Customer Service Sales

MONIQUE OSBOURNE

**-** **** **** ****** City, ***01 315-***-**** ***************@*****.***

Profile

SUNY College at Old Westbury graduate offering a strong academic with administrative and sales

experience.

Consistent organization and comprehension skills, as well as excellent troubleshooting skills and

efficient at resolving challenging issues.

Quickly learn and master new problem solving techniques; equally successful in both team and self-

directed settings

Education

SUNY College at Old Westbury

Old Westbury, NY

Sociology, BS and Pre- Law Minor, 5/11

Experience

Campus Community Assistant 05/2010 to 05/2011

SUNY College at Old Westbury, Residential Life Office

Old Westbury, NY

Handled administrative work in the Residential Life office as well as management of about 400

residential dormitory rooms; responsibilities included counting and organizing furniture, keeping track

of keys, checking rooms for maintenance needs, and keying in maintenance workers. Often engaged in

high priority residential issues and resolved conflicts as well as managed important documentation in an

efficient and timely manner.

Cashier 09/2006 to 05/2009

Auntie Anne’s Pretzels

Syracuse, NY

Handled the cash register and customer service, also cleaned and prepared food; exhibiting attention to

detail and the ability to communicate efficiently and effectively in stressful environments.

Sales Associate 09/2008 to 10/2008

Hollister Co.

Hicksville, NY

Handled back stocking and organizing clothing in storage as well as helping on the sales floor;

exhibiting strong communication and consultative skills to effectively help customers and fellow staff.

ACTIVITIES

Long Island Chapter Labor and Employment Relations Association 03/2011- Present (Member)

Enables me to communicate with labor relations professionals and further my knowledge in labor laws

Old Westbury Entertainment Club 09/2010- 05/2011 (Member)

Provided Old Westbury students with activities that were entertaining as well as educational

Mary Burnan-Interfaith nutrition network (INN) 01/2008- 04/2008 (Volunteer)

Fed and provided clothing for the homeless

Skills

Microsoft Office, Excel, PowerPoint, Outlook, Word, Adobe, Photoshop, Windows, and Mac

References

Mercy Mathews

Assistant Director of Residential Life

********@***********.***

Craig Blodgett

Resident Director

*********@***********.***

Erica Worell

Resident Assistant

*******@***********.***

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