Customer Service Manager

SherneiriaCarter **********@*****.***

*** ********* **** 863-***-****

Haines City, FL 33844

OBJECTIVE:

Seeking a career challenge where experience in excellent customer service and satisfaction is a key

component to the company, problem solving will enable me to contribute to a company's objectives.

Strong ability to delegate responsibilities. Desire career growth based on performance and

accomplishments.

SKILLS:

Consumer Research

Effectively executed new marketing outlines based on market research data collected to reflect consumer

interest on both tactical and strategic levels.

Team liaison

Budget development

Cash-flow report generation

Strong research skills

Strong verbal and written communication Skills

Marketing strategies

STRENGTHS:

Flexible under changing situations.

Strong ability to delegate responsibilities and perform many tasks at once.

Able to pursue various objectives simultaneously.

Analytical approach to problem solving.

Excellent record keeping ability.

EMPLOYMENT:

Winn Dixie Lakeland, Florida

10/2000-05/2002 Supervisor

Track inventory for multiple store items, communicating with personnel at various locations. Accept

incoming orders and ensure availability. Expedite, as needed. Coordinate with other employees checking

on the status of orders and finding items different item locations. Responsible for processing money

orders and cashing personal checks. Handle accuracy of documentation and details of orders.

Communicate with Account Coordinators to investigate and resolve problems with check cashing and

fraud. Meeting the needs of individuals on timely job completion. Flexible under changing situations.

Compose correspondence; provide support for the manager, and sales staff. Display a positive attitude at

all times and offer assistance to every customer that enters the store.

G C Services Lakeland, Florida

05/2002-03/2004 Primary Exchange Carrier Representer

Responsible for helping existing customer purchase new plans, correct billing errors, change billing

address, and other materials. Initiated and maintained excellent relations with all telephone carriers;

expedite orders, as

necessary and call local telephone carriers for customers wishing to change carriers, remove blocks off

accounts. Communicated closely with local telephone carriers. Always give one hundred percent

customer satisfaction.

Bank of America Lakeland, Florida

03/2004-02/2007 Business Manager

Humanize banking by create memorable experiences and building new.

relationships, while also deepen existing relationships.

Performed field audits on wide variety of clientele using Quick Books System

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank

transactions. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized

accounting software. Maintained confidential information, such as pay rates, bonus targets and pay

grades. Managed projects and served as primary liaison between client and multiple internal groups to

ensure clarity of goals and quality and adherence to deadlines.

Polk County School Lakeland, Florida

03/2007- Present Pre-k ESE Para

SherneiriaCarter **********@*****.***

707 Stonewall Lane 863-***-****

Haines City, FL 33844

Accomplished educator with demonstrated ability to teach, motivate, and direct students while

maintaining high interest and achievement. Articulate communicator able to effectively interact with

diverse populations of students at a variety of academic levels. Consistently maintain excellent relations

with students, parents, faculty, and administrators. Self-motivated with strong planning, organizational

and leadership skills.

COMPUTER SKILLS:

Programming Languages: Paradox, Delphi, and Microsoft Visual Basic

Operating Systems: MS-DOS, Windows Vista, Mac

Software: Microsoft Word; Microsoft Excel; Microsoft Access; PowerPoint, Data Mining

Spread sheet Development

Expert in QuickBooks Pro

ADP Portal

Human Resources Information System (HRIS)

EDUCATION:

Mulberry Senior High School Mulberry, Florida

08/2000-05/2003 HIGH SCHOOL DIPLOMA

Polk Community College Lakeland, Florida

08/2005-05/2007 AA DEGREE BUSINESS MANAGEMENT

University of South Florida Lakeland, Florida

08/2009-05/2011 BACHELOR’S DEGREE BUSINESS MANAGEMENT

References Available Upon Request.

Contact this candidate