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Manager Quality

Windsor, 08, Canada
August 22, 2012

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Jeannette Kervoelen

*** **** ********

Southwood Lakes

Windsor, Ont



Highly accomplished Manager of Manufacturing and Quality with

18+ years hands-on experience aligning day to day manufacturing

and quality activities with economic and strategic goals.

Expertise Includes:

Black belt - 6 sigma certified - Project completed to date -

total savings of 1,750,000

Lean Manufacturing Academy Graduate - work daily with Lean

Manufacturing Principles

Leadership Windsor/ Essex Graduate

IS0 Lead auditor certified

Employee development

Policy Development Lead


1996- 1999 Masters of Industrial Operations

Lawrence Tech University

1989- 1991 Masters of Administration

University of Windsor

1986- 1989 Honors B.A. Public Administration

University of Windsor

1979- 1982 L'Essor Secondaire

Grade 13 Bilingual English/French diploma



April 2011 - Present Quality Manager of Current and Forward Models

Direct all aspects of the Quality System as they impact the

current and forward models of the Edge/Lincoln at

Oakville Assembly.

March 2010 - March 2011

Superintendent of Quality for crankshaft, cam and


Oversee all aspects of the Quality system -cover site

Quality Manager in his absence.

Jan 2009 - March-2010

Afternoon shift Superintendent for Dearborn Engine

Plant, Fuel Tank Plant and Forging Plant

Responsible for overseeing all aspects of Safety,

Quality, Delivery.

Responsible for 20 salaried employees and 600 hourly


In this position, I am the acting Site manager on the

afternoon shift with all responsibilities for Evacuations,

Critical Injuries, Major Breakdown - Quality Manager

functions and Production Manager functions

Jan 2008 - Current Position

Bailment Manager for Vehicle Operations

Launch 29 Tier 1 suppliers and 600 Tier 2 and 3 suppliers,

manage all operations related to the bailment

process at the Integrator level.

Work closely with Tier 1 suppliers to resolve engineering,

quality cost aspects and lean manufacturing


Aug 2007 - Dec 2007 Superintendent of Camshaft, Connecting Rods

and Cylinder Heads production and maintenance

Manage three departments as it relates to all Safety,

Quality, Delivery and Cost

Manage Department budget to meet spending and improvement


Manage and mentor salaried workforce to meet quality,

delivery and continuous improvement targets .

Oversee all maintenance projects as they affect

production, quality and safety

Managing 10 Salaried employees and 40 Hourly employees

Mar 2007 - Aug 2007 Afternoon shift Superintendent

Responsible for four Plants - TMEP and Annex -WCP and EEP

- oversee all aspects of Safety, Quality, Delivery.

Responsible for 35 salaried employees and 530 hourly


In this position, I am the acting Site manager on the

afternoon shift with all responsibilities for Evacuations,

Critical Injuries, Major Breakdown - Quality Manager

functions and Production Manager functions

Dec 2006- March 2007 Quality Manager : Essex Engine Plant

Oversee all incoming quality suppliers and parts as they

affect Essex Engine Plant

Represent all plant quality issues as they affect our

Vehicle Operations - Norfolk Assembly Plant- Michigan

Truck and Hermasillo

Plan and executed the build ahead for the closure of EEP =

30,000 engines built and stored to ensure quality standards

and supply were met.

Jan 2004 to Dec 2006 Superintendent of Crankshaft commodity and building


Oversee 240 hourly employees in all

aspect of cranks molding

and cleaning and 12 Salaried employees

Oversee all maintenance projects on a daily, weekly and



Improved Molding process by 20% -

Jan 2000 to Jan 2004 Superintendent of Quality and Cast Cleaning

Oversee 300 hourly and 12 salaried employees

- plan manpower coverage, develop IE studies to

maximize manpower usage

- review discipline issues

- plan professional development process for salaried


- Co-chairperson for professional development

process for site (this includes 5 manufacturing

plant) total 600 salaried employees.

Manage budget

- Plan CIB spending for 1 year, 3 year and 5 year


- Oversee department spending in overtime, cost per

piece and stores requisitions.

Quality Systems

- Ensure compliance to QS9000/ISO 9000

- Ensure compliance to ISO 14000

- Manage containment and inspections processes as


Manage production of 2.2 millions crankshaft a year and



- Increase FTT in crankshafts from 68% to 95% in one


- Increase OEE on the Block line from 53% to 72%

- Reduce repair inventory on cranks from 70,000 to

10,000 by managing min/max level in introducing

the pull systems

- Reduced repair inventory on blocks from 10,000 to

2000 and reduced overtime needed to repair. Line

not shut down when minimum levels are reached.

Monitor all health and safety issues

- Review and close first time visit and lost time

case corrective action daily.

- Continuous housekeeping and safety tours

Support all FPS - lean manufacturing processes

- Lead small work groups - cost savings have

resulted in 120,000 in savings

- Implemented min/max level in inventories

- Implemented min/max level in department supplies

Lead Manufacturing Advisor

Lead and mentor 10 Manufacturing advisors and 800 hourly


Work with all aspects of production and manufacturing of

the 6.8, 5.4 engine

- Review all downtime, FTT, quality issues and corrective


- Review all hourly discipline issues, safety concerns

- Review all manpower planning for vacation, spa's, medical,

compensation and training of new employees

- Review engineering/maintenance plans short term corrective

action and long term CIB spending

- Increase FTT on the engine line from 91% to 94%

- Reduced absentee rates from 7% to 6% in one year

- Reviewed and ensure corrective action for several quality

issues through training or engineering/maintenance changes

Work closely with the CAW contract and representatives

Six sigma Black Belt- resolving issues with all statistical


Black belt training and problem resolution were

conducted during working function of

Superintendent and Lead Manufacturing Advisor.

Ford Production Systems Co-ordinator

Work with all aspects of lean manufacturing

- Developed, trained and launched call and card

system(Kanban) to the engine line.

- Launched 10,000 small and large parts call and

card system

- Introduced QPS systems (operator job instruction)

Job elements

- Introduced all measureable - OEE, FTT,Sychronized

material flow, BTS, DTD, Hours per engine.

- Introduced cleaning as inspection, work place

organization and the 7 wastes on the engine line,

visual factory and PM system.

Utility Supervisor

Assist 10 manufacturing advisors and oversee 300 hourly

employees in all aspects of manufacturing

Functions include

Health and Safety, Work stoppages, Union-Management

relations, Process and Product improvements

Scrap control, Quality control, Line balancing, Linedexing

for new models

Hourly staff planning for 800 hourly employees for

vacations, spas, light duty work, off standard conditions.

Disciplinary actions and outcomes

Training manufacturing advisors on all aspects of


Manufacturing Advisor

Support all aspects of manufacturing for the 5.4, 4.6 and

6.8 liter engines

Functions include

Supervise 65 unionized employees, scrap control, quality

control and process improvements

Health and safety talks and ergonomic issues

Quality systems analyst

Functions include

QS9000/ISO lead auditing for the plant

Administration of Q1 and TQE standards

SPC, Total Productive Maintenance

1992 - 1994 St Joseph's Adult Education Center

Computer teacher

Functions include

Teaching Dos, Wordperfect, Word, Excel, Pagemaker and

Harvard Graphics

Preparation of course material and course outlines

1991 - 1992 Ministry of Education, Melbourne Australia

Assistant of Professional Development Officer

Function Include

Developing and presenting the annual professional

development budget

Developing and administering of professional development



Bilingual French and English

Strong Computer Background

ISO Lead Auditor certified

6 Sigma Black Belt certified.

ACTIVITIES Board Member for Northridge inc

Co-Chair for Ford Site Professional Development Committee

Skydiving, Traveling and reading

REFERENCES Available upon request

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