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Customer Service Administrative Assistant

Seven Hills, OH
August 23, 2012

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Laura M. Unger

Address: **** ***** *** ***** ( Seven Hills, OH 44131

Home: 216-***-**** ( Mobile: 216-***-**** ( Email:


Self-starter and critical thinker with a Bachelor of Arts Degree in with 26

years in a Corporate Office Environment and over 18 years in an Executive

Human Resource Generalist Position & Administrative experience. Maintains

strong decision-making & problem solving skills, precise attention to

detail with excellent time management & organization skills. Extremely

flexible & who can work independently and/or work well in a team


Office & Administrative Management Accounts Payable/Receivables

Account Management/Expense Control

Client Relations & Customer Service HR Program/Management Sales

& Marketing

Retail Loss Prevention/Employee Fraud Pre-Employment Testing

Business & Budget Management

Investigations & Surveillance Recruiting & Training

Report, Handbook & Manual Creation

Operating Systems XP, Vista, 2000, 2007. Software Expertise in Microsoft

Office, Excel, PowerPoint

Outlook, Internet Explorer, Mozilla Firefox, Google Chrome, Outlook

Express, QuickBooks Pro Business, Adobe

Photoshop, Adobe Illustrator, Adobe Reader, Adobe Photoshop, Microsoft

Works, WordPerfect, ACT, Publisher,

75wpm Typing, 10-Key, Dictation, Smartphone, GPS.


NATIONWIDE SERVICES GROUP, INC., Strongsville, OH 1994 to Present

Office Executive/Human Resource Generalist

. Responsible & Maintain all facets of a small business including, but

not limited to, Office Management, Human Resources, Field

Investigation Work & all Administrative duties.

. Coordinates implements and administers policies and programs.

. Conducts Employee Investigations, recruiting, hiring & training


. Advises employee & contractors in interpretation and applications of

policies and procedures, grievances, investigation of discrimination

charges, disciplinary action and Right of Review process.

. Provides consulting services for clients, facilitates conflict

resolutions and conducts pre-employment testing, background

investigations, implementing employee incentive opportunities,

training management & tracked all labor & expenses.

. Created online marketing videos, written instruction and monthly

training materials for employee training & instruction.

. Managed Accounts Payables, Receivables, Collections, Invoicing,

Monthly Budgets & Projections and Monthly Budget Analysis.

. Established & Maintained client relationships acting as Account

Manager, follow up and customer satisfaction.

. Consulted, Designed & created reports measuring employee practices,

professionalism, safety, compliance & procedures within state & local

laws for Corporations including The Cleveland Indians, The Original

Mattress Factory, The Cleveland Museum of Natural History, Marc's,

Discount Drug Mart, 7-Eleven, TGI Friday's, Brookstone & Barnes &

Noble Bookstores.

. Designed all marketing, promotional flyers, website materials and

composed all PowerPoint & Video Material for Sales Crew and

Promotional Marketing Materials.

. Licensed as Private Investigator and performed surveillances for

workers compensation & domestic claims utilizing video, audio and CCTV


. Managed call center, customer inquiries and performed telemarketing

cold call sales while exercising strong interpersonal communication

skills with customers and department personnel.

AMERICAN RISK MANAGEMENT, AON Independence, OH 1986 to 1994

Administrative Assistant, Claims Department

. Administrative Legal Secretary Assistant for three Casualty Claims

Attorney(s) in processing claims, setting & managing appointments,

data entry, dictation & client customer service.

. Organized meetings & conferences, scheduled travel arrangements,

tracked & managed expense reports, generate packets and slideshow


. Send, receive & distributed mail, organized and maintained filing

systems and utilized all office equipment.

. Maintained registers, file systems, minutes, routine correspondence &

managed office equipment and supplies.

. Promoted from Clerk, Jr. Administrative Assistant to Administrative



KENT STATE UNIVERSITY, Bachelor of Arts Criminal Justice



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