Laura M. Unger
Address: **** ***** *** ***** ( Seven Hills, OH 44131
Self-starter and critical thinker with a Bachelor of Arts Degree in with 26
years in a Corporate Office Environment and over 18 years in an Executive
Human Resource Generalist Position & Administrative experience. Maintains
strong decision-making & problem solving skills, precise attention to
detail with excellent time management & organization skills. Extremely
flexible & who can work independently and/or work well in a team
Office & Administrative Management Accounts Payable/Receivables
Account Management/Expense Control
Client Relations & Customer Service HR Program/Management Sales
Retail Loss Prevention/Employee Fraud Pre-Employment Testing
Business & Budget Management
Investigations & Surveillance Recruiting & Training
Report, Handbook & Manual Creation
Operating Systems XP, Vista, 2000, 2007. Software Expertise in Microsoft
Office, Excel, PowerPoint
Outlook, Internet Explorer, Mozilla Firefox, Google Chrome, Outlook
Express, QuickBooks Pro Business, Adobe
Photoshop, Adobe Illustrator, Adobe Reader, Adobe Photoshop, Microsoft
Works, WordPerfect, ACT, Publisher,
75wpm Typing, 10-Key, Dictation, Smartphone, GPS.
NATIONWIDE SERVICES GROUP, INC., Strongsville, OH 1994 to Present
Office Executive/Human Resource Generalist
. Responsible & Maintain all facets of a small business including, but
not limited to, Office Management, Human Resources, Field
Investigation Work & all Administrative duties.
. Coordinates implements and administers policies and programs.
. Conducts Employee Investigations, recruiting, hiring & training
. Advises employee & contractors in interpretation and applications of
policies and procedures, grievances, investigation of discrimination
charges, disciplinary action and Right of Review process.
. Provides consulting services for clients, facilitates conflict
resolutions and conducts pre-employment testing, background
investigations, implementing employee incentive opportunities,
training management & tracked all labor & expenses.
. Created online marketing videos, written instruction and monthly
training materials for employee training & instruction.
. Managed Accounts Payables, Receivables, Collections, Invoicing,
Monthly Budgets & Projections and Monthly Budget Analysis.
. Established & Maintained client relationships acting as Account
Manager, follow up and customer satisfaction.
. Consulted, Designed & created reports measuring employee practices,
professionalism, safety, compliance & procedures within state & local
laws for Corporations including The Cleveland Indians, The Original
Mattress Factory, The Cleveland Museum of Natural History, Marc's,
Discount Drug Mart, 7-Eleven, TGI Friday's, Brookstone & Barnes &
. Designed all marketing, promotional flyers, website materials and
composed all PowerPoint & Video Material for Sales Crew and
Promotional Marketing Materials.
. Licensed as Private Investigator and performed surveillances for
workers compensation & domestic claims utilizing video, audio and CCTV
. Managed call center, customer inquiries and performed telemarketing
cold call sales while exercising strong interpersonal communication
skills with customers and department personnel.
AMERICAN RISK MANAGEMENT, AON Independence, OH 1986 to 1994
Administrative Assistant, Claims Department
. Administrative Legal Secretary Assistant for three Casualty Claims
Attorney(s) in processing claims, setting & managing appointments,
data entry, dictation & client customer service.
. Organized meetings & conferences, scheduled travel arrangements,
tracked & managed expense reports, generate packets and slideshow
. Send, receive & distributed mail, organized and maintained filing
systems and utilized all office equipment.
. Maintained registers, file systems, minutes, routine correspondence &
managed office equipment and supplies.
. Promoted from Clerk, Jr. Administrative Assistant to Administrative
KENT STATE UNIVERSITY, Bachelor of Arts Criminal Justice
CUYAHOGA HEIGHTS HIGH SCHOOL, Diploma 1988