Manager Health

Dr. TOLONDA TATE

**** ********* ****, ***********, ** 32309

850-***-**** – ttate6@ab8s7f@r.postjobfree.com

PROFESSIONAL EXPERIENCES

Magellan Medicaid Administration, Tallahassee, Fl 2011-2012

Quality Improvement Specialist

Audit residential programs and community behavioral health service settings to ensure Medicaid’s

Behavioral Health Policy and Procedures are implemented and followed.

Audit programs to determine provider compliance with service guidelines established by the Agency

for Health Care Administration for services provided in community behavioral health and residential

settings.

Create performance improvement and/or corrective action of specific issues.

Travel 80% of the time to programs throughout the state of Florida to conduct audits.

Provide training opportunities for Medicaid providers to improve the quality of service delivery and

reduce billing errors.

Review and reevaluate request for reconsideration from previous reviewed programs conducted by

colleagues.

Decisively addresses difficult situations with diplomacy, poise, and tact.

Agency for Health Care Administration, Tallahassee, Fl 2011-2011

Statewide Inpatient Psychiatric Programs / Infant and Children’s Mental Health

Serve as the lead Government Operations Consultant for all proposed legislation that impacts

Statewide Impatient Psychiatric Programs.

Effectively manage all 15 Statewide Impatient Psychiatric Programs throughout the state.

Implement Medicaid’s Behavioral Health Policy and Procedures statewide.

Developed behavioral health care compliance monitoring protocols for managed care organizations

in accordance to federal guidelines.

Interpret and analyze legislative policies resulting in having input to policies that affect the most

vulnerable members of Florida’s Medicaid population.

Develop performance measures to assess quality, timelines and accessibility of Medicaid’s

behavioral health care delivery system.

Developed reports to identify gaps in service provision throughout the state of Florida for children

who reside in Statewide Impatient Psychiatric Programs.

Using a comprehensive knowledge of Medicaid policy, develop solicitation documents and serves as

the lead for all competitive procurements for Medicaid Statewide Impatient Psychiatric Program

contracts.

Decisively addresses difficult contract situations with diplomacy, poise, and tact.

Agency for Health Care Administration, Tallahassee, Fl 2010-2011

Statewide Child Welfare Prepaid Mental Health Plan, Contract Manager

Effectively led a 12-member monitoring team for the nationally recognized Child Welfare Prepaid

Mental Health Plan with two months experience on the job.

Served as point person for the development of an Anti-Fraud Plan for the CWPMHP, resulting in

200% increase of reporting of suspected Medicaid fraud within the health plan.

Developed reports to identify gaps in service provision throughout rural Florida for children in the

child welfare system, resulting in a 10% increase in the number of children accessing services

through non-traditional methods.

2

Serves as the lead analyst for all proposed legislation that impacts Child Welfare Prepaid Mental

Health Plan

Decisively addresses difficult contract situations with diplomacy, poise, and tact.

Devereux Florida, Specialized Therapeutic Group Home / Statewide Inpatient Psychiatric,

Tallahassee, Fl 2005-2010

Mental Health Therapist

Developed and implemented treatment plans, discharge plans based on information received from

patients and their guardians, resulting in 63% decreased recidivism rates.

Developed and implemented a clinical training program in the group home environment.

Trained 15 staff members and supervised their implementation of the program, resulting in a 71%

decrease in hands on approach with patients.

Served as an integral member of a multidisciplinary treatment team.

Served as ongoing substance abuse program facilitator

Developed or worked closely with established community alliances to address complex social needs

of dependency children and uninsured patients that include homelessness, substance abuse, and

mental illness.

Served as principle program representative and program expert in the absence of the Program

Manager.

Youthtrack, Seminole Work and Learn Center, Tallahassee, Fl 2004-2005

Treatment Director

Contribute to the daily preservation of the therapeutic environment on an ongoing basis through the

ability to positively manipulate the environment.

Developed a new monitoring tool to evaluate and track performance improvements for children in

residential treatment.

Provide strong contribution as key member of quality assurance program designed to identify and

evaluate problems, manage client census and allocate staff assignments.

Decisively addresses difficult contract situations with diplomacy, poise, and tact.

Joann Bridges Academy, Greenville, Fl 2003-2004

Lead Residential Therapist

Developed and implemented Behavior Health Overlay Service clinical program resulting in

accreditation within the Department of Juvenile Justice.

Trained staff and supervised their implementation of the Behavior Health Overlay Service

curriculum.

Participated in initial and ongoing assessment of residents’ performance.

Developed treatment plans for all residents with multidisciplinary teams.

Polk Juvenile Correctional Facility, Polk City, FL 2002-2003

Lead Residential Therapist

Provided Behavior Health Overlay Services to residents.

Developed and implemented mental health and substance abuse training curriculum resulting in

creating a unit for Dual Diagnosis.

Trained all staff and supervised their implementation of the Dual Diagnosis Unit, resulting in a 58%

decrease in property destruction by the patients.

3

Motivated the 15 staff members and three administrators on the Dual-Diagnosis Unit to comply with

the program requirements despite the challenges associated with the transition to the new treatment

modality.

Participated in initial and ongoing assessment of residents’ performance.

Developed treatment plans for all residents with multidisciplinary teams.

Henry & Rilla White Foundation, Inc., Tallahassee, FL 2001-2002

Mental Health Therapist

Participated in initial and ongoing assessment of residents’ performance.

Created and implemented a treatment regiment for residential clients.

Provided individual, family, and group therapy for adolescent females.

Florida Addictions and Correctional Treatment Services, Tallahassee, Fl 2001-2002

Substance Abuse Counselor

Participated in initial and ongoing assessment of incarcerated population.

Developed and managed AA/NA meetings for selected incarcerated population.

Created and implement treatment regiments to selected incarcerated population.

EDUCATION AND CREDENTIALS

Doctorate, Organizational Leadership / Conflict Resolution (2009)

Nova Southeastern University- Ft. Lauderdale, Florida

Masters of Science in Substance Abuse Counseling and Education (2004)

Nova Southeastern University- Ft. Lauderdale, Florida

Bachelors of Art, Psychology (2000)

Alabama Agricultural and Mechanical University- Normal, Al

Professional Certifications:

Certified Addictions Professional

Licensed Mental Health Counselor Registered Intern

Certified Contract Manager

Board Certified Professional Counselor

Contact this candidate