Customer Service Administrative Assistant
Resume:
Peter Marus
Elmhurst, NY *****
********@*****.***
PROFILE
An individual who has worked in Administrative roles that brings to a company:
• Almost a decade working in the financial and insurance industries
• Experience in customer Service roles With the knowledge and skills to treat customers
professionally and correctly
• The ability to communicate with others in person, on the phone, or through electronic means
• Determination to ensure a project is completed to the satisfaction of all involved
• The professional attitude and demeanor required to work in any job, and the ability to time
manage and multi task while keeping professional demeanor
EXPERIENCE
Arbitration/Litigation Analyst
Country-Wide Auto Insurance, New York, NY.! ! ! ! ! 2010-2011
• Analyzed incoming arbitration and litigation cases against the insurance company and
measured what was the best course of action in the interests of the insurance company, while
making sure all actions by company was in accordance to insurance regulations.
• Prepared defenses when cases were to be defended which included copying of documents
needed, requesting affidavits of individuals when needed, organized documents so that it
could be sent electronically to all parties that require a copy and logged reasons for defense in
computer system for the company’s attorneys.
• Bargained settlements for cases when needed, potentially saving the company thousands of
dollars. Followed up with parties and attorneys via telephone or electronic means to ensure
all that was required for cases were completed. Reviewed decisions to determine if further
action was needed.
• When needed provided assistance in training new employees.
No-Fault Claims (PIP) \Examiner
Country-Wide Auto Insurance New York, NY! ! ! ! ! 2008-2010
• Updated old and new claims, ensuring all actions and protocols that were required under
Regulation 68 of the NYS Insurance law were followed. Also saw to that any potential fraud
was reported to the investigations unit for review.
• Reviewed incoming documents and performed quality assurance on all case files to ensure all
steps were in accordance to regulations, as well as communicated with other parties to ensure
all work was done correctly via telephone or electronic means. All actions that were taken and
occurred were logged into computer system
• Responded to questions from parties to ensure all matters were resolved via telephone or
electronic means. Made sure all questions and requests were completed to the satisfaction of
all. When all was correctly done, proceeded to have all payments outstanding completed in
the timeframe required.
• When needed provided assistance in training new employees
Maintenance Specialist
Bank of America Securities, New York, NY.! ! ! ! ! ! 2006-2008
Peter Marus
41-15 Denman St
Elmhurst, NY 11373
********@*****.***
• On a daily basis, opened, maintained, and stocked office pantries in two of Bank of America
Securities Midtown offices where duties included ensuring all pantries were clean and all
coffee, tea, and other products offered were available
• Received, presented, and cleaned up all incoming catering orders for corporate functions in
conference rooms.
• Provided assistance to employees in conference rooms when needed, as well as responded
to any concerns or questions employees had
Temporary Employee
New York, NY! ! ! ! ! ! ! ! ! 2003-2005
• Worked various administrative positions on a contract basis.
• Duties ranged from receptionist, filing, administrative assistant, data entry and customer
service representative.
• Agencies included Clarity Staffing, Execu-Search Group, Northpointe Personnel.
EDUCATION
Penn State University, University Park, PA B.A. Telecommunications 2000
SKILLS
CompTIA A+ and Network+ Certifications-2001
•
Microsoft Office products including Word, Excel, PowerPoint and Outlook
•
Windows and Macintosh Operating Systems
•
Customer Service, Communication via oral, written, or electronic
•
Problem Solving
•
Flexibility/Adaptability
•
Work Ethic
•
Receptionist
•
Filing
•
Administrative assistant
•
Data entry
•
Contact this candidate