Customer Service Supply Chain

Patrick M. DelleFave

*** ***** ****** ( Woodbury Heights, NJ 08097 856-***-**** (

********@*****.***

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Manufacturing Operations Executive

. Performance driven Senior Executive offering 20+ Years of progressive

experience in manufacturing, purchasing, and operations. A dynamic

leader who is detail oriented, results focused, and passionate about

bringing people together to accomplish goals and solve problems. Able to

work effectively with a diverse organization in a fast paced

environment.

Proven areas of competencies include:

( New Product development ( Process Development/Improvements

( Lean Manufacturing

( High Volume Manufacturing ( Supplier Qualification ( ERP

Implementation

( Global Capacity Planning ( Supply Chain Optimization ( Performance

Metrics

( P&L Management/Improvement ( Strategic Planning ( Warehouse

Mgt System

( Customer Service ( Inside Sales

PROFESSIONAL EXPERIENCE

MedPlast. ( West Berlin, NJ

Aug 2011- May 2012

A multi-site Contract Injection Molding Manufacturer.

VICE PRESIDENT OF OPERATIONS

A senior level, results oriented position with full P&L responsibility.

. Accountable for site attainment of EBITDA targets.

. 175 site non-union workforce.

. Developed yearly budget and measured against for effectiveness.

. Develop lean implementation practices throughout the organization.

. Site revenues in excess of $25mm.

. Develop, Plan and execute yearly Process Improvement Plan.

. Comfortable in a metrics driven environment.

. Identify and realize capital investment opportunities for

manufacturing effectiveness.

. Established a working team focused on improvement of OEE metrics based

on reduction of scrap and cycle times, and increases in machine and

tool utilization.

Moldamatic. ( Penndel, PA

Feb 2011 - Aug 2011

A privately held Contract Injection Molding Manufacturer.

OPERATIONS MANAGER

A contract position reporting directly to the General Manger and focused on

reengineering various department processes and procedures. This position

was created as a utility role to leverage my well rounded experience to

optimize operations across the enterprise.

. Identified and implemented an inventory control program.

. Developed new warehouse layout to facilitate product flow and overall

organization.

. Worked with purchasing group to streamline the supply chain.

. Reengineered the package labeling process to streamline the process and

improve accuracy.

. Working on various other improvement opportunities across the operation.

Comar Inc. ( Buena, New Jersey

July 2004 - Jan 2011

A privately held Injection Molding Manufacturer of Pharmaceutical Packaging

Products.

SUPPLY CHAIN MANAGER

Earned this fast track promotion based on producing superior results.

Delivered cost savings through supply chain management and re-focusing the

planning and procurement resources.

. Accountable for $13mm raw material budget.

. Accountable for all aspects of warehouse operations.

. A proactive leader in developing solutions companywide across

departmental boundaries.

. Developed strategic supplier alliances to meet delivery, cost, and

quality goals.

. Established a robust Global Supply Chain program in alignment with the

corporate strategy.

. Conducted on-site audits of vendor quality systems in partnership with

corporate quality department.

. Implemented a continuous vendor report card process to monitor and

provide feedback on performance.

. Executed contract negotiations with vendors and service entities.

. Reengineered the planning and procurement processes to align with a new

ERP system implementation.

. Created and led several continuous improvement initiatives and teams

using lean principles and focusing on the 7 areas of waste.

PROJECT MANAGER, ERP IMPLEMENTATION

Lead the overall implementation project for a new ERP system throughout the

organization. .

. Integrated a complete warehouse management system with bar coding

functionality to overhaul the existing manual process.

. Re-engineered various department processes and procedures to conform to

the new system.

. Validated the software system to conform with company ISO requirements.

MANAGER, CUSTOMER SERVICE & INSIDE SALES

Transformed the customer service organization by bringing new focus and

discipline to serving the needs of the customer and the organization while

creating an inside sales department.

. Segmented functions being performed in order to bring focus.

. Created an inside sales department to manage customer driven new product

requests.

. Utilized the Miller Heiman strategic selling process to group and rank

selling opportunities.

. Improved department throughput while improving customer satisfaction

rating.

. Supported the outside sales team in pursuit of sales opportunities.

FLEX Enterprises Inc. ( Rochester, New York

Jan 1995 - July 2004

A privately held distributor and value added assembler of industrial hose,

pneumatic and engineered solutions to an OEM customer base.

GENERAL MANAGER

. Responsible for fiscal objectives in the areas of sales, process

improvements, cost reductions and training, and manufacturing

productivity.

. Full Accountability for all Assembly Operations, Shipping & Receiving,

Purchasing, Quality & Facilities.

. Developed performance metrics for all departments functions while

instilling accountability.

. Accountability for $11mm inventory.

. Implemented lean manufacturing tools and techniques while developing a

lean culture.

. Initiated a vendor certification program to improve vendor quality,

costs, and delivery.

XEROX Corporation ( Rochester, New York

July 1990 -Jan 1995

An Original Equipment Manufacturer of Ink Jet Printer Cartridges.

PRODUCTION SUPERVISOR

. Managed shift operations in an automated high volume environment.

. Worked was performed in a class 1000 clean room.

. Led continuous improvement teams focused on process improvement.

. Supervised a unionized direct labor workforce.

. Accountable for worker environmental health and safety issues.

. Performed direct line training for associates.

Military Service

United States Marine Corps (Active Duty)

1980-1988

Sergeant

Education

Master's Degree, Business Administration-General Business

Baker College, Flint, MI. 2010

Bachelor's Degree, Business Administration-Management

Rochester Institute of Technology, Rochester, N.Y. 1994

Professional Organizations

AMA - American Management Association

APICS - The Association for Operations Management

Certifications

APICS CSCP - Certified Supply Chain Professional[pic]

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