Customer Service Manager
Resume:
Giovanna Scalera
New York, NY 10075
************@*****.***
Highly motivated, results driven and detail oriented professional with excellent communication, analytical and
computer skills. I am looking for a position where
Objective
I can utilize these skills with a team of proven professionals in a high end industry.
Extensive Superior Customer Service Interactions
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Strong Operational Background With a Focus on Profitability
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Skills
Fluency in Spanish and Italian
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MS Word, Excel, PowerPoint, Outlook,
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NY State Notary Public
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Education
CW Post College, New York – undergraduate SPANISH
Katherine Gibbs School, New York – Administrative Asst. Degree
Scuola Dante Alighieri, Italy – Extensive Language Courses
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JPMORGAN CHASE, New York – VP, Asst. Manager – 1996 2012
Experience
Giovanna Scalera
Operations Specialist
Responsible for ensuring operational integrity of branch including loss control, regulatory compliance and audit
standards
Generate and execute sales management activities focusing on profitability and continued sales growth in quarterly
campaigns
Manage, supervise and develop superior customer service team ensuring #1 position in District
Silva & Scala, LTD, New York – Retail Store Manager – 1990 – 4/1996
Manage all aspects of luxury brand women’s Italian Knitwear specialty store including light bookkeeping, invoice
management and inventory control
Hire, train and supervise 6 8 employees to provide superior customer experience
Implement and manage sales goals and objectives from seasonal forecasts
Provide feedback on product quality, cost and customer satisfaction to upper management based in Italy
Mona Trattoria Bolognese – New York – Asst Restaurant Manager – 1984 1990
Assist Manager with all supply orders including wine & liquor, meat, fish, dairy, etc.
Maintain inventory of liquor, pantry supplies, dining room supplies, etc.
Update seasonal menu changes as well as all private party/catering menus
Schedule, maintain & coordinate calendar of private party events
Facilitate event planning experience with customer including dates, pricing, etc.
Verify and prepare weekly payroll for staff
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Giovanna Scalera
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