Sales Customer Service

Matthew Smith

*** ******* ***., *******, ** ***** 201-***-**** **********@****.***

EDUCATION

St. Thomas Aquinas College Sparkill, NY

Bachelor of Science, Sports Management December 2010

• Overall GPA: 3.2

• Relevant Coursework: Sports Management, Management Process, Leadership & Supervision –

Recreation, Organization/Administration of Recreational and Leisure Services, Leisure Education,

Recreational Activities: Method & Material

Don Bosco Preparatory High School Ramsey, NJ

Diploma June 2006

• Overall GPA: 3.3

EXPERIENCE

MLB NETWORK NEW

JERSEY

LIVE GAME LOGGER 2012-

PRESENT

Logged each play of live games onto DIAMOND system adding necessary descriptions, notes, and tags.

Transcribed notable calls by announcers for future use in highlights and original programming.

Paraphrased announcer’s in-game analysis for future use by archive researchers.

Logged archive tapes onto DIAMOND system to expand MLB Productions digital library.

Teels New Jersey

Baseball Instructor/Staff Member 2010 – Present

• Responsible for overseeing individual lessons and acting as liaison for parents

• Actively assess child skill levels and create custom lesson plans to maximize results and growth and development in

the sport

• Also responsible for managing front office duties, such as greeting customers, addressing general inquiries, booking

appointments for lessons/camps, and charging for services performed

New York Jets New Jersey

Sales/Marketing 2011-2011

• Prospect potential full season, partial season and group ticket clients through daily phone calls and email

leads

• Actively prospect and research new sales leads

• Serve as a positive representative of the Arizona Cardinals Organization

• Provide excellent customer service and generate repeat business and referrals

Professional Baseball Player Trinidad, Colorado

Pecos League [Independent Baseball] April 2012-August 2012

Starting Rookie left fielder for the Trinidad Triggers.

1st time All Star Selectee

Ramsey Acura Ramsey, NJ

Car Sales September 2011 – December 2011

• Actively developed and maintained relationships with new and existing customers via face-to-face meetings, phone

calls, and email

• Responsibilities included highlighting sales campaigns and promotions as appropriate, providing proper model

recommendations based on customer needs and interests, and negotiating and closing sales

• Recognized for high sales volume and exceptional customer satisfaction index

NJ Rocz New Jersey

Baseball Instructor/Staff Member 2007 – 2010

• Managed league tryouts and organized practice and game schedules

• Oversaw budget for uniforms, umpires, and league fees

• Acted as liaison with parents, providing team updates and feedback on each child’s development in the sport

ACTIVITIES

St. Thomas Aquinas College – Baseball Team Sparkill, NJ

School Baseball Team 2009 – 2011

• Team Captain, All Conference/Team MVP (awarded in 2009)

Winter Baseball Clinic 2009 – 2011

• Educated and encouraged kids to live a fit lifestyle by promoting life-long, healthy habits

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