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Customer Service Manager

Location:
Pataskala, OH
Posted:
August 22, 2012

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Resume:

Matthew A. Gebhart

*** ***** ******* *****

Pataskala, OH 43062

740-***-****

ab8ssn@r.postjobfree.com

Work Experience:

Dawson Resources

December 2010 to July 2012

Columbus, OH

IT Recruiting Manager (March 2011 to July 2012)

- Source, screen, interview, qualify and place Information Technology

(Infrastructure and Application Development) professionals on

contract, contract-to-hire and direct hire opportunities.

- Build relationships with hiring managers to understand their company's

culture and team environments.

- Conduct benefits administration and educate employee benefit options

to contract employees.

- Serve as liaison between candidate/employee and client in regards to

employee relations and client needs.

- Administer benefits to eligible contractors.

- Recruit potential candidates through marketing, career fairs,

networking events, job boards and LinkedIn.

- Build relationships with candidates to understand their motivations in

their job search and next career move.

- Coordinate the interview process with clients and candidates to ensure

there is no miscommunication.

On-Site Coordinator (December 2010 to March 2011)

- Part of a team of four managing a VMS at our client's call center.

- Trained 350+ customer service representatives on a new timecard

system.

- Built relationships with Team Leads/Managers to understand their team

dynamic.

- Handled timecard issues/complaints.

- Liaison between vendors and client (Team Leads/Managers) regarding

employee relations and team needs.

General Employment Enterprises, Inc

June 2010 to December 2010

Columbus, OH

Personnel Consultant

- Contacted employers regarding Engineering, Accounting, Finance, and

Information Technology needs.

- Built relationships with hiring managers to understand their

company's culture and team environments.

- Scheduled and conducted interviews (face-to-face and phone) on a

daily basis with candidates.

- Placed candidates on assignments (contract, contract-to-hire and

direct hire) based on skills and experience.

- Entered employee/applicant information into UltraStaff, a HRIS

system used by General Employment.

- Wrote job descriptions based off of employers/clients needs.

- Followed up with clients and candidates on a daily basis regarding

updates in their availability.

- Coordinated the interview process with clients and candidates to

ensure there is no miscommunication.

Maxim Healthcare Services; National Accounts Division

September 2007 to April 2009

Denver, CO/Pittsburgh, PA

Senior Recruitment Specialist/Program Coordinator

- Managed employees on assignment with clients in order to meet both

employee and client needs.

- Supervised three recruiters to ensure each met responsibilities.

- Coordinated (start dates, interviews, drug screens, background checks,

etc.) with our clients and other Maxim Healthcare Services offices

outside of the National Accounts office.

- Entered employee information into Infomax, an HRIS system used by

Maxim Healthcare Services.

- Organized employees' personal files.

- Processed Payroll and Operation Summary Reports.

- Placed candidates on assignments (per diem, contract, or permanent)

based on skill set and experience.

- Reported employee relations and client issues/concerns/progress to

management at the end of every week.

- Negotiated bill rates and pay rates with clients and

employees/candidates.

- Led project for our office to become Joint Commission (JCAHO)

accredited.

Education:

August 2007 Ohio University, Athens, OH

Bachelors of Specialized Studies; Emphasis in Management

Communications



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