Manager Quality Control

ADEM BRIJA

** ***** ******* *****@*******.***

New York, NY, 10282 347-***-****

PROFILE - Goal-oriented manager, with an emphasis on teamwork to achieve

benchmarks.

- Highly experienced at tracking inventory, forecasting sales, budget

management, scheduling, and cost control.

- Skilled marketer, with experience in developing promotions,

developing surveys and conducting marketing research.

- Adept at communicating effectively with customers, staff and vendors.

- Able to custom tailor approaches towards each employee to ensure

maximum level of productivity.

- Innovative mind, consistently seeking ways to improve upon the

existing state of the business, with a special focus on technology.

EXPERIENCE General Manager

Patsy's Pizzeria, New York, NY (2009-present)

Key Accomplishments

- Successfully managed a famous NYC restaurant while also attending

college as a full-time student.

- Implemented a security system that eradicated employee-theft,

resulting in an increase in revenue of ten percent annually.

- Reduced expenses by eliminating unnecessary positions, controlling

portion sizes and changing vendors when necessary.

- Transferred all paperwork to a computerized system, including;

payroll, schedules, bills, as well as the general ledger.

- Implemented a employee training program, which led to a one

hundred percent employee retention after the first six months.

- Created an annual anniversary block party for the restaurant, to

generate publicity as well as to give back to the community.

- Met with the DOT, and filmed a documentary to slow down the

development of bike lanes that would have hurt business.

- Created a party planning system which led to the restaurant hosting

weddings, corporate events, concerts, along with other events.

Management/Administration

- Was responsible for budgeting, scheduling, advertising, payroll, day

to day accounting, as well as the profitability of the business.

- Developed marketing campaigns to increase consumer awareness of

the restaurant, by analyzing market demographics, identifying the

target market, and creating customer surveys.

- Responsible for handling all press relations involving the restaurant,

including interviews with periodicals such as the the NY Daily News.

- Updated the restaurant by conducting renovations, implementing a

wine list, and making menu adjustments which included incorporating

daily and seasonal specials.

- Investigated and corrected customer complaints pertaining to all

facets of the business, ensuring customer satisfaction and loyalty.

- Developed new business by contacting local corporations and

hosting business events.

- Ensured quality control by examining all deliveries, conducting daily

maintenance of all facilities and through employee supervision.

Supervision/Training

- Recruited, trained, hired, scheduled and motivated a staff of more than

twenty employees.

- Held open interview hours every week for all staff positions, to keep

current employees sharp and to evaluate other talent.

- Implemented specific training programs for each position in the

restaurant, using existing workers as mentors to increase employee

morale and cohesiveness.

EDUCATION FORDHAM UNIVERSITY, New York

Bachelor of Science in Business Administration (2011)

Concentration In Marketing

GPA: 3.35

Concentration GPA: 3.78

Contact this candidate