and procedures

• Helped set student schedules and assisted with room & board plans

Algart Health Care, Cleveland, Ohio April 2006-December 2008

Dietician’s Aid

• Prepared meals according to dietary guidelines

• Served residents meals twice a day often sharing mealtime and building relationships

Progressive Field, Cleveland, Ohio January 2008-July 2008

Sales Associate

• Provided exceptional customer service to retail clientele

• Maintained a balanced register of up to $10,000 in cash and credit each shift

• Greeted customers in a friendly manner and directed them to store items

SKILLS

Computer

• Microsoft: Word, Windows, PowerPoint, Excel, Office 2010, Vista, Windows 7, Access

HONORS & AFFILIATIONS

• Social Chair, Alpha Kappa Psi Professional Business Fraternity, Eta Chapter, 2010-present

• Member, Shades of You, University of Cincinnati, Cincinnati, Ohio, 2008-present

• Marketing Committee, Advance, University of Cincinnati, Cincinnati, Ohio, 2008-present

• Public Relations Committee, United Black Students Association, Cincinnati, Ohio 2008-present

• Graduate, Ethnic Emerging Leaders, University of Cincinnati, Cincinnati, Ohio, 2009

Community Service

• Conduct research for Women and Infant Vitality Network of Cincinnati March 2010-June 2010

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