Quality Assurance Customer Service

Bradley K. Yowell

**** **** ******** **** ( Rosedale, IN 47874 765-***-****

********@*****.***

SUMMARY

. Certified Six Sigma Black Belt with ten years of experience in the

application of DMAIC methodology saving approximately $15MM. Skilled in

the application of lean manufacturing principles and methodologies with

17 years experience.

. Certified Quality Engineer by the American Society for Quality with 20

years experience in statistics.

PROFESSIONAL EXPERIENCE

C&D Technologies, Attica, IN 2011 - Present

Quality/Process Engineering Manager

C&D is the leading supplier standby batteries for telecom, nuclear, and

datacenters with $400MM in sales. Responsible for quality, process, lean

six sigma implementation, and customer complaints.

. Improved customer complaint response time by 50% and reduced complaints

by 20% saving $300K in warranty expense

. Implemented 3 major lean improvements saving $1.2MM in FTE's and $500k in

WIP implementing work balance, production to TAKT time, value stream

management, and Gemba walks

. Improved RTY from 60% to 81% saving $350k through implementation of poka

yoke and SMED

Flaktwoods, Columbia, MO 2009 - 2010

Lean Quality Manager

Flaktwoods is an international air movement company specializing energy

recovery and air delivery with $800MM in sales. Responsible for the

development and implementation of Lean Six sigma and ISO9001/2008 within

corporate and four plant locations.

. Improved FPY of transactional processes resulting in 9 FTE's saving

$900k.

. Decreased %NVA by 30% saving $400k

. Improved plant efficiencies by 20% reducing WIP by $300k

. Reduced Product Life Cycle by 50%, engineer to order process

BAXTER BIOPHARMA SOLUTIONS, Bloomington, IN 2007 - 2009

Operational Excellence Project Leader

Baxter is an international pharmaceutical company specializing in life

saving and sustaining drugs and durable equipment with 48000 employees and

$10B in sales. Developed and implemented Bloomington's Lean/Six Sigma

program resulting in a savings of $4.0MM.

. Implemented "Value Improvement Projects" saving $3.5MM.

. Developed and instructed the curriculum for Lean Manufacturing and Six

Sigma Green Belt training.

. Reduced batch release cycle time by 50%.

. Principle lead and facilitator for 24 Kaizen events in 2008 resulting in

reductions of setup time, inventory control cost, and quality rejects.

Applied Extrusion Technologies, Terre Haute, IN 1996 - 2006

Process Engineer

AET is an international polypropylene film manufacturing company. Managed

a high volume manufacturing line, process improvement, technical support,

problem resolution, and quality system implementation/training.

. Implemented Six Sigma Methodology saving approximately $1.5MM over two

years.

. Collaborated with R&D in the development, testing, and design for

manufacturing of white opaque OPP structures.

Bradley K. Yowell Page Two

. Increased uptime from an average of 60% to 87% producing opaque OPP on

5.5 meter tenter line.

. Implemented team problem solving techniques increasing production by 10%.

. Applied statistical methods to optimize process and evaluate raw

materials.

Oakland City University 1999 - 2011

Adjunct Professor

Developed curriculum and instructed 300 and 400 level courses in

statistics, operations management, corporate finance, entrepreneurship, and

business research methods.

Glas-Col Apparatus COMPANY, Terre Haute, IN 1996

Production Engineer/Safety Manager

Glas-Col is an international manufacturer of lab equipment and heating

devices for industry. Developed and implemented an ISO9000 based quality

system, quality assurance program, and process improvement initiatives.

Managed Worker's Compensation, environmental compliance, and developed

safety programs. Five direct reports and 25 indirect reports.

. Developed and implemented a scheduling system that improved on time

shipments from 50% to +98+%.

. Created a bonus system based on meeting customer demands, cultivated

support of the new manufacturing processes, motivated and inspired the

team.

. Led process improvement projects that decreased overall cycle time and

reduced inventory.

Green Leaf, Inc., Fontanet, IN 1994 - 1996

Management/Employee Training and Marketing

Managed the sales force, customer service, manufacturer representatives,

developed market plans, and sourced new markets for a plastic injection

molding company. As Management Trainer, responsibilities included:

financial, human relations, employee empowerment, corporate strategic

planning, and Total Quality Management.

. Negotiated a business purchase to expand manufacturing capabilities for

molded bathroom products.

. Managed the licensing for colligate products.

Nor-Cote International, Crawfordsville, IN 1992 - 1994

Quality Assurance and Production Coach

Managed the operations of ultra-violet screen printing ink company.

Oversaw production, quality assurance, distribution and customer service

with 35 direct reports. P&L Responsibility.

. Reduced cycle time by 40%, enabling same day shipments and 30% business

growth.

. Reduced rework by 80% and expanded QA role in manufacturing.

. Initiated ISO9000 registration, implemented SPC and extensive quality

control processes.

. Assisted in the development and implementation of a preventive

maintenance program.

. Increased gross profit margin by 8%.

Pitman-Moore, Inc., Terre Haute, IN 1981 - 1992

Senior Technical Researcher 1990 - 1992

This firm is an international animal pharmaceutical company. Developed

analytical methods and analyzed products by spectrographic instrumentation,

including near-infrared, mid-infrared and Raman.

. Isolated and identified particulate contamination in diluent, reducing

quality rejections by approximately 75%.

. Transferred methodologies from R&D to manufacturing adhering to GMP and

GLP protocol.

. Developed an on-line nutrient monitoring system for fermentation process

using near-infrared spectroscopy, reducing the cost of raw materials.

EDUCATION

BS, Chemistry, Indiana State University

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