Customer Service Management

JENS WITTLING

*** ********* ***** ( Matawan, NJ *7747

(732) 522 - 3057 ( ****.********@*****.***

DIRECTOR OF TREASURY SERVICES

Dual Citizen US/German - SARS Filing - Strategic Planning - Tactical

Execution - Cash Management

Financial Institution Relationships - Electronic Fund Movements

o Solutions-driven leader valued for positively influencing treasury

operations through transformation and expansion initiatives; repeatedly

achieved strategic business goals and delivered results above

expectations while adhering to NFA, CFTC, US Patriotic Act, OFAC and BSA

regulations.

o Proven performer with deep expertise in cash and liquidity management,

expanding and innovating service offerings, introducing internal

controls, increasing process efficiencies, establishing strong banking

relationships, and negotiating new bank structures.

o Amassed knowledge of a broad range of banking and treasury products

across JPM, BOFA, Barclays, RBS, Lloyds, DBS, Butterfield, Deutsche Bank,

HSBC, Citibank, Harris NA, TD Bank; set up and organize banking

depositories, including treasury products/services, SWIFT, CHIPS, and

ACH.

o Expert-level initiator and change leader with experience in project and

process management.

Identify best practices and work in collaboration with programmers, team

members, and C-suite executives to secure flawless delivery of process

roll-outs.

PROFESSIONAL EXPERIENCE

Director, Treasury, Forex Club LLC (fxclub.com)

2010 - June 2012

Online foreign exchange brokerage firm, providing customers worldwide with

access to a wide range of retail financial instruments for Internet

trading; awarded 2011 Brand of the Year/EFFIE in the category Financial

Institutions.

Report directly CEO and CFO. Pinpoint treasury customer service improvement

opportunities, including customer deposit management, vendor payment

processing, and bank system administration. Trained staff accountants on

reconciliation techniques using Excel PivotTable and how to decipher online

treasury reports for GAAP accounting.

SELECTED ACHIEVEMENTS

. Structured a Treasury department from the ground up; developed a robust

infrastructure to meet corporative imperative to maximize liquidity of

business, minimize capital risk, and implement treasury operation

controls.

. Secured banking relationships with 5 banks to support Cash Management,

Investments, and Liquidity activities.

- Secured a primary banking account relationship with Citibank and a

backup process relationship with Harris Bank NA. Negotiated terms and

overcame compliance departments' objections to meet bank's KYC

policies.

- Renegotiated fee structure with Citibank, TD, and JP Morgan Chase;

successfully captured a five-digit savings as an aggregate in 2011.

- Averted a disruption of banking services 2x after reducing chargebacks

30% and leveraging relationship with Paymentech, JP Morgan Chase's

sister company, to prevent a payment processing hiccup.

. Developed in-house fraud prevention strategies for the firm's Retail

Credit Card business. Based on outstanding results, program adopted by

sister company that specializes in foreign markets.

- Slashed firm to $35,000 in net losses @ 1.1% chargeback rate in 2011,

compared to $450,000 net losses @ 9.55% chargeback rate in 2010.

- Reduced anti-money laundering (AML) efforts through the creation of a

Customer Metrics Report that flags accounts with an excess of $15K in

withdrawals.

. Fueled business pipeline with $900K in 2011 after collaborating with

Developers and client onboarding team to pave the way for Institutional

Sales department to accept IRA account depositors.

-CONTINUED-

Jens Wittling - Resume, Page 2 of 2 ( (732) 522 - 3057 (

****.********@*****.***

Manager Treasury/ Financial Operations, Gain Capital Group, Inc., /

FOREX.com ticker "GCAP" 2005 - 2010

Award-winning online trading platform that offers traders with advanced

automated tools; global provider servicing customers in 140+ countries.

Worked with VP and C-level executives in International Business Development

in UK, AU, Japan, Korea, Singapore regions. Directed 9-member team in the

areas of cash management, banking, treasury, and retail and institutional

customer funds and redemptions. Solicited and nurtured strategic banking

partners for global expansion. Initiated and developed financial services

to complement internal back office operations and customer growth

strategies.

AD-HOC REPORTING & PROCESS IMPROVEMENTS

. Developed internal AML metrics in partnership with CFO and programmers to

identify and cherry pick suspicious client activity susceptible to fraud,

money laundering, and/or Ponzi scheme.

- Created a homegrown Cash Management system for the treasury department

and designed ad hoc PivotTable reports for executives.

. Identified $35M in dormant accounts through the development of a Chief

Dealer report in Excel with pivot tables of information that pinpointed

non-tradeable income in retail accounts and introducing broker affiliates

(IB); created ad hoc report for CFO.

. Created Report Deposit Tracker with programmers; report highlighted

pending deposit transactions from UK, Asia, Australia, and North America;

efforts reduced the period of time deposits remained unresolved in

system.

COST SAVING INITIATIVES

. Led a team in collaboration with VP of Operations through the due

diligence process of CMS Forex acquisition; researched client

transactions and evaluated CMS Forex's operations.

. Developed aggressive fraud prevention strategies focusing on areas

exposed by new account and credit card fraud ID thieves; initiatives on

track to save firm multi-millions.

. Increased employee productivity and account accuracy through the

introduction and implementation of a Withdrawal Details Report that

provided customers access to managing account activities, including

adding, changing, deleting, withdrawing, and authorizing transactions.

. Across 5-year span, saved firm multi-millions in recouped chargeback

losses.

. Oversaw 60+ bank accounts across 15 banking depositories domiciled in US,

UK, AU, Japan, So Korea, Cayman and China with $400M+ in equity.

. Managed an unexpected $1 billion crisis with a Liquidity

Provider(collaborated with RBC's VP of Treasury in Asia and with internal

legal department to ensure smooth reversal of funds.

. Slashed financial losses 95% after sourcing fraud prevention vendors;

ultimately selected iovation.com PC Fingerprinting technology and

supplemented initiatives with internal procedures.

COMPLIANCE CONTRIBUTIONS

. Coordinated and assisted in due diligence reviews requested from FBI

agents and other federal agencies; provided ad hoc reports on finances

and accounts along with supporting corroborations, including account

creation documents and payment receipts.

. Held an integral role in identifying a corporation involved in a multi-

million dollar Ponzi scheme; investigation efforts lead to prosecution

and conviction from the SEC.

EDUCATION

Bachelor of Science in Business Administration

Kean University, Elizabeth NJ 2005

Associates in Business Administration

Brookdale Community College, Lincroft, NJ 2003

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