Customer Service Manager
Resume:
D erek F in kbeiner
Lansing, M I 48911
***************@*****.***
Scientific Business Professional
Has a strong scientific related background and business experience with a proven t rack
record of successful endeavors with exceptional customer service skills.
Key Skills and Strengths
Possesses an entrepreneurial spiri t with a tamed persistent nature who enjoys creating and
cultivating new and existing relationships while serving their needs through discussion and
p resentation. Self motivated individual that appreciates a supportive environment and
seeks to succeed in a fairly fasted paced environment with a company that has existing
relationships to build from and create new ones while not compromising my strong sense of
ethics and morals.
C areer/Education Experience
Multi-Line I nsurance Agent Farm Bureau I nsurance
02/09-08/12
Solicited new customers through multi-channel marketing techniques autonomously and
secured new relationships. Attained necessary certification for property/casualty and
l ife/health state licensing requirements. Created and oversaw the day to day operations of
an insurance agency with two employees.
A uthor Explain Medicine: After the Diagnosis Vol. 1
10/09-11/11
Wrote a book to explain many medical conditions to the general public and help bridge a
gap in communication. This helps foster informed discussions for people about their health
maladies. This is a resource which covers the intangibles of medicine thus helping to ease
t he coping t ransition which accompanies any medical diagnosis. Marketed and promoted
t he book post publication.
S tudent M ichigan State University College of Osteopathic Medicine
05/05-10/09
Had two years of academic medicine studies and 1 and a half years of clinical t raining
experience which includes Cardiology, Neurology, Radiology, ENT, amongst others.
P roprietor Beyond Your Expectations Painting
06/04-04/05
Solicited and closed sales while building rapport. Hi red and managed 3 employees and
oversaw quality of work. Handling accounts receivable and payable. Generate revenue in
both home repaints and new construction.
E nterprise Rent-a-Car
Assistant Rental Car Manager
01/04-06/04 Manager T rainee
11/02-01/04
Sold rental damage coverage to both replacement and retail markets. Built relationships
w ith car dealerships and repair centers. Consistently sold in the top 3 % month after
month. Helped manage 5 employees. Handled accounts payable and receivable. Recorded an
u nprecedented 97% customer “completely satisfied” designation on a three month running
average. Had consistent profits in the top percentage of local offices.
P roprietor Beyond Your Expectations Painting
05/01-11/02
Solicitation and closing of the sale while building rapport. Hi red 7 employees and oversaw
quality of work. Handling accounts receivable and payable. Paid employees and adhered to
t ax code. Generated revenue in both home repaints and new home construction.
S tudent Alma College
09/98-05/02
BS in Environmental Chemistry, Minors Biology and Math
3.5 GPA, Graduated Magna Cum Laude
Dean’s List 7 of 8 semesters
Conducted 2 semesters of original Environmental Chemistry Research
Percussion participant in Marching Band and Percussion Ensembles
Member of Sigma Alpha Epsilon Fraternity
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